Don Wheaton Chevrolet GMC Buick Cadillac Ltd.

Keyless entry programming Went to Wolfe Cadillac on Saturday to see if I could get a couple of new fobs programmed and was told they only had apprentice mechanics in on the wee Went to Wolfe Cadillac on Saturday to see if I could get a couple of new fobs programmed and was told they only had apprentice mechanics in on the weekend, I asked how much it would be to have this done and was told $85.00, I then made my way to Wheaton's were I spoke to a service advisor and was told they couldn't help me that day but I could bring it in during the week. I asked how much it would be and was told 0.5 hour which is what Wolfe told me so i made an appointment for Monday. When I arrived I spoke to John McAvoy and right away he was telling me it would take an hour around $150. I told John I was in on Saturday and was told 0.5. This morning before going to Wheaton's I grabbed a new ignition key so I'd have an extra when I mentioned this to John his first words were we'll have to charge you more for this if you want to have it programmed my reply was I'd do it myself as (I thought it was like my Chevy and Pontiacs where you just cycled the good key then immediately cycled the new key) which it wasn't. They got my car into the shop and a tech finnaly started to work on it and next thing John is calling me to say the reciever in the car was not accepting signals and asked me if i wanted them to spend more time to find the problem but it would cost me more, I said go ahead as I wanted to know if I needed to pull a new receiver out of a parts dealer in the US cause all the Canadian suppliers were saying discontinued no longer available for sale, I found a new one online. In the end the Tech # 413 disconnected the receiver and reconnected it and it started working again so he was able to program my 2 fobs so I left feeling good about the car but bad as I feel I was mislead on pricing. If John really knew his product he would have informed me there was no self programming on my Caddy. I'm sure my car is not the first to need a receiver reset which should be part of the fob programming procedure, I watched the Tech from the moment my car was brought into the shop and he finally started working on it which was about 20 minutes total yet I was charged 0.8 so $ 122 labor, 19.52 Misc for a total of $ 148.60 . When John let me know it was done I asked if they had programmed my extra key and he replied no you said you'd do it yourself, again I didn't realize self programming was not an option so when I got home I tried setting up my key but failed, my point being the Tech already had the scan tool hooked up to the car but I would have to pay even more for a 2 minute job so now I'll have to make another trip and pay more to have an extra key for this car. Maybe if we were charged quoted rates a lot of people wouldn't have such a negative feeling about using dealership service departments. There is no customer development or retention at this dealership all it's about is we'll have to charge you more, so sad. Once they have your car your a hostage not impressive at all every little thing is we'll have to charge you more. You can probably get just as good of service at much better pricing elsewhere. Should have gone Wolfe for the real Caddy experience. Don't feel good about Wheaton's at all. More

New car experience The salesman i dealt with was cassidy he was very helpful all the way from the beginning inquiries to the end of the sale. Even after he walked me th The salesman i dealt with was cassidy he was very helpful all the way from the beginning inquiries to the end of the sale. Even after he walked me through all the options on the vehicle sat through the onstar set up so very thorough my experience was very satisfactory More

Great experience 👍 The dealership has a great atmosphere and all of the staff is very friendly and helpful. I noticed the sales team was helping and supporting each othe The dealership has a great atmosphere and all of the staff is very friendly and helpful. I noticed the sales team was helping and supporting each other with their clients. I had a few things to get done to get back home the same day. Stephen picked me up at the airport took me out for breakfast and then directly to Jason to get all the paperwork in order. I didn’t wait around for anything, they were on point. Great experience overall👍 More

Excellent experiance Very knowledgeable and helpful staff. Helped find the best car for my needs. Overall a very satisfactory experience. Would recommend the dealership to Very knowledgeable and helpful staff. Helped find the best car for my needs. Overall a very satisfactory experience. Would recommend the dealership to anyone looking to by a GM vehicle. More

Professional Very Happy to announce that I am now the proud owner of a 2018 Chevrolet Spark..... this was not possible if not for Husan Tahir. Tim Florek is a wiza Very Happy to announce that I am now the proud owner of a 2018 Chevrolet Spark..... this was not possible if not for Husan Tahir. Tim Florek is a wizard on his computer, in no time and a little conversation the papers were printed and ready for my signature. Thanks More

Exceptional service Husan Tahir helped me straighten out passed issues with my other vehicle and was able to get me my dream car (2019 Camaro). Also wish to acknowledge t Husan Tahir helped me straighten out passed issues with my other vehicle and was able to get me my dream car (2019 Camaro). Also wish to acknowledge the great help of Jason Mann for the financing application approval. Very pleasant and courteous to deal with. More

Excellent experience 👍 From finance to sales my experience with the crew at Don Wheaton was excellent. Working with salesman Husan Tahir was very easy to work with. And, the From finance to sales my experience with the crew at Don Wheaton was excellent. Working with salesman Husan Tahir was very easy to work with. And, the finance department was very helpful with finding a good rate. Kudos to Nik Jr, Troy Sorge, Tim Florek and the best ever salesman I ever had Husan Tahir. More

Great service,great oroduct Husan was our salesman and he was fantastic,he was friendly and listened to our needs. We had a great experience and look forward to driving our new Husan was our salesman and he was fantastic,he was friendly and listened to our needs. We had a great experience and look forward to driving our new truck. More

Great customer service experience We just purchased a new Cadillac and the entire Team we dealt with was honest, friendly and very professional. We recommend the Don Wheaton experience We just purchased a new Cadillac and the entire Team we dealt with was honest, friendly and very professional. We recommend the Don Wheaton experience to all. Randy G More