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Grande Prairie Volkswagen

Grande Prairie, AB

4.7
1,294 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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11425 104 Ave

Grande Prairie, AB

T8V 0N7

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Showing 1,294 reviews

May 16, 2026

Had a pleasant experience at VW, Navpreet was informative and helpful. I said what I specially wanted in my new vehicle and she listened and got what I was looking for. More

by MGilfillan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
NavPreet Kaler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2026

Was so impressed that theÿ had a loner for me as requested.rhank you so much. More

by mwolfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Gilchrist
May 11, 2026

Jani cares about his customers, he listened to exactly what we were looking for and had multiple vehicles lined up for viewing and test driving. He made this deal happen super fast for us. He genuinely ca More

by Kathryn R
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karan Jani
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2026

The communication that I experienced was lackluster at best. Also, the quote system needs revamping. More

by dtheisen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Gilchrist
May 09, 2026

Service was excellent. They got my tires switched over in a nice timely manner. The team at Volkswagen is great to deal with. More

by Madison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Gilchrist
May 08, 2026

Always great service from this dealership. New service manager treated me great and the finance team as well buying out my lease last month More

by Jason5593
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darcy Burrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Gilchrist
May 03, 2026

When I enquired from Edmonton about a couple of used VW Tiguan, Logan Shumaker called me back very quickly. He provided me more info about the condition of the vehicles including videos and additional pho More

by GT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Shumaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2026 -

Grande Prairie Volkswagen responded

Thank you so much for taking the time to leave this amazing review! We are thrilled to hear that Logan and the rest of our team were able to provide you with exceptional service during your vehicle search. We pride ourselves on being transparent and providing top-quality vehicles at great prices. We hope you enjoy your new Tiguan and we look forward to working with you again in the future. Happy driving!

May 02, 2026

it was really easy to shop there. I found my vehicle in one day and drove away the next , they had exactly what I wanted. The car salesman was kind enough to lineup all my options out More

by cas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Shumaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2026 -

Grande Prairie Volkswagen responded

Thank you for the glowing review! We are thrilled to hear that you had a great car shopping experience and found your dream vehicle with ease. Our team takes pride in providing excellent service and making your car buying process as seamless as possible. Come back and see us anytime, and don't forget to grab a drink at our station! #HappyCustomers #GreatService #DreamCar

May 02, 2026

Navpreet, who sold me the truck, was beyond professional, very intellectual of the knowledge of the truck , and most of all she gave me the best deal , honest, caring and reliable ! 5 star! More

by Calebwendy2020
Recommend Dealer
Yes
Employees Worked With
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
NavPreet Kaler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2026 -

Grande Prairie Volkswagen responded

Thank you so much for your kind words! We are thrilled to hear that Navpreet provided you with exceptional service. We pride ourselves on having knowledgeable and honest staff who always strive to give our customers the best deals. Thank you for choosing us and we look forward to working with you again in the future.

April 29, 2026

No real customer service focus. Terrible. Not worth to do service or repairs. Terrible customer service manager. More

by udor2008
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mickaela Ward
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Gilchrist
May 18, 2026 -

Grande Prairie Volkswagen responded

​Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your recent experience did not meet your expectations. Providing attentive, respectful, and solutions-focused service is extremely important to us, and it’s clear we fell short in your case. Your comments regarding our customer service and management are taken seriously and will be reviewed with our team so we can address any gaps and improve. We would appreciate the opportunity to learn more about what happened and work toward a resolution. If you’re open to it, please contact â€‹ou general manager Darcy Burrell directly at your convenience so we can discuss your experience in more detail​ dburrell@gpvw.ca or (587) 803-8307   . Thank you again for your feedback—it helps us improve

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