I really wish I had a better experience with this dealership even after the first bad experience, I continued to come back to give them another chance but it seems this place is just bad luck for me.
First incident, I had new brakes put on my car last summer from THIS dealership. Just four days after that service, I was driving with my mom, husband, and cousin in the car when the wheels made a loud sound and we pulled over. The WHOLE brake had fallen out!! We were on a highway and were very lucky this happened as we were taking the off ramp. It was a holiday so no dealerships were open and I was in Barrie. We needed to tow the car all the way and we left it in their parking lot as this was the problem they caused. The tow truck driver said the brake caliper mounting bolts came out, the caliper fell off and got caught between the brake rotor and the wheel. This snapped the rotor and tore the brake free. Needless to say all of us were lucky to be alive.
I sent an e-mail to the service manager and general manager about this horrific experience. They looked it over and fixed everything up without charging me and assured me they would look after my car closely.
Even after this experience, I thought I would give them another chance and hope they would treat me and my car better after this.
Unfortunately I realized this is not the case.
On Sunday, I took my car in to drop off for a oil change and tire change on Monday morning. On Monday, Martin called me to tell me that they could not find the wheel locks for my all season tires. I have never touched the bolts which are always located in my glove compartment. I pretty much have never touched them since I got the car, people who change my tires can locate them there and always put them back. Now I assume that they clearly went missing the last service I had with them in November to put on my winter tires. It went back and forth between me saying I never moved them and the service manager saying the foreman had put it back last time. They asked to keep my car one more night to look it through clearly and I allowed it. Today is Tuesday. I received one message at 3:49PM telling me that they still couldn't find it. At this point I am just wanting to get my car back. I asked if they could call me so we could resolve this issue, even if I have to buy new wheel locks then fine.
No answer through text and I called to leave multiple voice mails to Martin. Now my car is staying A SECOND night without my permission, and nobody had updated me on what was done to my car today. This is absolutely ridiculous and I have never had such issues with a dealership before.
I guess I will be going do a different place to get my service done.