Fish Creek Nissan

Service & Communication post purchase Frankie was very good in our original purchase of our Pathfinder. The issues as far as getting a dent repaired (happened before we picked the vehicle Frankie was very good in our original purchase of our Pathfinder. The issues as far as getting a dent repaired (happened before we picked the vehicle up) and getting a flat tire fixed made everything he did taint the whole experience with the Dealership as a whole. Shortly after having the new Pathfinder at home, we had a flat. From there it was truely painful to get the same communication of how to have it repaired (we had the upgraded package of Roadside Assistance). The day of signing the paperwork for the Pathfinder made it seem like issues such as flat tires, etc. would be very easy and quick to have taken care of but this was to the point of frustrating and comical in how no 2 people could give me the same answer in how to get the tire repaired until I drove an hour and a half back to the Dealership itself to get it fixed. The Tow Truck Driver told me the tire would have to be replaced without a doubt yet the tire was only patched. When I asked about it at the Dealership I was told that was what they do. I know nothing about plugging holes in tires so what could I do but simply let them do it their way and at least hope the plug holds. Not comforting to know we are driving on the highway daily with a simple plug holding a nail sized hole in the tire. On top of that, I was left sitting in the waiting room while the tire work was done and nobody had come to tell me the vehicle was ready until I saw it parked out there. An 11 month old baby can old stay occupied for so long so I just took the keys off of the Service Advisors desk when I saw them sitting there (she was not there when I noticed the car parked outside). From several calls to other tire shops closer to us to even other Car Dealerships, nobody would repair the flat unless we paid for it then sent the paperwork in myself and hoped it would get covered by the secondary company. Not what I was told when I first called in regarding the flat tire. Then I tried to coordinate the drive in (on a day I had to take off work) with the repairing of the dent in our door yet after leaving 3 messages to book the additional service, I never did get a call back so will now have to book another day off work to return to there to get the door fixed. I don't know why I could not simply make one call to arrange servicce for both issues. Makes me wish we took the $$ compensation they offered for denting the door before we picked it up but with a brand new vehicle you can probably agree that you would want it to look as good as new for as long as possible. More

Amazing service! Love my new car! Frankie was the best in helping me choose my first car! He patiently explained all my options (new/used, buy/lease, SUV/car), taking the time to answe Frankie was the best in helping me choose my first car! He patiently explained all my options (new/used, buy/lease, SUV/car), taking the time to answer any questions I had and never pressuring me to buy. I felt comfortable in my decision and best of all, loved the deal he got me! Amazing customer service and extremely knowledgeable. Go see him for your next vehicle! More

Excellent Experience! Sales: There is a fine line between pushing people to buy what you have available and helping them find what they need. David (Frankie) Diggs stayed Sales: There is a fine line between pushing people to buy what you have available and helping them find what they need. David (Frankie) Diggs stayed in the good side helping us find a appropriate vehicle to us. Thanks a lot for your advices. Finance: Jasper did a great job during the finance process giving us multiple options and benefits from leasing to buying, payment terms, etc. Delivery: Youssef showed us how to use each button and switch of this new car, from bumper to bumper. Thanks to all for making this experience a great one More

Excellent Experience I was a little hesitant buying my first brand new car and was really worried I would have a bad experience with a pushy salesman. Konrad however was a I was a little hesitant buying my first brand new car and was really worried I would have a bad experience with a pushy salesman. Konrad however was amazing to deal with from start to finish and made sure I was absolutely happy with everything I was getting. When I arrived to pick up my new Xterra Youssef showed me how everything on the truck worked and made sure I was 100% satisfied with my new purchase (I was and I still am !!). I will definitely be returning to Fish Creek Nissan for my next vehicle. More

Trust this guy with your next vehicle purchase. Andy made my recent used vehicle purchase a breeze. Super nice guy, very knowledgeable (as he was a technical advisor before he was a salesman) and ve Andy made my recent used vehicle purchase a breeze. Super nice guy, very knowledgeable (as he was a technical advisor before he was a salesman) and very trustworthy. You can feel he is looking out for your best interest, not just his own. If I ever need to purchase a used vehicle again, I will check Fish Creek Nissan's stock and will ask for Andy directly. More

Great Experience Made a couple trips to Fish Creek and was very satisfied with the attention that was given to us when we arrived. We were given a great overview of t Made a couple trips to Fish Creek and was very satisfied with the attention that was given to us when we arrived. We were given a great overview of the Rogue, which Frankie was able to identify for us right away based on the type of vehicle we had described to him. We appreciated his attention to our needs and was very patient with us as we reviewed the vehicle. When we came back to purchase the Rogue we were able to arrange a great price, and we are thrilled with our new car. On the day of pickup, Youssef gave us the thorough rundown of our vehicle and everything it was capable of. This was a really nice touch to the overall experience, because it gave us a great incite into our Rogue's capabilities beyond what we had learned on the showroom floor. Both my fiance and I love our new wheels and would definitely recommend this location! More

Fantastic service, would definitely recommend. I recently purchased my first car here, a 2007 Nissan Versa. It was a great experience right from the start. Don gave loads of advice on finding a fir I recently purchased my first car here, a 2007 Nissan Versa. It was a great experience right from the start. Don gave loads of advice on finding a first vehicle, without pressuring me to pick anything. He really just seemed to genuinely want me to find a vehicle that I would like and that would be reliable. My budget was pretty limited but he still managed to pull the price down into what I could afford. Jasper was also great to work with; he didn't push for me to get the extended warranty that I really couldn't afford. I will definitely start with Fish Creek Nissan with any future vehicle purchases. More

got what i want!!! just got our nissan rogue couple weeks ago, its comftable and love driving it, i've got what i want. and that's all because of andy who's very helpful just got our nissan rogue couple weeks ago, its comftable and love driving it, i've got what i want. and that's all because of andy who's very helpful to us and knowledgeable in every way. he explains everything and make you feel comfortable especially to your budget. highly recommended team nissan fishcreek for everyone... More

'The Extra Mile' Youssef is the salesperson I would return to again and again. I test drove a demo vehicle, and Youssef really listened to what I liked about it. He Youssef is the salesperson I would return to again and again. I test drove a demo vehicle, and Youssef really listened to what I liked about it. He really worked for me, and when my 'just right' vehicle came in, he let me know right away. I couldn't be happier with the car - a beautiful 2013 Nissan Altima - and really appreciate his insight into what would work best for me. I felt no pressure at any time - it was more like someone was really on my side in this very important investment. I would highly recommend Youssef and Fish Creek Nissan. Thank you, also, to Konrad and the financing department who made the paperwork simple. More

Was a Breeze Quick response from the on line chat line, to the appointment, to the purchase and financing. First time I was making a "newer" vehicle purchase, and Quick response from the on line chat line, to the appointment, to the purchase and financing. First time I was making a "newer" vehicle purchase, and spending so much. I had no worries at all. And now I am Loving my Rouge! More