Fraser Durham Chrysler Dodge Jeep Ram Inc. - Service Centre

Worst service ever and a complete rip off! !! Took car in to get a new key fob, can only be done through the dealership. They call and say that a 2300$ piece is needed. My question to the lad !! Took car in to get a new key fob, can only be done through the dealership. They call and say that a 2300$ piece is needed. My question to the lady, I need this to make the key fob work- the lady says yes. Several days later I’m called, my car is ready. I go in a pay my insane bill and come out, It won’t start!!! Then the mechanic comes out, very rude and of course it starts. I think to myself, well let’s just try this again before leaving, again it doesn’t start. A service person comes out and ends up setting off the security lock and it locks my car for 48-72 and again it won’t start! I’m given a rental at no charge. After reviewing the receipt I realize the part that was replaced I had replaced less than a year ago. I go down to my actual mechanic and tell him the story and he says ask them to put it back in, it did not need to be replaced and did not have anything to do with getting a new key fob. I speak to the service manager Firaz, express how I feel I was ripped off and told I needed to replace something that did not need replacing. He says well you authorized it. I said only because I was told it was absolutely needed to make my car start again. He said when scanned it had shown a stored code about a rear blinker light, nothing to do with my key fob.. Also the mechanice notes on the receipt that all blinker are working fine. I told him it was just replaced less then a year ago and if there was something wrong with it, I would have taken it to my real mechanic whom I trust to repair it. Again I stated to Firaz the only reason I was there was for the fob and it has to be done my Chrysler. He says ok I will have the part taken out and put back in yours, he then explains that another part is needed, that is why it wouldn’t start when I came to pick it up after I was told it was ready to go and he will give it to me at cost due to the mix up. This part was quiet a bit less then the part I had already paid for that wasn’t needed, he explained the difference would be refunded. After a week I go to pick up my car yet again and the lady at the service counter tells me I owe another $400. I nearly fainted at this point.. I said that’s impossible you guys owe me money. She argues with me and continues to tell I owe more and was incredibly rude. The lady next to her says just give us a second, they go speak and come back and refund me $250. I go home and realize that they owe me more. I call and ask to speak to the service manager and he sees that they do owe me more so I go back down to the dealership and finally the rest is returned however on my way down I realize my wipers are now not working!!! The service manager, Firaz proceeds to tell me it’s because the part they took out was faulty, however my wipers were working fine when I brought it in. He says how do I know they were working when you brought it in, that he’d like to believe me but he wouldn’t know for certain. I proceed to tell him initial scan of my car would when I brought it to them would definitely throw a code of the wipers were getting no power to them and not working.. no code whatsoever!!! I let him know this as he can also see in the service report. No code!!! I tell him it’s obvious that they have damaged the part removing it and putting it back in probably not thinking that they wouldn’t have to put it back in and that is their fault as they replaced a part that wasn’t needed. He says he will have to speak to his manager and get back to me. No call back, I have left several messages and to this day no call back. This was the most shady experience I have ever had with a dealership in my life. The service manager Firaz is ignorant and a scammer!! He spoke down to me as if I was stupid. They damaged my car!! I do not recommend taking your car to this dealership as they are out to make money, lie and scam people. More

AVOID THIS PLACE LIKE THE PLAGUE! Over the past 4 and a half months, I have experienced repeated delays, misinformation, financial burdens, and overall negligence that have left me Over the past 4 and a half months, I have experienced repeated delays, misinformation, financial burdens, and overall negligence that have left me without my vehicle for a total of 130 days (and counting). Incident #1 (Aug 7 - Sept 16, 2024): My truck was in the shop for over a month, and I was provided with misleading information regarding my rental car coverage. Despite my warranty covering $40/day, I was left with unexplained extra charges. I was bounced between Fraser Chrysler and Enterprise multiple times. Enterprise staff was EXCELLENT, Fraser Chrysler should take notes. After weeks of waiting for a part with no tracking information, I escalated to now Ex Service Manager Chris Mitchell, who resolved the issue within minutes—highlighting the clear incompetence in communication from my assigned service advisor, Laura Gage. Incident #2 (Dec 9, 2024 - Jan 15, 2025): On Dec 4, I reported severe steering issues that caused me to nearly crash my truck and urged that I needed to drop my truck off to their lot (this is where I purchased my truck anyways) and was told no space was available until Dec 9. I had to rent a car at my own expense while waiting for another warranty authorization and repair. Again, my service advisor failed to provide tracking details, despite my warranty company confirming the part had arrived days earlier. When I confronted Fraser Chrysler about this, they falsely claimed the part had been damaged, sent back, and replaced—all within an unrealistic timeframe. Which turned out to be incorrect and factually false. When I finally received my truck back, it was in worse condition. Within four hours, it became undriveable again. I demanded Fraser tow it back, and the response from management was dismissive. I was eventually given a loaner that had less than 50km of gas mileage, and upon further investigation, found that the differential installed on my truck was likely damaged and improperly sourced. Incident #3 (Jan 15 - Present, 2025): After further issues, Fraser Chrysler diagnosed a transfer case failure. I was promised updates but received no communication for weeks. When I personally followed up, I was told the part was not yet received, though my warranty company had no record of the order. More delays followed, and after multiple ignored calls, I finally learned my truck would go into the shop on Feb 7. After installation of the transfer case, the truck still could not steer. It was discovered that the rear differential installed during Incident #1 had the wrong gear ratio, meaning Fraser Chrysler installed an incorrect, unverified part on my truck last year. On Feb 27, my warranty provider confirmed that it is impossible for them to supply incorrect parts—proving Fraser Chrysler’s ongoing mismanagement. I have now been without my truck for 133 days and have suffered extreme financial and emotional stress. Fraser Chrysler has offered zero accountability, no urgency, and no compensation for my time, rental expenses, and vehicle payments for a truck I do not even have. Unfortunately, this battle is far from over as well. More

Warning for anyone who uses Fraser Durham Chrysler In Oshawa. I had purchased and changed over to summer tires. On my way home, the front wheel nearly came off, and had to drive 50 km on the highway to s Oshawa. I had purchased and changed over to summer tires. On my way home, the front wheel nearly came off, and had to drive 50 km on the highway to safety as the car was shaking violently. Just a warning to others, I was glad my kids weren’t with me as it was the scariest drive of my life, but I know I will not be using that dealership again. More

I highly recommend finding another dealership to deal with. I wasted money having them diagnose an issue that they falsely identified and wanted to charge me $800+ to fix, which would have been a waste o with. I wasted money having them diagnose an issue that they falsely identified and wanted to charge me $800+ to fix, which would have been a waste of money as they missed the gaping hole in my vacuum line. They were unable to locate the massive cut in a vacuum line that I paid them to diagnose, instead had to bring it to another dealership who found the actual issue promptly instead of claiming it was another issue and trying to overcharge me. Do yourself a favor and spend your money elsewhere, their service department has no idea what their talking about and their service manager is rude and argumentative. More

satisfied senior This dealership is top notch all the way! They offer suggestions for future maintenance and don't talk you into getting service work done on the spur This dealership is top notch all the way! They offer suggestions for future maintenance and don't talk you into getting service work done on the spur of the moment -- you have time to plan and fit it into your budget. More