Grande Prairie Volkswagen - Service Centre

Grande Prairie Volkswagen responded

Hello, Thank you so much for your glowing review! We're delighted to hear that you found our team to be friendly and responsive to your needs. It's our top priority to keep you informed and ensure that your experience is as seamless as possible. Your kind words truly mean the world to us, and we're happy we could get everything sorted out for you promptly. Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello Melanie, Thank you so much for your glowing review! We're thrilled to hear that Mickaela provided you with such a clear understanding of the necessary repairs and exceeded your expectations with her professionalism. We always strive to go the extra mile, and it's gratifying to know that it's appreciated. Should you need any more assistance or have further questions, remember that we're just a message away. Enjoy your well-maintained vehicle and safe travels! Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello haynecb, Thank you for sharing your feedback with us. We're delighted to hear that your experience with Mickaela and our team met your expectations, despite the longer wait due to part availability. We understand how inconvenient delays can be, and we truly appreciate your patience and understanding throughout the process. It's our aim to deliver quality service and support even when unexpected situations arise. We're glad to know your vehicle is running well now, and we hope to continue to serve you in the future. Your satisfaction is our priority, and we hope that any sour taste left by the wait will be replaced by the smooth running of your VW. We value your recommendation and would be honored to welcome you back anytime you need our service or are considering another vehicle. If you have any further questions or need assistance, please don't hesitate to reach out. Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello Jean-Luc, Thank you so much for your glowing review! We're thrilled to hear that you're super happy with the service you received. Keeping you informed every step of the way is part of our commitment to excellent customer care. Your joy is our joy, and knowing that we've played a part in making your car experience positive means the world to us. We appreciate your trust in us and look forward to continuing to serve you with the same dedication. If there’s anything else you need or have further questions about, please don't hesitate to reach out. Thank you for choosing Grande Prairie Volkswagen, and thank you for taking the time to share your experience! Best Wishes, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Tony, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by the unavailability of our loaner vehicles. We understand how essential it is to have access to reliable transportation, especially when your vehicle is in for service. Your feedback is crucial to us, and we are taking steps to improve our loaner vehicle availability. Additionally, your kind words about Franklin are much appreciated. We agree, he is a fantastic member of our team, and we're lucky to have him. We'll be sure to pass along your compliments and take your suggestion into consideration. We value your business and are committed to making things right. We invite you to reach out to our service manager directly so we can address your concerns personally and work towards a satisfactory resolution. Warm regards, The Customer Care Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Jadeterry98, it's a delight to read your review! We're overjoyed to know that our team's positive spirit and quality service made your experience with us stand out. Your wholehearted recommendation means the world to us. It's customers like you that make our job incredibly fulfilling. Thank you for trusting us with your service needs; we're here whenever you need us. Enjoy every journey in your Volkswagen, and remember, we're just a visit or call away for any assistance you require!

Grande Prairie Volkswagen responded

Dear Yanishewski's, We sincerely apologize for the longer than expected wait time during your service visit and any inconvenience it caused. We understand that your time is valuable, and we regret that we did not meet the service time we communicated to you. Please be assured that it is always our goal to provide efficient service and clear communication. We are reviewing our procedures to ensure that all our customers receive timely updates, especially if there are unexpected delays. -Your feedback is crucial to us in improving our service, and we are grateful that you brought this to our attention. We would appreciate the opportunity to discuss this further with you and to make things right. Could you please contact us at 780-532-7222 at your earliest convenience? Thank you for your patience and understanding, and we hope to regain your trust in our service department. Warm regards, The Customer Service Team at Grande Prairie Volkswagen-

Grande Prairie Volkswagen responded

Hello Glizzy goblin 469, Thank you for the glowing review and the exceptional rating! It's fantastic to hear that you had such a positive experience with our service. We apologize for any initial delay, but we're thrilled to know that we were able to exceed your expectations with the timeliness and quality of our work. Your kind words about our staff truly mean the world to us, and we're so grateful that you'd choose us again. We aim to continue providing great service and enjoyable conversations every time you visit. Best wishes, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hello Tracy, Thank you for sharing your feedback about your service visit. We're glad to hear that you find our service good and that the communication met your expectations. However, it's clear that the resetting of your seat settings and dashboard display has caused frustration, and for that, we truly apologize. It is often necessary to adjust these settings during service to ensure the safety and effectiveness of our work, but we understand the importance of returning them to your preferences before you drive away. We're taking steps to ensure that our team pays closer attention to personal settings and preferences for all our customers in the future. Your comfort and satisfaction are paramount to us, and we appreciate you bringing this matter to our attention. We look forward to serving you better at your next visit. Warm regards, The Customer Service Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello there, We're thrilled to see your glowing feedback and appreciate your kind words regarding our team's friendliness and helpfulness. It's always our goal to maintain a clean and welcoming environment, and we're glad that our service and parts departments stood out to you. Thank you for choosing us and for recognizing our efforts to provide an exceptional experience. We look forward to continuing to serve you in the future! Best Wishes, The Team at Grande Prairie Volkswagen