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Grande Prairie Volkswagen - Service Centre
Grande Prairie, AB
197 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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197 Reviews of Grande Prairie Volkswagen - Service Centre
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February 01, 2025
Service and staff were wonderful. They were able to help me with my flat tire quickly and efficiently. They were able to help me with my flat tire quickly and efficiently. More
by Melanie M.
January 28, 2025
My vehicle was in December 2 to have the top half of my engine replaced. First I was told it was be a 2-3 day thing. Then it turned into a 10 day thing. I received a copy of the invoice they were submittin engine replaced. First I was told it was be a 2-3 day thing. Then it turned into a 10 day thing. I received a copy of the invoice they were submitting to warranty and I did not list an oil change.i reached out to confirm it was completed. It took almost 2 weeks of me constantly having to follow up to be told the service foreman told them they do it on every vehicle that needs that part replaced. They would get me the something saying an oil change has been completed. I have followed up weekly and keep getting told they will get me the invoice. At this point I am convinced that no oil change has been completed, because if it had been they would have an invoice to send to warranty. I am 100% not happy with the service I have received since purchasing my first broken volkswagen. Can someone please get this sorted ASAP as I am tired of following up and the service department not doing there job. More
by krystalcook
January 21, 2025
Friendly staff, knowledgeable and great shuttle driver. VW always seems to go just that little bit over and above. And the coffee machine is an extra bonus! VW always seems to go just that little bit over and above. And the coffee machine is an extra bonus! More
by lyn.caldwell37
January 19, 2025
Very pleased with the reception I got when I arrived and kept informed of progress which was fast and efficient kept informed of progress which was fast and efficient More
by gvswitzer
Employees Worked With
January 14, 2025
They are usually good. But needed to bring my vehicle back after an oil change because caps were not tightened appropriately. But needed to bring my vehicle back after an oil change because caps were not tightened appropriately. More
by normajeen
Employees Worked With
January 14, 2025
The staff there are always friendly and approachable. They are knowledgeable and quick. Thank you it was great experience. They are knowledgeable and quick. Thank you it was great experience. More
by Juliaoh
January 13, 2025
I have had very good service from all of the departments. I have always gotten a loaner vehicle which is very much appreciated when I come in from 3 hours away. Everybody there is extremely kind and always a I have always gotten a loaner vehicle which is very much appreciated when I come in from 3 hours away. Everybody there is extremely kind and always answers my questions. More
by Kim1967
Employees Worked With
January 10, 2025
They are great to deal with. ..always answer any questions I may have or any issues they solve it ..always answer any questions I may have or any issues they solve it More
by hollybrodhagen
January 10, 2025
Answered the phone quickly, booked an appointment quickly, provided a Shuttle, fair price and provided excellent information on my next set of tires. quickly, provided a Shuttle, fair price and provided excellent information on my next set of tires. More
by KirkFowler
Employees Worked With
January 10, 2025
Excellent service as always. Appreciate the care given and the washed vehicle. Thanks for everything Appreciate the care given and the washed vehicle. Thanks for everything More
by Rick
