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Grande Prairie Volkswagen

Grande Prairie, AB

Overview
Employees
Reviews
Vehicles
4.7
1,300 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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11425 104 Ave

Grande Prairie, AB

T8V 0N7

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Showing 1,300 reviews

May 09, 2026

Service was excellent. They got my tires switched over in a nice timely manner. The team at Volkswagen is great to deal with. More

by Madison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Gilchrist
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May 22, 2026 -

Grande Prairie Volkswagen responded

Thank you for choosing Volkswagen! We are thrilled to hear that you had a great experience with our team and that we were able to efficiently switch over your tires. We appreciate your support and look forward to seeing you again in the future. #VWExcellence

May 08, 2026

Always great service from this dealership. New service manager treated me great and the finance team as well buying out my lease last month More

by Jason5593
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darcy Burrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Gilchrist
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May 22, 2026 -

Grande Prairie Volkswagen responded

Thank you for sharing your feedback! It's wonderful to hear about your positive experience with our service manager and finance team. We always strive to provide top-notch service to our customers. We appreciate your loyalty and look forward to serving you in the future.

May 03, 2026

When I enquired from Edmonton about a couple of used VW Tiguan, Logan Shumaker called me back very quickly. He provided me more info about the condition of the vehicles including videos and additional pho More

by GT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Shumaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2026 -

Grande Prairie Volkswagen responded

Thank you so much for taking the time to leave this amazing review! We are thrilled to hear that Logan and the rest of our team were able to provide you with exceptional service during your vehicle search. We pride ourselves on being transparent and providing top-quality vehicles at great prices. We hope you enjoy your new Tiguan and we look forward to working with you again in the future. Happy driving!

May 02, 2026

it was really easy to shop there. I found my vehicle in one day and drove away the next , they had exactly what I wanted. The car salesman was kind enough to lineup all my options out More

by cas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Shumaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2026 -

Grande Prairie Volkswagen responded

Thank you for the glowing review! We are thrilled to hear that you had a great car shopping experience and found your dream vehicle with ease. Our team takes pride in providing excellent service and making your car buying process as seamless as possible. Come back and see us anytime, and don't forget to grab a drink at our station! #HappyCustomers #GreatService #DreamCar

May 02, 2026

Navpreet, who sold me the truck, was beyond professional, very intellectual of the knowledge of the truck , and most of all she gave me the best deal , honest, caring and reliable ! 5 star! More

by Calebwendy2020
Recommend Dealer
Yes
Employees Worked With
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
NavPreet Kaler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2026 -

Grande Prairie Volkswagen responded

Thank you so much for your kind words! We are thrilled to hear that Navpreet provided you with exceptional service. We pride ourselves on having knowledgeable and honest staff who always strive to give our customers the best deals. Thank you for choosing us and we look forward to working with you again in the future.

April 29, 2026

No real customer service focus. Terrible. Not worth to do service or repairs. Terrible customer service manager. More

by udor2008
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mickaela Ward
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Gilchrist
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May 18, 2026 -

Grande Prairie Volkswagen responded

​Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your recent experience did not meet your expectations. Providing attentive, respectful, and solutions-focused service is extremely important to us, and it’s clear we fell short in your case. Your comments regarding our customer service and management are taken seriously and will be reviewed with our team so we can address any gaps and improve. We would appreciate the opportunity to learn more about what happened and work toward a resolution. If you’re open to it, please contact â€‹ou general manager Darcy Burrell directly at your convenience so we can discuss your experience in more detail​ dburrell@gpvw.ca or (587) 803-8307   . Thank you again for your feedback—it helps us improve

April 28, 2026

I had a recall on my 2023 Tiguan but the dealership handled it quickly! They arranged for a shuttle to take me to and from my home. Excellent service! More

by houlderka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Gilchrist
Report | Print
May 18, 2026 -

Grande Prairie Volkswagen responded

Thank you for sharing your positive experience with our dealership! We are constantly striving to provide efficient and convenient service for our customers. We are glad to hear that we were able to handle your recall quickly and arrange a shuttle for you. We truly appreciate your business and look forward to serving you again in the future.

April 28, 2026

Franklin is always the salesman we send everyone to! And will continue to recommend in the future. More

by Dawn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franklin Manyika
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 20, 2026

I purchased two vehicles from them and both were excellent experiences. They clearly explained my options and were very helpful. More

by Shybin
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Shumaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2026 -

Grande Prairie Volkswagen responded

Thank you for your kind words! It was a pleasure assisting you with your vehicle purchases. Our team takes great pride in providing exceptional service and we hope to have the opportunity to work with you again in the future. Drive safely!

April 15, 2026

Waited 2 weeks for an appointment, and they did not have any parts , so nothing was fixed I will never go to this dealership ever again. Terrible service . More

by Glenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mickaela Ward
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Gilchrist
Report | Print
Apr 17, 2026 -

Grande Prairie Volkswagen responded

Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been to wait two weeks for an appointment and leave without a repair completed. We’d like to provide some clarity around what occurred. While it may have seemed that the issue was simply a bulb replacement, our process requires that we first properly diagnose the concern, provide an accurate quote, and receive authorization for both the part and installation before ordering any components. Without that prior diagnosis and approval—or a prepayment request for a specific part—we’re unable to order parts in advance, as we cannot assume the exact repair needed. That said, we recognize that this was not clearly communicated ahead of your visit, and we understand how that led to unmet expectations. We apologize for the inconvenience and frustration this caused. Our Service Manager has asked that you contact him directly moving forward, and he would be more than happy to assist you personally to ensure your concern is addressed as efficiently as possible. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in our service.

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