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Grande Prairie Volkswagen

Grande Prairie, AB

Overview
Employees
Reviews
Vehicles
4.8
1,194 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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11425 104 Ave

Grande Prairie, AB

T8V 0N7

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Showing 1,194 reviews

February 17, 2025

The service & parts departments provided me with excellent & timely service. The staff is friendly & the coffee machine dispenses a great coffee. More

by jackjanzen52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Gerbrandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2025 -

Grande Prairie Volkswagen responded

Hi Jackjanzen52, Thank you for your review! We're glad to hear that you had an excellent and timely service experience with our team. We appreciate your kind words about our staff and, of course, the coffee machine – a great cup of coffee makes everything better! We look forward to welcoming you back for future visits. Best regards, The Grande Prairie Volkswagen Team

February 15, 2025

Great service. The staff is always friendly and helpful. I’ve never had a bad experience at GP Volkswagen. More

by Melanie M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Kennedy
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Feb 21, 2025 -

Grande Prairie Volkswagen responded

Hi Melanie, Thank you for your kind words and for trusting us with your service needs! We’re so glad to hear that you’ve consistently had great experiences at GP Volkswagen. Bryan, Sarah, and the rest of our team truly appreciate your support. We look forward to welcoming you back for your next visit! Best regards, The Grande Prairie Volkswagen Team

February 12, 2025

Chloe was knowledgeable, helpful, patient and easy to communicate with. The team was easy to deal with and made the buying experience a good one. More

by Shari P
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Adewunmi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Grande Prairie Volkswagen responded

Hi Shari, Thank you for your wonderful review! We're so glad to hear that Chloe and the team made your buying experience smooth and enjoyable. Providing knowledgeable and patient service is what we strive for, and it's great to know that we met your expectations. If you ever need anything in the future, don't hesitate to reach out. Enjoy your new vehicle! Best regards, The Grande Prairie Volkswagen Team

February 12, 2025

Willing to work in my tight deadlines, beautiful car, great customer service would highly recommend!! More

by Ashely.gauthier
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franklin Manyika
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Grande Prairie Volkswagen responded

Hi Ashely, Thank you so much for your kind words! We're thrilled to hear that we could meet your tight deadlines and provide you with a beautiful car and excellent customer service. Franklin and the team truly appreciate your recommendation and are always here to help whenever you need. Enjoy your new vehicle, and we look forward to seeing you again in the future! Best regards, The Grande Prairie Volkswagen Team

February 11, 2025

Did a good job on the Beetle after a bit of delay due to parts availability. Staff were always polite and helpful. More

by KevinC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Berzniuk
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Feb 17, 2025 -

Grande Prairie Volkswagen responded

Hi Kevin, We appreciate your feedback and are glad to hear our team provided polite and helpful service! We understand how frustrating delays due to parts availability can be, and we truly appreciate your patience throughout the process. Our goal is always to get our customers back on the road as quickly as possible while maintaining the quality of service you expect. Thank you for trusting us with your Beetle’s service, and we look forward to assisting you again in the future! Best regards, The Grande Prairie Volkswagen Team

February 05, 2025

I had a great service experience, they even let me drop my car off early More

by t.mos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Grande Prairie Volkswagen responded

Hi t.mos, Thank you for sharing your positive feedback! We're so glad to hear you had a great service experience with us and that our team, including Jessica, was able to accommodate your needs. Ensuring convenience and excellent service is always our priority. If you ever need assistance in the future, don’t hesitate to reach out—we’re here to help! Best regards, The Grande Prairie Volkswagen Team

February 03, 2025

Came from ft st john part was not in did work to other issues 3 hrs work at most and we waited over 7 hours More

by Donnamarienv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Gilchrist
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2025 -

Grande Prairie Volkswagen responded

Hi Donnamarienv, Thank you for taking the time to share your feedback. We apologize for the inconvenience caused by the extended wait time during your recent service visit. We understand that waiting 7 hours for service, especially when traveling from out of town, is unacceptable. We appreciate you bringing this to our attention. We will be reviewing our scheduling and service processes to minimize such delays in the future. Sincerely, The Grande Prairie Volkswagen Team

February 02, 2025

I have been dealing with GP VW since Dec. 2015 when I bought a 2015 new Touareg. My most recent visit to this dealership continues with exemplary service I and my vehicle received. Touareg More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Berzniuk
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Feb 06, 2025 -

Grande Prairie Volkswagen responded

Hi Charles, Thank you for the fantastic review and for your continued loyalty since 2015! We're so glad to hear that your recent service experience with your Touareg was exemplary, despite the extended service time. We appreciate you recognizing our team's commitment to quality work and cost-effective solutions. We'll be sure to share your compliments with Mickaela, Angela, and Jessica. We look forward to serving you for many more years to come! Sincerely, The Grande Prairie Volkswagen Team

February 01, 2025

Service and staff were wonderful. They were able to help me with my flat tire quickly and efficiently. More

by Melanie M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paige Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Berzniuk
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Feb 06, 2025 -

Grande Prairie Volkswagen responded

Hi Melanie, Thank you so much for the kind words and the fantastic review! We're thrilled to hear that our service and staff were wonderful and that we were able to help you with your flat tire quickly and efficiently. We'll be sure to share your compliments with Paige, Bryan, Kaitlyn, and Angela. We appreciate your business! Sincerely, The Grande Prairie Volkswagen Team

February 01, 2025

chloe is so helpful and full of knowledge when i purchase will for sure be going there More

by belinda
Recommend Dealer
Yes
Employees Worked With
Chloe Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

Grande Prairie Volkswagen responded

Hi Belinda, Thank you so much for the kind words and recommendation! We're thrilled to hear that Chloe was so helpful and knowledgeable during your visit. We'll be sure to pass along your compliments; she'll be delighted to hear it! We appreciate your business and look forward to assisting you with your future car purchase! Sincerely, The Grande Prairie Volkswagen Team

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