Finch Hyundai | Page 61

Breaking 3 promises without apology Bought a car, and there was something wrong with key fob so after work, I went there to meet a KJ. He told me to come next day at 5:30 pm. I went ther Bought a car, and there was something wrong with key fob so after work, I went there to meet a KJ. He told me to come next day at 5:30 pm. I went there next day, HE WENT HOME. Next meeting, he said he will get me a loaner car and book me at 6pm or so. next day I went there, and maintenance department was closed. He actually booked me after service hour and I asked a lady who works there and she said LOANER CAR WAS NEVER BOOKED. After he made 3 excuses, he finally got me a loaner car. Never got an apology from them. My family member bought an another car from Hyundai 2 weeks ago. I refereed my family member but the dealer denied the REFERRAL REWARD because KJ does not work there any longer. The REFERRAL REWARD is offered by Finch Hyundai, NOT byTHE DEALER. THIS IS awful. More

Awesome Sales representative Nick was extremely helpful in every area of selling me my car, he took time to explain every part of the sale. He was professional and courteous in e Nick was extremely helpful in every area of selling me my car, he took time to explain every part of the sale. He was professional and courteous in every way. I have already recommended Nick to a friend who is looking for a car, and will continue to recommend Nick and Finch Hyundai to all friends and family. More

Amazing customer service! I had a great experience here as a first time car owner! The staff were all very helpful, transparent and relatable. I experienced exceptional custom I had a great experience here as a first time car owner! The staff were all very helpful, transparent and relatable. I experienced exceptional customer service with Jihad Chams who made me feel comfortable with buying my first car and answered all my questions fully. More

Would highly recommend Ashley Ashley was my sales person who helped me find a car I was looking for very fast and efficiently. She was very professional and knew what she was talki Ashley was my sales person who helped me find a car I was looking for very fast and efficiently. She was very professional and knew what she was talking about. She was very easy to talk to and willing to help me (someone who knows nothing about cars). I would highly recommend Finich Hyundai as well as having Ashley as a sales person. I came in on a Tuesday and walked away with my 2020 Hyundai Elantra on the Friday. Very impressed. More

Stephanie was an amazing dealer. She had lots of energy with her patience to communicate with us through writing down and typing on computer. She showed us the information about 2019 Tucson Luxury Package with her patience to communicate with us through writing down and typing on computer. She showed us the information about 2019 Tucson Luxury Package with all awesome features. Fantastic test drive before made a decision to purchase. We DID! Falling in love with my brand new Tucson and hope we enjoy our new SUV for years to come. Thank you, Stephanie! Recommend her with her energetic work!!!! Give her 5 stars! The manager, Clint Johnston explained us about the protection packages to keep Tucson in good condition for years. Very good deal!! More

Under no circumstances would I ever recommend Finch Hyundai. I bought a car two months ago, and realize that I had a recall on my vehicle related to my oil pan and oil sensor. I called and spoke with t Hyundai. I bought a car two months ago, and realize that I had a recall on my vehicle related to my oil pan and oil sensor. I called and spoke with the receptionist and explained there was a recall showing up on my vehicle. I provided her with my VIN number, and the woman was adamant that there was no recall on my vehicle. She claimed she also searched my VIN number. She said that she would have somebody from the service department call me back. The following day, I still had not received a call back. I called back into the dealership, and spoke with the same receptionist who explained again, that she was not seeing a recall on my vehicle. I explained that I have run the Vin number on the Hyundai Canada website, and it is coming back that I do in fact have a recall. She stated that I could bring the vehicle in However, if the recall is not coming up, they would charge me $100.00 for someone to look at it. I asked her to have somebody from the service department call me back. Shortly after this another unpleasant woman called back, and explained that there is no recall on my vehicle, that multiple people have searched the VIN, and if I brought my vehicle in they would charge me $100 for the service department to look at it. I explained it would be taking my vehicle elsewhere and the woman hung up on me. I called over and spoke with airport hyundai, and the service department immediately ran the VIN and explained that there was in fact a recall on my vehicle. I took my vehicle in a couple of days later and had my vehicle serviced. I would never recommend Finch. Their staff are arrogant and have no interest in assisting customers. Wish I could give a zero stars. More