Erin Park Lexus

False promises, never go for service, customer service is ba In nutshell, I don’t like the sales, don’t like the customer service, don’t like the repair service and communication is so poor which is the key of p In nutshell, I don’t like the sales, don’t like the customer service, don’t like the repair service and communication is so poor which is the key of present business. don't buy anything from there More

Amazing Service with lots of knowledge Alan was extremely helpful with his knowledge and with great customer service. He was able to answer all my questions and concerns on my new Lexus IS Alan was extremely helpful with his knowledge and with great customer service. He was able to answer all my questions and concerns on my new Lexus IS 350. Very happy with my new car! 😆 More

Blown Away I have been to Lexus Downtown and have had a nightmare of an experience and was about to walk away from Lexus when I was referred to Alan Zhang by a f I have been to Lexus Downtown and have had a nightmare of an experience and was about to walk away from Lexus when I was referred to Alan Zhang by a friend. The experience was night and day. He was extremely helpful, patient, prompt, thorough, genuine, and trustworthy. I travel an extra 30 minutes for his service and I don't mind it at all because he's worth it. I am a person with high standards and expectations. Alan exceeded them all. He went out of his way on numerous occasions to get me what I wanted. I am forever loyal. More

Exceptional service, exceeded my expectations! My Issue: My 2014 Lexus IS350 has had a weird battery discharge issue since I first owned it -the car would not start periodically and will need to b My Issue: My 2014 Lexus IS350 has had a weird battery discharge issue since I first owned it -the car would not start periodically and will need to be boosted. I brought it multiple times to another dealership and was given the runaround (explanation: my battery was fine, I don't drive my car enough). Upon referral by a ClubLexus forum member, I decided to check out Erin Park Lexus as their service team has great attention to detail. I took a day off and drove 45 minutes to the dealership. I must say this visit was definitely worth the time and drive. Scott Bertrand was my advisor - he blew me away: he was courteous, considerate, knowledgeable and kept me updated during my visit. Thank you to Scott Bertrand and his wonderful team in performing a thorough investigation and going above and beyond to attempt to solve my problem on the spot. I was blown away by the experience and will be returning to this dealership for service and my next Lexus in the future. More

Amazing service experience. I took my recently purchased 2002 IS300 in for an Alignment special (my other car is a 2015 Nissan Leaf). I was somewhat apprehensive at first as the I took my recently purchased 2002 IS300 in for an Alignment special (my other car is a 2015 Nissan Leaf). I was somewhat apprehensive at first as the price of the service and the amount of service provided was an amazing value from a dealer. I was expecting a major upsell on additional work (as this was an older vehicle). But on the contrary I was treated with the great Lexus service experience (which I was not expecting with an old car). Scott took the time to explain what was done with the vehicle and what the technician found from the inspection. I was not upsold on anything I was told exactly what I will need moving forward (which I was very surprised and amazement). For an older vehicle many may want to save and go with an independent shop to save and used aftermarket parts. But with the level of professionalism and service, it wouldn’t make sense not to take my car back to Erin Park Lexus. As it’s always better to install OEM Lexus parts in the car if you want to keep it for a long time. More

Best car shopping experience! I have had a fantastic experience purchasing my first Lexus IS300 fSport with Alan. He is always a pleasure to speak with, friendly and very knowledge I have had a fantastic experience purchasing my first Lexus IS300 fSport with Alan. He is always a pleasure to speak with, friendly and very knowledge about the car. He goes above and beyond by explaining even the smallest details of how the car is built to show the full value of the car. Not at all pushy and always available to address my questions/concerns. I've shopped at other dealerships but the reason why i chose to purchase my car from Alan Zhang from Erin Park Lexus is because of his friendly nature. It was truly like talking to a long time friend and did not feel like he was "selling" me the product. In fact, he was the first to text me to see how things were going with my car three weeks after i bought my car. Way to demonstrate great service Alan! I would absolutely recommend Alan to all my friends and family! Five stars all the way :) :) :) More