Finch Hyundai

Sales people excellent, service...not so much After reading some decent reviews about the Hyundai brand, we bought a used Accent from Finch. We were told that it had a thourough inspection and ser After reading some decent reviews about the Hyundai brand, we bought a used Accent from Finch. We were told that it had a thourough inspection and servicing. It was clean, nicely detailed and the body was in great shape. It drove well. The price seemed very good for the stated condition. We figured that buying from a Hyundai dealership would help ensure it was in decent shape, since the dealership reputation would be riding on the brand and product quality. That's the logic on which we based our trust. The sales experience was second to none because of Danny Chervonyi. Excelent fellow. Very polite and attentive. He was a pleasure to deal with. Based on that experience, we would have given a 5-star rating across the board and a resounding "Yes" recommendation. The lower ratings and the "No" recommendation in this review reflects our experience with the service department. After buying the car, we took it to our service garage right away for winter tires. The mechanics also gave it the once over and advised us that the power steering lines were seeping and that they were so rusty they should be replaced before they start leaking badly - or fail altogether. Our mechanic would not have passed it for safety in this state. We went back to the dealership with our obvious concerns and the used car sales manager said he would make it right, but the Finch Hyundai service manager said, since the lines were just seeping and not "leaking" it passed minimum safety standards, so - even though it was less than 30 days since purchase - the service department would not fix the problem as part of the sale. Their quote to have us pay for the repair was substantially higher than at our own mechanic. They also told us that a squeal that had developed in the steering was because the serpentine belt was an older, after-market brand that had stretched and would need to be replaced. We had the steering line replacement done at our service garage. The belt, as it turned out, was fairly new, not stretched and just needed a tension adjustment. The car also quickly developed a front-end rattle once the weather turned cold but, not trusting the quality of service at the dealership - if selling a car that just meets minimum standards is ok - we will also have our own mechanic deal with it. In fact, although we were given some free oil changes as part of the sale, we'll probably just pay for our seasonal service and oil change at our own mechanic. More

Great Service This is my 3rd Hyundai and I love these vehicles, I will probably be back for more. And will encourage my family to come here. This is my 3rd Hyundai and I love these vehicles, I will probably be back for more. And will encourage my family to come here. More

The best car service i ahve ever had I would like to say Finch Hyundai is a world class service above and beyond of the customer service right down to getting the right price and the righ I would like to say Finch Hyundai is a world class service above and beyond of the customer service right down to getting the right price and the right finance .My experience with finch was awesome and very comfortable Thanks to Clint and Muhana very nice to meet both of you gents .Cheers More

Thank you for your service and great hospitality especially Mr. Muhana for his assistance and cooperation to get my vehicle as I wanted and requested especially Mr. Muhana for his assistance and cooperation to get my vehicle as I wanted and requested More

Thank you Jihad for your excellent and professional service. Made purchasing comfortable and straight forward. Would definitely recommend Jihad to anyone looking to purchase a new vehicle. service. Made purchasing comfortable and straight forward. Would definitely recommend Jihad to anyone looking to purchase a new vehicle. More