Eastside Dodge Chrysler Jeep Ram FIAT

Rewarding Marlon was excellent answering all our questions. Process was quick and efficient. Excellent customer service! Allan in finance was also quick and ef Marlon was excellent answering all our questions. Process was quick and efficient. Excellent customer service! Allan in finance was also quick and efficient! A very welcoming staff! More

Thank you Shawn Scott After an issue with the coverage from my aftermarket warranty through First Canadian Protection Plan and looking at a $4000.00 bill I was a bit concer After an issue with the coverage from my aftermarket warranty through First Canadian Protection Plan and looking at a $4000.00 bill I was a bit concerned to say the least. I must say that I am extremely happy I brought the issue to the attention of Shawn Scott. He is very professional and courteous and went out of his way to get the issue rectified in a timely manner. He was also kind enough to supply me with a vehicle while mine was down, for that I am very grateful. More

Miscommunication I thought that I was receiving the 0% interest for 84 months. This is what was being advertised on Dodge Ram trucks. I thought that is what was discus I thought that I was receiving the 0% interest for 84 months. This is what was being advertised on Dodge Ram trucks. I thought that is what was discussed with the sales person. I didn't pay close enough attention to what I signed in the contract as I was focussed on the monthly payments which I could afford. Turned out I signed for 96 months at 1.9%. MY FAULT for not reading the contract close enough. Just wish the change in the interest rate could have been pointed out. Derek did reach out to say he was sorry for any miscommunication and that he was using the information passed on to him. I do like the new vehicle. More

Fantastic customer service! After owning a Durango for the last 5 years, It felt like it was time to upgrade. We browsed a couple of dealerships before making our way to Eastside After owning a Durango for the last 5 years, It felt like it was time to upgrade. We browsed a couple of dealerships before making our way to Eastside. Alvin greeted us after a few minutes in the showroom and instantly gave a very personable feeeling. He went out of his way to make sure we had the deal we wanted and made countless trips back and forth to make it happen. Alvin was with us every step of the way and made the entire process simple and easy. More

Distrust and Failure to disclose I obtained my first Dodge grand caravan SXT during an event about 4 years ago. They didn't disclose the rebates that I was supposed to get, and when I obtained my first Dodge grand caravan SXT during an event about 4 years ago. They didn't disclose the rebates that I was supposed to get, and when I said "YES" to all points on the insurance (including loss of job" (because i working in the oil and gas industry); they ignored my request, played me like a fool and still got me to sign off without having the required "check box" - ticked off! So i was refused my insurance for my payments when i was laid off in 2015. When I took in the van to a new Dodge dealer because I needed to down-grade and modify my financing, it was come to light that East Side Dodge KEPT my all rebates. These people are dodgy, liars and thief's! Good thing that the finance guy that fooled me over the paper work is no longer there - because i'd tag him!. More

Worst Repair Done on My Car I recently got my car done at the body shop as I was involved in a collision. Only to find out my parts where ordered wrong and when I picked up my ca I recently got my car done at the body shop as I was involved in a collision. Only to find out my parts where ordered wrong and when I picked up my car my car still didn't operate properly as my ambient sensor didn't work. As I didn't trust Eastside Dodge no longer I took it to my service department only to find out the work that was supposed to be completed had missing bolts, pans, and my ambient sensor wasn't even connected. Now taking to a trusted body shop as I wasn't able to before. So sad that an apparent trusted name does that kind of work. More