Grande Prairie Volkswagen - Service Centre

Grande Prairie Volkswagen responded

Dear Rithyagui1401, We are incredibly grateful for your outstanding review. It's a pleasure to hear that Mickaela Ward provided you with prompt, thorough, and professional service. We strive to assist our customers through every step of the process with the utmost care and attention to detail, and it's rewarding to know that Mickaela and our team have delivered this for you. Your appreciation for our service price transparency, workmanship, and communication is highly valued. It's feedback like yours that continues to inspire our commitment to excellence. Thank you for choosing Grande Prairie Volkswagen and for your recommendation. We look forward to continuing to provide you with exceptional service in all your future visits. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear GolfROwner, We're thrilled to receive such positive feedback from you! It's great to hear that our team, particularly Bryan Loewen and Mickaela Ward, provided you with friendly, helpful service and communicated effectively. We’re also delighted that you found our shuttle service with Bryan to be top-notch. Your satisfaction with our service time and transparency is something we take great pride in. While we note the four-star rating on workmanship, we are committed to continuous improvement and value your honest feedback. Thank you for recommending Grande Prairie Volkswagen. We look forward to serving you again and continuing to provide exceptional service. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Sujetg, Thank you for the fantastic review! We're so pleased to hear that your service visit was both fast and efficient. Knowing that Mickaela Ward assisted you and that your oil change and filter replacement were completed in under an hour is great news. We always aim to provide service that is not only quick but also meets our high-quality standards. Your feedback on service price transparency and workmanship is appreciated as it helps us to continually improve our services. Thank you for recommending Grande Prairie Volkswagen. We look forward to serving you again and providing the same level of service excellence on your next visit. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear aaron_hewko, We're delighted to read your review and learn that your service visit at Grande Prairie Volkswagen was so positive. Knowing that your vehicle was attended to promptly within 24 hours from your initial call, and that our staff, particularly Jessica Steppe, provided knowledgeable and efficient service, is incredibly gratifying. We're also pleased to hear that the workmanship and shuttle service met your needs, and that our service communication and transparency were up to the mark. Your satisfaction and the recommendation mean a great deal to us. Thank you for entrusting us with your vehicle’s service needs, and we look forward to maintaining the high standard of service for your future visits. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear d.l.muller, We appreciate you taking the time to share your experience. It's wonderful to hear that our customer service team, including Daniel Bartlett and Mickaela Ward, provided you with friendly and efficient service. We are pleased to know that we could accommodate you at short notice and complete the job swiftly. We take note of your rating on service price transparency and are continuously working to improve in this area. Your feedback is invaluable to us as it helps us to refine our services. Thank you for recommending Grande Prairie Volkswagen, and we look forward to serving you again with the same expediency and quality workmanship in the future. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Ken.Elrick.ii, Thank you for the wonderful review and for sharing your positive experience at the Grande Prairie VW Service Department. We're thrilled to hear that Daniel Bartlett and Brad Larson provided you with exceptional service, offering valuable information and advice for your recently purchased VW. It's rewarding to know that our team's professionalism and friendliness left a lasting impression and that you felt the value provided was above and beyond your expectations. We're delighted to receive your commendation on our service price transparency, workmanship, and communication. Knowing that you left with both satisfaction and savings is exactly what we strive for with every customer. Thank you for choosing us and for your recommendation. We look forward to continuing to provide you with the same high level of service in the future. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Melissa Caspe, We are incredibly grateful for your excellent review! It's wonderful to hear that you found our team, and particularly Daniel Bartlett, to be very helpful and ready to assist in every way possible. We are committed to transparency and timely service, so we’re glad these aspects stood out to you. Your comments on the cleanliness of our dealership are also much appreciated, as we strive to create a welcoming environment for all our customers. Thank you for recommending us and for acknowledging the effort of our staff. We look forward to your next visit and the opportunity to assist you again. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Nicky Steele, We're absolutely delighted to receive your review and learn about your consistently positive experiences at Grande Prairie Volkswagen. It's wonderful to know that our team's friendliness and the welcoming atmosphere have consistently met your expectations. A special thank you for acknowledging Jessica's efforts to make sure your service visits are satisfactory. We pride ourselves on providing excellent service, and your affirmation of our team's hard work is truly gratifying. Your never being disappointed is the highest compliment we could hope for. We’re grateful for your recommendation and look forward to continuing to provide you with exceptional service in all your future visits. Best wishes, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear cblackburn, Thank you so much for sharing your outstanding experience with us. We are delighted to hear that you consistently receive excellent customer service from Daniel Bartlett and the rest of our team at Grande Prairie Volkswagen. It's our mission to make every customer feel valued and appreciated, and it’s great to know we have succeeded with you. Your perfect ratings across the board for service price transparency, workmanship, service time, and communication are truly the benchmarks we strive for. We're also honored by your recommendation. We value your loyalty and are looking forward to continuing to provide you with the high standard of service you’ve come to expect from us. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

@VWLOVERDUBWUBADUCK, Thank you for taking the time to express your gratitude towards Daniel Bartlett and for providing feedback on your recent service visit. We're pleased to hear that Daniel's service met your expectations. However, we sincerely apologize for any confusion regarding payments for warranty items and the miscommunication you've experienced. We understand how important clarity and consistent information are to our customers, and we regret that we fell short in this instance. We would like to resolve this matter promptly and ensure that you have all the necessary clarification regarding your warranty and service charges. Please reach out to us directly at your earliest convenience, so we can address your concerns in detail and improve your overall experience. Your feedback is invaluable to us as we continually strive to enhance our service quality and communication. We appreciate your honesty and hope to turn your experience around. Best regards, Nathan Wheeler Grande Prairie Volkswagen