Finch Chevrolet Cadillac Buick GMC

First the Professionalism, Friendly, Courteous Manner in which your staff presents itself, is simply outstanding and Awesome. You will not find a dealership that has the most laid back atmosphere as you in which your staff presents itself, is simply outstanding and Awesome. You will not find a dealership that has the most laid back atmosphere as you will see at Brian Finch in London. You guys rock. Rich Spence has worked with me for over 9 years now, who I really do admire greatly for his Honesty, patience, And Guidance in directing me as to the best resolve for whatever the problem I may have with my vehicle at that time. Rich introduced My Wife and I to Craig Stott who just sold us a Brand new 2013 GMC Sierra Crew Cab. Craig is simply Awesome to work with. He provided several vehicles for us to test drive until we hopped into our New Pickup. Not only did he make us feel welcome, but he was simply humorous, Professional, and Courteous to work with. I wanted to put different Wheels on my New Truck so Steve really came through for us in that regard. He is a Genuine, True Honest Employee you should be proud of. In fact All of the Finch Team should be very proud of themselves for simply being there. As I walk through the dealership, Not one of your employees walks by you without saying, "Hi, How are you today"?. That is outstanding. You simply don't get that kind of treatment at any other dealership that we know of. In closing, we would like to once again say Thank you Everyone at Brian Finch for making us feel important, welcome, and at Home. We often have Family, Friends and others ask us why we drive from Kitchener Ontario to London for work on our vehicle, Simply Put, It's Well Worth it !!!!! Wayne and Linda May P.S. We had a problem with our new Truck in that one of the Sensors in the Wheel wasn't working properly. On the Dash it read, Monitoring Wheel Problem. We just today took the Truck into a GM Dealer here in Kitchener to have this looked at, and without a word of a lie, My Wife and I couljdn't believe the difference in the Manner of each employee in the way they presented themselves. There was One Salesman who said, "Hi, How are you doing"? And this was on our way out of the dealership. That was it. No one else even asked us how we were or what we were doing there. This is simply not the way Brian Finch in London do things at all. That is why we drive to London to have our work done. More

Right from day one my used Grand Prix GTP did not work. The motor would just stop without warning. 7 times I took it in under warranty. Once, while waiting at the shop door the car engine stopped and the The motor would just stop without warning. 7 times I took it in under warranty. Once, while waiting at the shop door the car engine stopped and the mechanic was able to put the testers on it when it was down. They never did fix it and when the warranty expired they said - sorry we can't fix it. NICE!!!! Of course a little corner repair shop diagnosed the probable problem and fixed it right away. Never again will I deal with a car dealer that will not honour a warranty!! More

I have been buying cars from Brian Finch Chevrolet for many years and have been given exemplary service, both by the dealership and by my salesman, Craig Stott. Craig has been friendly, helpful, and has a many years and have been given exemplary service, both by the dealership and by my salesman, Craig Stott. Craig has been friendly, helpful, and has always had my best interests at heart. It is unusual to feel one's salesman is also a friend. I would never deal with anyone but Craig as he is trustworthy and approachable whenever I have any concerns. The service department is very satisfactory. The only time I had a complaint, it was dealt with in an 'over the top' manner that was very impressive. More

We returned to Finch for the lease of another vehicle. This is the third one we have leased from Finch. Last year we leased a new Terrain and this year I leased a new Buick Veran0 (great car btw). Sal This is the third one we have leased from Finch. Last year we leased a new Terrain and this year I leased a new Buick Veran0 (great car btw). Salesman Craig Stott is excellent. I would state that he is a definite asset the Finch. His knowledge and customer care is excellent. Finch as always provided my wife and I with excellent service. Their honesty, courtesy and efficiency is excellent. We would have no hestitiation in recommending Finch Buick to anyone. Ernie Comerford London, A very Satisfied Customer. More

Our sales representative Mark Klein was very knowledgeable about product line and the competition. He showed great diligence and perseverance in matching our needs and budget to the product tha knowledgeable about product line and the competition. He showed great diligence and perseverance in matching our needs and budget to the product that was available. Mark was always available to discuss the situation and was always forthcoming with options. When it came time to deal with the pricing we were confident that Mark waged a successful battle and got us a fair price on our trade-in and the replacement used vehicle. The Finch dealership is a very modern facility that believes that the best route to a successful business in through good customer relations. More

I recently purchased a 2008 Pontiac G6 GT convertible from Finch Chevrolet. The sales rep, Mark Klein, was outstanding in his professionalism & courtesy. Not being sure what type of vehicle I wante from Finch Chevrolet. The sales rep, Mark Klein, was outstanding in his professionalism & courtesy. Not being sure what type of vehicle I wanted, Mark spent time assisting me in my choice and explaining features, etc. Because of the very competitive price I received, I was also able to purchase the extended warranty, etc. As well, the 'purchase perks' were excellent. My 'out the door' final price was clearly explained before I signed the deal. Finch Chevrolet handled all paper work, including contacting my insurance company - all I had to do was pick up the car. Follow-up with the service dept has been timely & efficient. Never did I feel pressured or doubt the veracity of the staff. Mark is always available to answer any of my questions and even take my car thru their car wash. I would highly recommend Mark Klein and Finch Chevrolet. More

I have dealt with this dealership for many years, purchasing new vehicles and having those vehicles serviced here as well. I have always been impressed with the people who work here. They have contin purchasing new vehicles and having those vehicles serviced here as well. I have always been impressed with the people who work here. They have continually gone the extra mile for me. A month ago I entered the dealership knowing what type of vehicle that I wanted to purchase. We arrived at a fair selling price and they gave me good value for my trade-in. Paul Rodriques was the lead salesman, and was assisted by Trevor and Jodi, when he became occupied with other business. Paul was very knowledgeable and I would recommend him to others seeking a new vehicle. More

Purchased a new Buick Enclave but didn't have colour needed on the lot. Craig located correct vehicle and had it next business day. Craig was an excellent help through the entire process and made the needed on the lot. Craig located correct vehicle and had it next business day. Craig was an excellent help through the entire process and made the whole vehicle purchase a pleasant experience.. Thanks Craig!!! We have dealt with Craig before on several vehicle purchases so returning to Finch Cadillac Buick to deal with Craig was an easy choice. More

I would buy from Finch (Craig Stott) again. They were honest and true, they even went out of there way to ship in the car with the options we wanted. before the sale ended. Lastly Craig even helped with honest and true, they even went out of there way to ship in the car with the options we wanted. before the sale ended. Lastly Craig even helped with making my payments easier on our finances. More

The number one reason for our purchase was Craig and the Tim Polley and now Lisa in service .Our last purchase was in 2000 and it has been serviced by finch since new..We purchased a new 2011 Equinox and we Tim Polley and now Lisa in service .Our last purchase was in 2000 and it has been serviced by finch since new..We purchased a new 2011 Equinox and we kept the 2000 grand prix. We plan to continue to have Finch Chevrolet our number one place to go for service and purchases in the future.. Our son also purchased his 2011 Equinox and got the same great deal.. KEPT UP THE GOOD SERVICE Craig,Tin,Lisa... More