Eagle Ridge Chevrolet Buick GMC

Excellent What a great service that was provided it was a wonderful experience. I would recommend this dealer to anyone that was interested in purchasing a new What a great service that was provided it was a wonderful experience. I would recommend this dealer to anyone that was interested in purchasing a new vehicle. More

Professional and Courteous I got a ride over to the mall while I waited for my car to be serviced. Great shuttle service no more than a five min. wait. Had my car serviced and s I got a ride over to the mall while I waited for my car to be serviced. Great shuttle service no more than a five min. wait. Had my car serviced and snow tires mount and put on my car in a reasonable amount of time. Over all I was happy with the service. More

Service visit . They provided quick efficient and excellent service. The service agent Graham explained the work that was performed on my vehicle and He asked if I . They provided quick efficient and excellent service. The service agent Graham explained the work that was performed on my vehicle and He asked if I needed a ride anywhere while they serviced my car. I am very pleased and feel valued as a customer and that’s why I keep coming back! More

Warranty and service Recall and service completed in timely manner. I was kept in the loop. Issues were resolved. Brad the service adviser was very professional. I trust Recall and service completed in timely manner. I was kept in the loop. Issues were resolved. Brad the service adviser was very professional. I trust Eagle Ridge GM work. More

Efficient and quick Had my truck towed on a Sunday to this dealership, left my keys w reception and gave them my details. Next before noon I got a call outlining what was Had my truck towed on a Sunday to this dealership, left my keys w reception and gave them my details. Next before noon I got a call outlining what was wrong, how much it cost and how long it would take. My car was ready and fixed by 3pm on the Monday. Was very thankful More

Superb! Excellent service and accommodating staff! Customer satisfaction GUARANTEED! Thumbs up! It was an awesome experience doing business with them. Looking Excellent service and accommodating staff! Customer satisfaction GUARANTEED! Thumbs up! It was an awesome experience doing business with them. Looking forward to my next visit. More

Yukon warranty work Visited Eagle Ridge GM to have one of our dash speakers replaced and had a great experience. We had our child in a car seat when we dropped the truck Visited Eagle Ridge GM to have one of our dash speakers replaced and had a great experience. We had our child in a car seat when we dropped the truck off so they arranged a rental vehicle of equivalent size for our ease. All around great customer service. Glad we purchased our new Yukon from Eagle Ridge More

Thank you! Graham was really helpful! Everyone there was really nice and I didn’t feel out of place. They were honest and went above and beyond to help me out Graham was really helpful! Everyone there was really nice and I didn’t feel out of place. They were honest and went above and beyond to help me out Thank you~! More

Horrible Customer Service We are from Terrace and were looking for a dodge caravan and wanted to do a trade in with our truck. Because it’s 15 hours away, I wanted to be absolu We are from Terrace and were looking for a dodge caravan and wanted to do a trade in with our truck. Because it’s 15 hours away, I wanted to be absolutely sure that we could afford it before I decided to drive down. I disclosed everything I knew was wrong with the truck and was told a set amount as the worst case scenario. So getting assured that they would make it work for us, I drove down with the assurance I’d come away with the van we had chosen. Halfway into my drive, I get a call from the manager Bryan saying they can’t guarantee anything until they see the truck. At this point I’m already halfway there so I have no choice but to keep going. When I do arrive I’m then told that the truck is worth $5,000 less than the amount I was assured would be the worst case scenario. Obviously I can’t afford this, and tell them that I was assured of a set price especially after I drove 15 hours to purchase it. They basically say “too bad and we didn’t make any assurances.” At this point I’m very upset because I came down with the assurance that I’d be able to afford the worst case scenario and left with nothing because of their bottom line. It was honestly the most gut wrenching and upsetting situation I’ve ever experienced at a dealership. More

We had a Good experience Our salesman bent over backwards to give us information and keep us informed about our new vehicle and make us feel like we got a fair deal on a trade Our salesman bent over backwards to give us information and keep us informed about our new vehicle and make us feel like we got a fair deal on a trade in. After the sale he spent time going over all the features of our new car. We would go back should we ever need a new vehicle. . More