Eastside Dodge Chrysler Jeep Ram FIAT

Excellent customer service Justin Queiroga was extremely helpful in making my purchase enjoyable and stress free. Justin answered all of my questions and if he didn't know the a Justin Queiroga was extremely helpful in making my purchase enjoyable and stress free. Justin answered all of my questions and if he didn't know the answer right away it didn't take him long to get back to me. I would definitely recommend purchasing a vehicle from him and Eastside Dodge. Dean Oancia helped with my finance and did an outstanding job. Thanks to all of the staff for a great experience. More

FIAT for JEEP This was my second new vehicle purchase from Eastside. Both experiences were uncommon, I think, in the vehicle sales world, as all of the people at th This was my second new vehicle purchase from Eastside. Both experiences were uncommon, I think, in the vehicle sales world, as all of the people at the dealership really seemed to care about my best interests, and not in making the sale. This time, I thought I was looking for something to tow a camping trailer and Jake took the time to understand what I really was looking for, and yes, did upsell me a bit, but the Jeep I did eventually get is the one that most perfectly fit all my needs (and a few wants, too). For me, the one-on-one relationships that all the staff at Eastside, from Sales, Service, Parts, the kind gentleman who guides customer's cars in to the service bay lanes, the front desk ladies with welcoming smiles, and the ladies at the service desk who happily and professionally give me the transit tokens when my vehicle needed servicing. Each of these good people show real caring about providing what I need and what I want, in the best way possible. It somehow feels more like a small community than a big dealership. More

Good experience Great choice, nice people very friendly. They take the time to explain everything. That's the second car I buy in this dealership and probably not the Great choice, nice people very friendly. They take the time to explain everything. That's the second car I buy in this dealership and probably not the last. More

Very good experience Overall I am satisfied with our purchase. mohammad and Alan were great and very informative. Will return in the future! Both employees made sure we we Overall I am satisfied with our purchase. mohammad and Alan were great and very informative. Will return in the future! Both employees made sure we were happy and understood all aspects of our purchase. More

Very accomadating and have fun Give us good deal, good service, with compliment explain everything except the warranties with privacy, they are friendly, always with smile and con Give us good deal, good service, with compliment explain everything except the warranties with privacy, they are friendly, always with smile and convincing good surrounding and clean More

very pleasurable had a very pleasurable experience for my first time buying a vehicle at a dealership!!! the service was first rate and they will have my business ever had a very pleasurable experience for my first time buying a vehicle at a dealership!!! the service was first rate and they will have my business everytime i need a new vehicle!!! More

Sales was great - Support was awful We were picking up our 2016 Ram Limited on a Saturday. We waited about 45 minutes and only received attention when I loudly said to my wife that I gue We were picking up our 2016 Ram Limited on a Saturday. We waited about 45 minutes and only received attention when I loudly said to my wife that I guess they don't want my $30,000. Instant service. We wanted to order accessories and have them installed. The rep behind the desk lied to us about not carrying something that was on the website. We caught on to the lie as not only was the product on their website, there were two right behind him. He eventually refused to take our order and told us to come back on Monday to see Mike. We supplied a personal cheque as we were told by Dean the finance guy we could because he trusted us. The finance guy that was helping out came outside to publicly advise us that we had brought a personal cheque when it should be certified or a bank draft. When I replied that Dean had authorized this, he expressed disbelief. I asked if Dean would right this down? He looked at the folder he held and said oh, you must have good credit. I told him they better not know as we have paid cash for our last two trucks. We got our new truck, the detailing was not done. We arranged for the accessories to be installed and the detailing completed. The sales guy said that it would take about 3 hours and that he would arrange the shuttle. On arrival Mike, gave me an unbelieving look when I explained the time frame we had been given. There was no shuttle arranged. No one from parts provided me a completion time frame. That was left to the shuttle driver, who was a very nice gentleman. During this experience, nothing has been done as per the information that we have been given nor as agreed except the price and pickup date/time. I don't feel the love from the dealership at this time. I find the fact that the staff not only make me aware of how they can't do something because of someone else's issue, but they also seem to try to make their problem into my problem. A customer should never know a business' or department's challenges. In future, I will be looking for a dealership which lives up to it's employees commitments, by putting their customer's needs before their own. Parts guy might be upset but he needs to know that he should focus on the needs of the business that employs him. That business needs me to be a happy returning customer, especially in the current economy. He also needs that to make sure that he remains employed! Rant off, A very disappointed customer who is looking for better. More

Awesome experience in buying my 4th vehicle Omar and Creg were so helpful!! They went above and beyond to get me into my new 75th Anniversay Jeep Compass. I have bought all my new vehicles throu Omar and Creg were so helpful!! They went above and beyond to get me into my new 75th Anniversay Jeep Compass. I have bought all my new vehicles through Eastside and have never been disappointed!! I will continue to buy my Jeeps from them. More

A Great Experience Thanks to Justin and the crew at Eastside. Great job more than helpful, addressed all my concerns about my purchase. Justin went above and beyond to m Thanks to Justin and the crew at Eastside. Great job more than helpful, addressed all my concerns about my purchase. Justin went above and beyond to make sure I was happy with my purchase and his follow up after the purchase has been great as well. Keep up the good work! More

Smooth transaction The sales experience at Eastside Dodge was excellent. It was a very busy day but Omar went out of his way to help us get the truck we wanted at a grea The sales experience at Eastside Dodge was excellent. It was a very busy day but Omar went out of his way to help us get the truck we wanted at a great price. Once we decided which truck we wanted, I couldn't believe that my husband was driving it home the same night. Thanks for the positive experience Omar and Eastside Dodge. More