Eastside Dodge Chrysler Jeep Ram FIAT

Very disappointed in the service shop I made an appointment online for my 48000km warranty maintenance and a synthetic oil change and to replace a rear tail light bulb. I dropped my vehicl I made an appointment online for my 48000km warranty maintenance and a synthetic oil change and to replace a rear tail light bulb. I dropped my vehicle off the night before, wrote clear instructions (especially the oil change "I would like a full synthetic oil change like I've had every time I've had my vehicle serviced"). I was surprised when they called me before noon saying my vehicle was done. The man on the phone (can't remember his name) said the oil change was done so I could come get my vehicle. I asked about the warranty maintenance and the tail light and he told me multiple times "if it needed to be done they would've done it." This is the first new vehicle that I've had so I wasn't sure how the warranty maintenance worked so it sounded good to me. When I picked my vehicle up they didn't do a synthetic oil change -they did conventional (I drive a lot and that is important to me) and my tail light was still burnt out (I didn't notice this till I left the dealer). The guy who gave me my keys also told me that the warranty maintenance only needs to be done if I notice a problem. I was confused by this because how am I supposed to know if something needs to be replaced? I'm not a mechanic. That is their job, is it not? My brother is a journeyman mechanic at a Nissan dealership and when I told him about it he said that is wrong and they should've inspected everything and now if something goes wrong it might not be covered under warranty because I technically haven't followed the "scheduled warranty maintenance". I called to complain and talk to the service manager to fully understand what happened but he did not answer and never returned my call. I am very disappointed. More

Service I was very satisfied with Justin. He was friendly and helpful everyone at the dealership was friendly and helpful I would for sure recommend them to I was very satisfied with Justin. He was friendly and helpful everyone at the dealership was friendly and helpful I would for sure recommend them to friends and relatives. More

2nd New Vehicle Purchase Another great sales experience with Derek Pheasey! Helpful, knowledgeable, and with you until you drive away happy. Derek and Shawn Scott did a wonder Another great sales experience with Derek Pheasey! Helpful, knowledgeable, and with you until you drive away happy. Derek and Shawn Scott did a wonderful job keeping us within our tight budget, and spent quite a bit of time finding us the best deal they could! It was a bit of a long process, but at the end of the day we left with a xxxx good looking truck! This is our second vehicle purchased through Derek, and we wouldn't hesitate to return for the next. More

Thank you a million Mohammed Thank you so much for answering all of my questions honestly, and making that five-hour process not as painful as it otherwise could have bee Mohammed Thank you so much for answering all of my questions honestly, and making that five-hour process not as painful as it otherwise could have been. I'm happy with the car I purchased, and I'm not freaking out about the purchase price. That's a pretty ideal situation when it comes to buying a new car, and it's all thanks to you. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to Eastside Auto Sales, and telling them to ask for Mohammed. Thanks again. More

excellent service It was a great experience for us specially we are not familiar with cars and how to choose. Mohammad was a great help right from the start till the en It was a great experience for us specially we are not familiar with cars and how to choose. Mohammad was a great help right from the start till the end of our lexperience,thanks alot... More

Danny McNab Credit Manager is rude and a jerk I called to get some info on my warranty for a new Dodge Ram truck I bought in Oct 2012. It will be expiring soon and I wanted to get some info as I h I called to get some info on my warranty for a new Dodge Ram truck I bought in Oct 2012. It will be expiring soon and I wanted to get some info as I had purchased an extended warranty when I bought the truck. He started trying to sell me some extra warranty and talking about what great deals they had right now. I told him politely, please don't try to sell me anything extra, I just want to know what I have left from my original purchase. He told me I was rude and hung up the phone. This dealership has fallen down badly. They were at one time a decent outfit but I wouldn't buy anything from them. More

Marlon Great salesman not pushy at all he was very helpful in every way. If I had to choose a number between 1-10 I would definitely give him a 10. I would r Great salesman not pushy at all he was very helpful in every way. If I had to choose a number between 1-10 I would definitely give him a 10. I would recommend all my family and friends to to to East dodge and ask for him. Thanks kevin cossette More

satisfied Customer! As one of those considered new car buyers, this dealership not only met but exceeded our expectation. We appreciate how they made efforts to even go b As one of those considered new car buyers, this dealership not only met but exceeded our expectation. We appreciate how they made efforts to even go beyond extra mile to be able to make us go home happy with the car that we want within the reasonable terms. Would gladly recommend this dealership. More

Fabulous I enjoyed the no hassle from Pranjee Bhat. He was very accomdating when we were looking at the vehicle. The honesty from Eastside Dodge was excellent. I enjoyed the no hassle from Pranjee Bhat. He was very accomdating when we were looking at the vehicle. The honesty from Eastside Dodge was excellent. More