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Don Wheaton Chevrolet GMC Buick Cadillac Ltd.

Edmonton, AB

4.6
982 Reviews
The heartbeat of Edmonton and Western Canada's largest General Motors Distributor, selling vehicles by Chevrolet, Buick, GMC, Cadillac and Corvette. Don Wheaton has been servicing Edmonton, Leduc, Sherwood Park, St. Albert, Spruce Grove, and Northern Alberta with pride since 1963. We would be proud to take care of all your new vehicle, pre-owned vehicle, financing, vehicle service, and auto parts needs in the Edmonton area.
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10727 - 82 Avenue NW

Edmonton, AB

T6E 2B1

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Showing 982 reviews

April 07, 2015

Just keeps getting worse I purchased my new 2015 escalade from this dealership for over $100,000 approx. 6 months ago. the sales process was tolerable, but certainly not what More

by Erin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shelby
Apr 22, 2015 -

Don Wheaton Chevrolet GMC Buick Cadillac Ltd. responded

Hi Erin, On behalf of our store, I am very sorry that you have found our service experience disappointing. I understand that at check in, you told our staff that we had quoted approximately $400 for the replacement of a windshield on a 2015 Cadillac Escalade. We indicated that were immediately concerned, as that price typically doesn't reflect the cost of a windshield in a luxury ($100,000) vehicle. We immediately contacted our supplier, Crystal Glass, and through their help and our own participation, we managed to reduce the actual retail cost to you to approximately $600. We had the quote within 15 minutes of your Cadillac being dropped off, and several attempts were made to contact you at that time and messages were left that were not returned. It is our policy to not arbitrarily do with repairs without full customer consent. Expensive surprises only create resentment and ill will. I also understand that you did contact the selling salesman at a later time, but would still not respond to our service representative. We responded as effectively as possible to a situation that we didn't create. We created no expense for you as the customer, tried to engage in an informative dialogue, and tried to present a cost as close to your demands as possible. It is possible to replace windshields in vehicles for $400 or less, but not in vehicles as technically advanced as a 2015 Cadillac Escalade. Regards, Dave Mussell, General Manager

April 04, 2015

Lovin my 2015 ATS!!! Great car. Fantastic people. Troy Sorge, Dileep Menon and Jason Mann made the purchase experience the best yet. And that includes Ford, Chev, Maz More

by jrussell007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
April 01, 2015

I receommend you get your next vehicle here! I purchase a 2015 GMC Acadia and I am very happy! I had the pleasure of dealing with Troy in the past and as per the norm he was excellent to work wi More

by yourmortgagegirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
March 30, 2015

Top Shelf Dealership I purchased my 2015 Cadillac Escalade from Don Wheaton. Brandi was very professional in her dealings with me which made my purchase seamless. I was ve More

by bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
March 17, 2015

New Tahoe We purchased a 2015 Tahoe. We went into the dealership with a few different options in mind. Pete was extremely helpful and efficient at getting us al More

by Ali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Peter Jewer
March 15, 2015

Great Dealership I purchased a 2014 Escalade from Don Wheaton. The service I receive from Bobby and Troy was exemplary, and would definitely recommend them to anyone More

by Ambroz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
March 11, 2015

EXCELLENT SERVICE I purchased a 2015 GMC from Brandie she handled everything very professionally made it very convenient from the approval process to the delivery of my More

by Nikky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
March 10, 2015

Great Buying Experience Was looking for a replacement for my old Escalade and Dileep helped me look at a Yukon but was great when I noticed a new Escalade to try out and made More

by Tammy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Len Crotty
March 08, 2015

The Female Perspective Since starting my relationship with Don Wheaton last year, as a woman I had some pre-conceived ideas about how I might be treated, the usual stereotyp More

by CaddyLover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Yvonne Wispinski, Geoff Fraser
March 08, 2015

Wonderful This was the best vehicle purchase experience I have ever had. Nick and Nick Jr were very helpful with the process and I would recommend them to anyo More

by Glen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dave Mussell, Nik Jr.
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