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Grande Prairie Volkswagen

Grande Prairie, AB

Overview
Employees
Reviews
Vehicles
4.7
1,234 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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11425 104 Ave

Grande Prairie, AB

T8V 0N7

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Showing 1,234 reviews

November 06, 2025

Emma it was the best car sales lady. I've ever had.I will recommend all my friends to come and see you guys at volkswagen More

by andybroberts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Demler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Adewunmi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emma Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2025 -

Grande Prairie Volkswagen responded

Thank you for the glowing review, we're so glad you had a great experience with Emma! We appreciate your recommendations and can't wait to see you and your friends at our Volkswagen dealership. #HappyCustomers #VolkswagenLove

November 04, 2025

I came in to look at the VW remake of the old retro van (suuuuper cool), was greeted by Emma, and immediately felt her passion towards these beauty vehicles. Emma has a way of not pressuring clients, is ve More

by damnskipy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emma Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2025 -

Grande Prairie Volkswagen responded

Thank you for the amazing review! We are so happy to hear that Emma was able to create a stress-free and enjoyable experience for you while shopping for your new VW retro van. We pride ourselves on providing top-notch customer service and are thrilled to have your five-star rating. We would love to see you again and help you make that no-regret purchase. Thank you for choosing our business!

November 03, 2025

Sales staff were awesome to deal with. Emma’s was great! Definitely would’ve bought there if there was a vehicle that fit what we wanted More

by Jmullink
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emma Kay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2025 -

Grande Prairie Volkswagen responded

Thank you for your kind words! We're thrilled that our sales staff, especially Emma, provided you with a great experience. We hope to have the perfect vehicle for you in the future. Thank you for considering us!

November 02, 2025

We had a great experience on our last visit to the dealership for our warranty work on our Atlas cross sport. More

by Stranny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Loewen
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Nov 03, 2025 -

Grande Prairie Volkswagen responded

Thank you for your positive feedback! We are thrilled to hear that you had a great experience at our dealership during your warranty work on your Atlas cross sport. We always strive to provide the best service to our customers.

October 31, 2025

I am very disappointed with the dealership , trying to get a service appointment , is so painful , talking through and call center is horrible . Already considering getting rid of the vehicle so I don’t h More

by Victoryrr42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Gilchrist
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2025 -

Grande Prairie Volkswagen responded

We’re very sorry to hear about your recent experience trying to schedule a service appointment. Your feedback is extremely important to us, and we regret that our process caused you frustration. This is not the level of service we strive to provide. Please contact the service manager directly at gbrown@gpvw.ca so we can assist you personally and work toward a better experience going forward. Thank you for bringing this to our attention — your input helps us improve.

October 29, 2025

I visit the Dealership on 24th October, I am highly satisfied their customer service , I am very much impressed with Logan’s Customer service. More

by Manish Bishnoi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan Shumaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2025 -

Grande Prairie Volkswagen responded

Thank you for your kind words! We are thrilled to hear that you had a great experience with our customer service team. We strive to provide top-notch service to all of our valued customers like yourself. We look forward to seeing you again soon!

October 21, 2025

Non-trustworthy. All good employees are no longer there. When we had issues they weren’t dealt with properly. More

by Tk1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Philippe Beaupre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Adewunmi
1.0
This rating includes all reviews, with more weight given to recent reviews.
NavPreet Kaler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2025 -

Grande Prairie Volkswagen responded

We apologize for any negative experiences you had with us. We strive to provide excellent customer service and will use your feedback to improve our processes. We would like to learn more about your experience and what issues were not handled properly. Please contact our General Manager at your convenience.

October 16, 2025

I had my tires changed recently. The staff there was careful about meeting my needs and providing me what I needed. It took awhile because they had to source a tire from outside the More

by Golda David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NavPreet Kaler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg
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Oct 18, 2025 -

Grande Prairie Volkswagen responded

Thank you for your positive review! We're so glad we could meet your needs and provide you with excellent service. We apologize for the wait due to sourcing a matching tire, but we're glad our staff was communicative and helpful throughout the process. We appreciate your business and hope to see you again!

Oct 18, 2025 -

Golda David responded

The wait wasnt the dealership's fault and Im so grateful you went out of you way to find one for me instead of me having to return another day. The loaner vehicle was much appreciated too!

October 14, 2025

The dealership was very helpful with our new vehicle and explained Volkswagen to us as we are new customers who never owned one before. More

by chris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karan Jani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2025 -

Grande Prairie Volkswagen responded

Thank you for your kind words! Our team is dedicated to providing exceptional customer service and helping new customers like yourself understand the Volkswagen brand. We're glad you had a positive experience with us. Welcome to the Volkswagen family! #HappyCustomers

Nov 06, 2025 -

chris responded

Definitely we will keep Volkswagen in mind should we pursue a 2nd vehicle.

October 10, 2025

Had a great service from the team especially Navpreet Kaler.Overall, I’m very happy with my purchase. Thanks again!!! More

by Nithin Tom Jose
Recommend Dealer
Yes
Employees Worked With
NavPreet Kaler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2025 -

Grande Prairie Volkswagen responded

Thank you so much for your positive review! We are thrilled to hear that our team, specifically Navpreet Kaler, provided you with great service. We strive to make our customers happy and we are thrilled to have succeeded with you. Thank you for choosing us!

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