Go Langley Subaru

A very pleasant buying experience for both my wife and myself from Wolfe Subaru in Surrey, B.C. My first intention was to definitely buy an almost new demo vehicle from the U.S. I had done a fairly thorou myself from Wolfe Subaru in Surrey, B.C. My first intention was to definitely buy an almost new demo vehicle from the U.S. I had done a fairly thorough internet search to gather all the information I needed to make an informed purchase for my first Subaru. As I started to crunch the options and numbers after talking to dealers from Bellingham to Seattle, I found it was difficult to make a Canadian and U.S 2014 Forester comparison because the packages were too different. Also, two very significant factors was the extra 6% duty I would have to pay because since the Forester is made in Japan, it does not fall under NAFTA like the Outback which is assembled in the U.S. Just as disappointing is that none of the 2014 Foresters in the U.S. have pedal shifters. THIS IS MAJOR. Their automatic transmissions have drive/low, while the Canadian’s (other than the base model) have drive/manual along with the pedal shifter. Buy the time you add your regular duty and fees along with Canadian taxes, the price difference was reduced to not making it worth my while. Then on re-sale, you have a steeper depreciation rate to deal with. Being determined it was a Forester for me, I phoned several dealers within the lower mainland to get a feel for who I wanted to deal with. After the calls, including Vancouver Island, I was prepared to deal with three dealers, so started by going to the closest one, which was Wolfe Subaru. I asked for the most senior sales person (previous purchase experiences taught me this was a better way to go – just make sure you have somebody that “gets it”) and ended up with Shaunna Haidar whom I found to be very informative and best of all not pushy. She never even asked my name for follow-up. Subsequently I contacted the other two Subaru dealers, including one on the Island, and decided it was Wolfe Subaru I wanted to deal with. Shaunna wasn’t around for my second visit so I talked to Jay Shead, the sales manager. Very shortly into our conversation I came to see he wasn’t giving me a sales snow job about pricing and buying/selling details. I hate the two-way nickel and dime purchasing. I’m glad we didn’t have to get into it. Once the financial stuff was dealt with, there were no surprise costs. I was disappointed Subaru doesn’t have much of any cash incentives, but they did move a bit on pricing. I also thought they could have done better on my trade in. Shaunna continued to deal with me once the vehicle came in and explained step by step, all the features of the vehicle. The last thing she said was that if I ran into any trouble, day or night to give her a cell call and she would probably help me solve whatever my problem was sooner. Twice through various stages of the purchase, which lasted a few days, Jay asked me if everything was OK and if there was anything he could do. I am a senior citizen and was buying what might to be our last car. I have bought many cars in my days (first one was a used 1935 Chrysler) but have for the first time encountered a truly “make you feel good” car buying experience. I will write a parts and service review once that becomes necessary. Thanks Shaunna and Jay, you made my wife and I feel like family. Now I expect this Forester to live up to its reputation, especially after having recently swept the boards for safely awards. Jerry More

Was completely deceived by manager, after paying hundreds of dollars more for a new subaru in a specific colour I wanted, the manager (two days before pick up date!!) phoned to say the colour I selected was of dollars more for a new subaru in a specific colour I wanted, the manager (two days before pick up date!!) phoned to say the colour I selected was no longer available but they would not return the premium I paid for the colour! what! First of all I don't even think I should be paying extra to choose a colour, even if all subarus are made in japan. Second, after I had PAID more for a colour, they refused to return my money and basically tried to threaten me to say that if i didn't agree the deal was done. At this point I had already traded in my car and I was already so excited anticipating my new car. Obviously I didn't want to go through the whole negotiation process again. I will never, ever go back and never, ever recommend anyone to deal with this unethical business. Also, when I went they had a Better Business Bureau sticker on their door but when I called BBB, they said this business had never registered with them. Fraud indeed. Only positive: Lady salesperson seemed nice and genuine, its the manager that was the issue. More

The customer service we received here was very good - while we were SHOPPING. After we PURCHASED, however, that's a different story. No more promt return phone calls, or e-mails - regardless of who y while we were SHOPPING. After we PURCHASED, however, that's a different story. No more promt return phone calls, or e-mails - regardless of who you contact, whether it be the salesperson, the sales manager, or the dealership owner. The customer is left hanging. This alone would deter me from purchasing here again, or recommending this dealership. There are a lot of other dealerships to choose from. There is a much longer story here, but not enough room to write it all. Contact me at adouglas@tru.ca if you are interested. More