Fish Creek Nissan

My experience with Fish Creek Nissan has been unfortunate in several touch points. It's surprising because I have been a lifelong Nissan customer and never had these type of problems before. My latest dealer in several touch points. It's surprising because I have been a lifelong Nissan customer and never had these type of problems before. My latest dealership was in the NW but as I moved to the South I chose Fish Creek Nissan for its proximity to my new home but the experience has been really disappointing. 1. Sales - The sales process was pushy, utilizing questionable aggressive techniques. Including lies or ambiguous answers. When I complained, the sales manager was only interested in having me remove my bad review but not really in amending the situation. 2. Financing - Information was incomplete and we were pushed to make a decision on add-ons. Again with ambiguous information. We never got proper information about the NFS portal even though we repeatedly asked. 3. Winter tires - We got the car in February. It was cold and snowy. The car should have been sold with winter tires on. As it had the all season I requested to get the winter tires ASAP. The sales person pushed to get them paid immediately but we never got it despite my constant calls. He ended up blaming service and they took so long that I never got the tires installed until the next season. Service - I booked my service online and when I got to the dealership after 20 min waiting for intake I got the suprise that they weren't prepared and did not read the comments where I explains all needs in addition to the ore paid oil change. They blamed me for not calling. If I had to call then what's the benefit of booking online! I to rebook my service and I had to pay over $700 for service. The car was purchased in Feb 2024. In my prior dealership I was never pushed to spend this much, especially in such a new car. I would be given detailed explanations and professional advise. In addition my car wasn't even washed. In general my sense of this place is that they want the money but not the customer. I don't want freebies or a special treatment. I only would like a place I can trust where I feel welcome and not like I need to keep my guard up because they want to rip me off. Very disappointed as my prior experience with Nissan was always beyond expectations. More

Mr Boraso greeted me on arrival at Fish Creek Nissan. He was friendly and enthusiastic and explained how long my oil change would take and the price upon completion. When ready he made arrangements fo He was friendly and enthusiastic and explained how long my oil change would take and the price upon completion. When ready he made arrangements for my ride to pick me up. No stress, just friendly service. Thank you More

Excellent service, very happy with Service Rep Nicolas. Very courteous, knowledgeable and helpful! I am pleased with the service provided! Very courteous, knowledgeable and helpful! I am pleased with the service provided! More

Always great service. Emma was great and took care of my warranty claim. I come from the north of Calgary as fish creek is my preferred dealer for service. Emma was great and took care of my warranty claim. I come from the north of Calgary as fish creek is my preferred dealer for service. More

Overall, excellent service. Prompt reply. Communication is good between the service desk and to the client Prompt reply. Communication is good between the service desk and to the client More

I've been going to Nissan for many years now and I love them for all the work they do for me. I've referred my sister, my daughter and my friends to them and they have always been 100 percent perfection to them for all the work they do for me. I've referred my sister, my daughter and my friends to them and they have always been 100 percent perfection to them as well. Always great service. More

I went in for a tire swap at 845 am and asked if I could have the car back asap. Only took 2 hours!'great have the car back asap. Only took 2 hours!'great More

No pressure, they don't force things on you very professional salesman "Caleb thanks If looking for niss.ust visit professional salesman "Caleb thanks If looking for niss.ust visit More

Both times I brought my kicks in for a tire swap I experienced exceptionally long wait times. Once was actually for an entire long weekend and they had to gave me a loner vehicle which I appreciated b experienced exceptionally long wait times. Once was actually for an entire long weekend and they had to gave me a loner vehicle which I appreciated but not until the very end of the day. Second time I had to come back the next day because they didn’t manage to get to my vehicle which I made an appointment for. Both times the Reception service was excellent but I find it’s very expensive tire swap service. . My Nissan cap on the back of my car broke and both times I asked if they could glue it on and both times it wasn’t done. I appreciate the paid Uber service but had to take my all season tires home as the storage price is very high when combined with the tire swap price. I don’t think I’ll be returning in the Spring. More

Finished work on time and at a reasonable cost. Service advisor took the time to explain what work was being done and ensured I was okay with it. Service advisor took the time to explain what work was being done and ensured I was okay with it. More