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Grande Prairie Volkswagen

Grande Prairie, AB

Overview
Employees
Reviews
Vehicles
4.7
1,284 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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11425 104 Ave

Grande Prairie, AB

T8V 0N7

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Showing 1,284 reviews

April 28, 2026

I had a recall on my 2023 Tiguan but the dealership handled it quickly! They arranged for a shuttle to take me to and from my home. Excellent service! More

by houlderka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 28, 2026

Franklin is always the salesman we send everyone to! And will continue to recommend in the future. More

by Dawn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franklin Manyika
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 20, 2026

I purchased two vehicles from them and both were excellent experiences. They clearly explained my options and were very helpful. More

by Shybin
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Shumaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2026 -

Grande Prairie Volkswagen responded

Thank you for your kind words! It was a pleasure assisting you with your vehicle purchases. Our team takes great pride in providing exceptional service and we hope to have the opportunity to work with you again in the future. Drive safely!

April 15, 2026

Waited 2 weeks for an appointment, and they did not have any parts , so nothing was fixed I will never go to this dealership ever again. Terrible service . More

by Glenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mickaela Ward
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Gilchrist
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2026 -

Grande Prairie Volkswagen responded

Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been to wait two weeks for an appointment and leave without a repair completed. We’d like to provide some clarity around what occurred. While it may have seemed that the issue was simply a bulb replacement, our process requires that we first properly diagnose the concern, provide an accurate quote, and receive authorization for both the part and installation before ordering any components. Without that prior diagnosis and approval—or a prepayment request for a specific part—we’re unable to order parts in advance, as we cannot assume the exact repair needed. That said, we recognize that this was not clearly communicated ahead of your visit, and we understand how that led to unmet expectations. We apologize for the inconvenience and frustration this caused. Our Service Manager has asked that you contact him directly moving forward, and he would be more than happy to assist you personally to ensure your concern is addressed as efficiently as possible. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in our service.

April 15, 2026

I had a great experience while checking out a used car at your dealership. Navpreet was an absolute pleasure to work with. She was very informative and easy to talk to without making me feel pressured into More

by hoflinjuanita
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Adewunmi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
NavPreet Kaler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2026 -

Grande Prairie Volkswagen responded

Thank you for your amazing review! We are so glad to hear that Navpreet, our sales team, and dealership made your car purchasing experience a pleasurable one. We strive to provide excellent service and we appreciate your recommendation. Enjoy your new vehicle!

April 13, 2026

Absolutely phenomenal people to deal with, a great experience. ❤️❤️❤️❤️❤️❤️ I highly recommend going to them, all smiles and actual honesty. More

by Dan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
NavPreet Kaler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2026 -

Grande Prairie Volkswagen responded

Thank you so much for taking the time to leave such a glowing review! We are thrilled to hear about your positive experience with our team. Your satisfaction is our top priority and we appreciate your recommendation. We look forward to serving you with smiles and honesty in the future!

April 12, 2026

My purchase experience was great however this last service was not so great. Paid $350 for my VWAtlas to be detailed, only to find that they cleaned just the front and passenger back. They “ran out More

by gairdner22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Aghdasy
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Apr 16, 2026 -

Grande Prairie Volkswagen responded

We apologize for the inconvenience and lack of communication during your detailing service. We strive to provide exceptional service and will use your feedback to improve in the future. Please reach out to our service manager, Kevin MacKenzie so we can make it right for you. Your satisfaction is our top priority. Thank you for choosing us!

April 11, 2026

Went in for an oil change which was done great but I asked about the ACC and was told they would let me know when the oil change was done that didn’t happen Asked again and was told they would check aga More

by Brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Page
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Apr 14, 2026 -

Grande Prairie Volkswagen responded

Thank you for bringing this to our attention. We’re glad to hear that your oil change was completed to your satisfaction, but we sincerely apologize for the lack of communication regarding your ACC inquiry. You should not have had to ask multiple times without receiving a clear update. We understand how frustrating that experience must have been, and this is not the level of service we strive to provide. Your feedback has been shared with our team so we can address the communication gap and ensure better follow-through in the future. We appreciate your patience and the opportunity to improve. Please feel free to reach out to us directly if you would like to discuss your visit further. Kevin MacKenzie is the service manager. kmackenzie@gpvw.ca

April 10, 2026

I found the staff very pleasant and knowledgeable. Answered all of my questions putting me at ease. More

by bdreger65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
NavPreet Kaler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2026 -

Grande Prairie Volkswagen responded

Thank you for your kind words! We are delighted to hear that our knowledgeable and pleasant staff were able to put you at ease and answer all of your questions. We strive to provide exceptional service for our customers. We hope to see you again soon!

April 10, 2026

This dealership fails to diagnose problems in their vehicles and tells you everything is fine. I had my car in for technical issues and they said everything was fine. 2 days later the SOS system quit a More

by Paigeryanne97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Adewunmi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2026 -

Grande Prairie Volkswagen responded

We understand how frustrating and concerning it must have been to be told that everything was functioning properly, only to experience further technical problems shortly afterward, especially with the SOS system and alarm-related damage to your vehicle. We also apologize for the confusion regarding window replacement services and for the inconvenience this caused. This is not the level of care or communication we aim to provide, and we take your feedback seriously. Your comments regarding the diagnostic process and the information you received from our team will be reviewed internally so we can address these concerns and improve our service moving forward. We appreciate you bringing this to our attention and regret that your experience did not reflect the standards we strive to uphold. Our service manager, Kevin MacKenzie would welcome the opportunity to further discuss this with you to turn your experience around. kmackenzie@gpvw.ca (587) 803-8307

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