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Go Langley Subaru

Surrey, BC

4.2
533 Reviews

19372 Langley Bypass

Surrey, BC

V3S 7R2

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533 Reviews of Go Langley Subaru

June 11, 2022

Great on the spot service repairing my car yesterday. A shout out to Marshall for contacting the insurance company so my repairs were covered by my extended warranty. He informed me with all the informa More

by Gaye Roberts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marshall
Jun 13, 2022 -

Go Langley Subaru responded

We couldn’t be happier to hear that Marshall and our Wolfe Subaru Service Team provided you with above and beyond customer service during your recent visit, Gaye. Marshall is a real asset, and we are lucky to have him on our team. We can’t wait to share your shout out with him. It will make his day and let him know to keep up the amazing work! We will also let the team know how much you appreciated the clean courtesy car to use during the day, the professional customer service and the complimentary car wash on your vehicle when it was returned to you. We are here for you anytime and we are incredibly grateful for your business and this kind feedback.

June 06, 2022

Great car buying experience. Shout out to Scott, Nattlie and others for making car buying a smooth ride. More

by OH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott, Natlie
Jun 07, 2022 -

Go Langley Subaru responded

Thanks for taking the time to send a special shout out to our Wolfe Subaru Sales Consultant, Scott and our Financial Services Manager, Natalie for making your car-buying experience at our dealership such a great one! We can’t wait to let them know how much you appreciated their wonderful customer service. It will make their day. We truly value business and hope you are enjoying every mile in your new Subaru!

June 04, 2022

.Excellent service under promised and over delivered. We were thrilled with the quick efficient service More

by SCameron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TROY GIESBRECHT
Jun 06, 2022 -

Go Langley Subaru responded

We’re extremely pleased to hear that our Wolfe Subaru Service Team provided you with efficient and excellent customer service during your recent visit, SCameron! Thank you for taking the time to share your experience and for choosing our dealership for all of your automotive needs. See you next time.

June 02, 2022

Unexpected service need arose. Group was able to fit me in and repair issue in a timely matter. More

by Fastwalker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Shead
Jun 02, 2022 -

Go Langley Subaru responded

Thanks for the great rating and review, Fastwalker. So glad that our Wolfe Subaru Service Team was able to accommodate your unexpected vehicle repair issue last minute and have you safely back on the road in no time. We are here for you anytime! Take care.

May 19, 2022

Darin and Nathan, all my money on those guys. Marshall too. Thanks. Squeezed in my bronze detail on short notice. I know the car was filthy. More

by Marco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darin, Nathan, Marshall
May 20, 2022 -

Go Langley Subaru responded

Hello Marco, Thank you for taking the time to let us know how much you appreciate our Wolfe Subaru Service Advisors! We are very fortunate to have such an awesome team. So glad they were recently able to squeeze in your last minute bronze detail. Thank you for your business and this great review. We are here for you anytime.

May 18, 2022

Really great experience. This was the first time I bought a new car and I was intimidated at first but I was able to look around without feeling pressured and had an opportun More

by Jeremy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor Monks, Jay Shead
May 19, 2022 -

Go Langley Subaru responded

We are incredibly grateful that you took the time out to leave us a 5-Star review, Jeremy. We are pleased to hear that you enjoyed and felt comfortable during your entire vehicle purchasing process with our Wolfe Subaru Sales Consultant, Connor. Recommending our dealership to others in the market for a vehicle, is a huge compliment and it means a lot to us. We will let Connor know how grateful you were for the wonderful customer service he provided you. It will let him know to keep up the amazing work. Congratulations on your new Subaru and thank for giving us the opportunity to serve you.

May 16, 2022

As usual all aspects of my interaction with Wolf Subaru were excellent. Unfortunately this time there was an exception. My initial call to book an appointment was disappointing The female that I dealt with More

by Elsbethk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TROY GIESBRECHT, Mark Painchaud
May 17, 2022 -

Go Langley Subaru responded

It upsets us to read that about the recent experience you had with one of our team members while trying to book your service appointment with us. As you know, our focus is to provide our clients with exceptional customer service and the situation you described it not typical of our team. We apologize for the level of service you received and appreciate your feedback. Please contact our Group General Manager, Marc Livingstone so we gather more information and follow up with the individual you were speaking with. Marc can be reached at 604-534-2660. We look forward to hearing from you, Elsbethk.

May 12, 2022

I appreciated the help and attitude of the staff that helped me in buying my car. There was no pressure to spend more etc. The car is perfect for my needs and was presented to me in a very caring way. I More

by triciaguillou
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rena Walker, , Wolfe Auto Group
May 16, 2022 -

Go Langley Subaru responded

We are extremely pleased to hear that you had a 5-star car-buying experience at our dealership, triciaguillou! So glad that our Wolfe Subaru Sales Consultant, Rena was able to help you find the perfect vehicle for your needs while providing you with exceptional customer service. Recommending Wolfe Subaru to others in the market for a new our used vehicle, is one of the best compliments we could ask for. Thank you for your business and for sharing your wonderful review with us.

May 12, 2022

Very disappointed with Wolfe Subaru spent 1300. 00 dollars on repairs last Monday on my 2015 hybrid cross trek called them today. Told them that they have not done the job properly . so I can’t get More

by wwdi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mitchell, Wolfe Auto Group
May 17, 2022 -

Go Langley Subaru responded

We sincerely apologize for the level of service you recently received from our Service Department, wwdi. We understand your frustration and we will follow up with the involved team members to review your experience and vehicle repair with them. We would like to discuss this matter further with you and hopefully make things right. Please contact our Group General Manager, Marc Livingstone at 604-534-2660 at your earliest convenience. We look forward to hearing from you.

May 17, 2022 -

wwdi responded

Well I must take back what I have said previously went there yesterday to have the to look at the problem, thank god I have the extended warranty. And Nathan was awesome. And your staff got me hooked up with happy times, I brought the staff a dozen of tummy fun I apologize again your staff rocks regards white wolf designs

May 17, 2022 -

Go Langley Subaru responded

That is wonderful to hear wwdi! We appreciate you taking the time to share this update with us. We agree, Nathan is awesome and we are so glad that Nathan and our team was able to repair your vehicle under warranty and address your concerns. We bet they enjoyed the treats you brought in! We love happy endings.

May 11, 2022

I had a wonderful experience financing a 2022 Crosstrek through Wolfe Subaru. The staff is very helpful and highly professional. More

by Sultan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wolfe Auto Group, TROY GIESBRECHT, Mark Painchaud, Jay Shead
May 12, 2022 -

Go Langley Subaru responded

Congratulations on leasing a 2022 Subaru Crosstrek, Sultan! That is a great choice. We sincerely appreciate the time you took out of your day to let us know about the wonderful experience you had at our dealership and to praise Troy and our Wolfe Subaru Team for being extremely helpful and helpful. Thank you for your business and five star review. Please get in touch with our team, if there is anything else we can help you with.

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