Durham Kia

Top notch service! I brought my Soul in for her 4th service requirement, yes the big pricey one! Britney was my service specialist. She went over my account and realized I brought my Soul in for her 4th service requirement, yes the big pricey one! Britney was my service specialist. She went over my account and realized there were items that we didn’t need to do so those items were discounted. What I love is, she took the time no not only do this, but explain why. She could have just rung it all in. I asked how long the service appointment would take as I had another appointment immediately afterwards. She said about an hour and 45 minutes. When it was approaching THAT time, I asked for an update. She checked and said the technicians are taking more time removing the buildup from my brakes. It was more than what was expected. She called for a service pickup and drop-off ride for my next appointment. Made it to my appointment without issue! There’s more to this story...when I returned for my pickup she told me one of my tires had a nail in it and the tire was repairable. “Didn’t you get my call?” I did hear my phone ring but I was chatting with Colin (driver) on our way back. she gave me the full detailed explanation of what services were provided. The 2 very important ones being the tire repair and the through cleaning of my brakes. Here’s where my story gets interesting! It was a rainy day and I was driving back home. A BMW SUV decided to take a blind left turn, which almost caused a collision between us. The 2 important elements that worked when needed were...THE BRAKES & TIRES! Yes, I’ll give credit to my swift reaction as well, but it wouldn’t have done much if my tires and brakes weren’t serviced so well. As always I HEART Durham Kia...the entire team, Oswane, Jesse, Britney, Kevin...number one dealership in my eyes! More

Service I brought my car in for regular service. Staff took the time to call me to provide an update and let me know what additional service is required. Th I brought my car in for regular service. Staff took the time to call me to provide an update and let me know what additional service is required. They summarized and quoted me on that service so that I can book when available. Overall a positive experience. More

See below Service rep took the time to check records and found things that were going to be done had occurred on previous service..Saved me money! Service rep took the time to check records and found things that were going to be done had occurred on previous service..Saved me money! More

honest friendly fast service!!! Essa came across as a honest person relatable and knowledgeable. Personable friendly mannerism was comforting! Making the deal happen in a timely wa Essa came across as a honest person relatable and knowledgeable. Personable friendly mannerism was comforting! Making the deal happen in a timely way was appreciated. Thanks Al More

Service is always fast and friendly! I work two jobs but when I call for a service appointment they are always happy to help work around that to get me in for service! Always greeted with I work two jobs but when I call for a service appointment they are always happy to help work around that to get me in for service! Always greeted with a smile ! Love Durham Kia! More

Oswane is always a pleasure to see!,, The only complaint I have is the news on TV is irritating especially when we hear music from the other part of buildings! Sometimes people need a litt The only complaint I have is the news on TV is irritating especially when we hear music from the other part of buildings! Sometimes people need a little peace! More

Personable,courteous,fantastic customer service. Very satisfied. Was addressed personally by name and fully explained the process and expected time for job to be done. Oh and appointment time was met Very satisfied. Was addressed personally by name and fully explained the process and expected time for job to be done. Oh and appointment time was met... More

Oil change service Had Kia do an oil change on our car. We bought a used Toyota Camry from Durham Kia and I will only take it to them to service because of the fantstic Had Kia do an oil change on our car. We bought a used Toyota Camry from Durham Kia and I will only take it to them to service because of the fantstic service I have always received at this location. More

Excellent service - as always As much as I hate having to have a car service, I enjoy every viit to Durham Kia. The staff is always accommodating and genuinely do as much as possi As much as I hate having to have a car service, I enjoy every viit to Durham Kia. The staff is always accommodating and genuinely do as much as possible to help you. The service is fast and done well More

regular oil change etc Very attentive service adviser, he was extremely helpful and courteous, He explained in detail all of my service options, and he was very profession Very attentive service adviser, he was extremely helpful and courteous, He explained in detail all of my service options, and he was very professional in his efforts. He handled all of my questions, and my car was serviced in a timely manner. More