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Grande Prairie Volkswagen - Service Centre

Grande Prairie, AB

4.6
197 Reviews
Call Service Center (780) 532-7222

197 Reviews of Grande Prairie Volkswagen - Service Centre

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February 27, 2025

Very professional, treated us like gold, fixed the computer problems...ie emergency call module. Module was changed in a timely manner. More

by Cams rapture
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2025 -

Grande Prairie Volkswagen responded

Hi Cams Rapture, Thank you for your wonderful review! We're so glad to hear that our team, especially Jessica, provided professional and attentive service. It's great to know that we could fix the issue efficiently and make your experience a smooth one. We appreciate your trust in us and look forward to assisting you again in the future! Best, The Grande Prairie Volkswagen Team

February 25, 2025

The service department has worked very hard at trying to fix my 2024 Atlas. The staff are very friendly and very knowledgable about the problems with my atlas and trying to get it fixed by Volkswagen. It is More

by roncampon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darcy Burrell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
2.0
This rating includes all reviews, with more weight given to recent reviews.
NavPreet Kaler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

Grande Prairie Volkswagen responded

Hi Ron, Thank you for recognizing the effort our service team has put into assisting with your 2024 Atlas. We understand how frustrating vehicle issues can be, and we appreciate your patience as we work through the process. While some concerns extend beyond our dealership, we remain committed to supporting you however we can. If there’s anything else we can do, please don’t hesitate to reach out. Best regards, The Grande Prairie Volkswagen Team

February 18, 2025

Friendly staff. Accommodating. Work was completed promptly. Good communication and no pressure for extras. Thank you! More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2025 -

Grande Prairie Volkswagen responded

Hi Rich, Thank you for your kind words and for taking the time to leave us a 5-star review! We’re thrilled to hear that our team, especially Jessica, provided a smooth and accommodating experience. Communication and a no-pressure approach are what we strive for, and we’re happy to know you felt that during your visit. Looking forward to serving you again in the future! Best regards, The Grande Prairie Volkswagen Team

February 18, 2025

They are very friendly and polite people and great service they are informed and on time More

by Georgemaster44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2025 -

Grande Prairie Volkswagen responded

Hi Georgetmaster44, Thank you for your 5-star review! We're so glad to hear that you found our team to be friendly, polite, and punctual. Providing top-notch service and keeping our customers informed is always our goal, and it’s great to know we met your expectations. We appreciate your support and look forward to seeing you again in the future! Best regards, The Grande Prairie Volkswagen Team

February 17, 2025

The service & parts departments provided me with excellent & timely service. The staff is friendly & the coffee machine dispenses a great coffee. More

by jackjanzen52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Gerbrandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2025 -

Grande Prairie Volkswagen responded

Hi Jackjanzen52, Thank you for your review! We're glad to hear that you had an excellent and timely service experience with our team. We appreciate your kind words about our staff and, of course, the coffee machine – a great cup of coffee makes everything better! We look forward to welcoming you back for future visits. Best regards, The Grande Prairie Volkswagen Team

February 15, 2025

Great service. The staff is always friendly and helpful. I’ve never had a bad experience at GP Volkswagen. More

by Melanie M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2025 -

Grande Prairie Volkswagen responded

Hi Melanie, Thank you for your kind words and for trusting us with your service needs! We’re so glad to hear that you’ve consistently had great experiences at GP Volkswagen. Bryan, Sarah, and the rest of our team truly appreciate your support. We look forward to welcoming you back for your next visit! Best regards, The Grande Prairie Volkswagen Team

February 11, 2025

Did a good job on the Beetle after a bit of delay due to parts availability. Staff were always polite and helpful. More

by KevinC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
4.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Berzniuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Grande Prairie Volkswagen responded

Hi Kevin, We appreciate your feedback and are glad to hear our team provided polite and helpful service! We understand how frustrating delays due to parts availability can be, and we truly appreciate your patience throughout the process. Our goal is always to get our customers back on the road as quickly as possible while maintaining the quality of service you expect. Thank you for trusting us with your Beetle’s service, and we look forward to assisting you again in the future! Best regards, The Grande Prairie Volkswagen Team

February 05, 2025

I had a great service experience, they even let me drop my car off early More

by t.mos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2025 -

Grande Prairie Volkswagen responded

Hi t.mos, Thank you for sharing your positive feedback! We're so glad to hear you had a great service experience with us and that our team, including Jessica, was able to accommodate your needs. Ensuring convenience and excellent service is always our priority. If you ever need assistance in the future, don’t hesitate to reach out—we’re here to help! Best regards, The Grande Prairie Volkswagen Team

February 03, 2025

Came from ft st john part was not in did work to other issues 3 hrs work at most and we waited over 7 hours More

by Donnamarienv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Gilchrist
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2025 -

Grande Prairie Volkswagen responded

Hi Donnamarienv, Thank you for taking the time to share your feedback. We apologize for the inconvenience caused by the extended wait time during your recent service visit. We understand that waiting 7 hours for service, especially when traveling from out of town, is unacceptable. We appreciate you bringing this to our attention. We will be reviewing our scheduling and service processes to minimize such delays in the future. Sincerely, The Grande Prairie Volkswagen Team

February 02, 2025

I have been dealing with GP VW since Dec. 2015 when I bought a 2015 new Touareg. My most recent visit to this dealership continues with exemplary service I and my vehicle received. Touareg More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Berzniuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

Grande Prairie Volkswagen responded

Hi Charles, Thank you for the fantastic review and for your continued loyalty since 2015! We're so glad to hear that your recent service experience with your Touareg was exemplary, despite the extended service time. We appreciate you recognizing our team's commitment to quality work and cost-effective solutions. We'll be sure to share your compliments with Mickaela, Angela, and Jessica. We look forward to serving you for many more years to come! Sincerely, The Grande Prairie Volkswagen Team

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