Crown Nissan

Thank you to the great team at crown Nissan! I went in to service my Nissan and asked Ron to speak with a sales specialist. With gentle persuasion Aoun fit my needs with a used 2018 Nissan versa. From star service my Nissan and asked Ron to speak with a sales specialist. With gentle persuasion Aoun fit my needs with a used 2018 Nissan versa. From start to finish Aoun's professional approach was impressive! I am grateful to continue my experience of owning a Nissan for over 25 years. Thank you Aoun and your team! More

Hi! I went today for the oil, lube change on my Nissan Hi! I went today for the oil, lube change on my Nissan Rogue. As usual, RON at the front from the service centre, was an amazing greeting! He made th Hi! I went today for the oil, lube change on my Nissan Rogue. As usual, RON at the front from the service centre, was an amazing greeting! He made the service quick, and took care of other stuff I asked for! Always friendly and polite! Great job RON, kudos to you buddy! Very satisfied with the costumer service! 👏🏼👏🏼 Keep the great work up! More

I was impressed with the product knowledge of Brian Wang. He knew everything about the Atima. He was very courteous and not too pushy. He was very nice to deal with. He knew everything about the Atima. He was very courteous and not too pushy. He was very nice to deal with. More

Nissan Rogue with Jordan, Jamey and Warren My girlfriend and I came in to look at getting a new vehicle as our van had become too costly to fix. We decided to visit Crown Nissan and we were imm My girlfriend and I came in to look at getting a new vehicle as our van had become too costly to fix. We decided to visit Crown Nissan and we were immediately impressed. Very clean dealership, everyone was incredibly professional and there was even a place for our son to play. The customer service however was the pinnacle of our experience. The sales manager Jordan and our salesman Warren explained the pros and cons of buying new and used and gave us the necessary information we needed to make an informed decision. Absolutely no pressure at all and we found a vehicle we loved with a deal we couldn't imagine we would get. If you're looking for an enjoyable care-free car buying experience, come see these guys! You will not be disappointed! More

Negative Star - Terrible experience w/service department. Terrible experience with the service department. Negative Star Experience. My company SUV was towed to the service department on Dec 16, 2016. Terrible experience with the service department. Negative Star Experience. My company SUV was towed to the service department on Dec 16, 2016. On the Dec 16 afternoon I received a call from the advisor said the car in the shop and someone will look into it. Waiting for the whole day didn't get any reply. I called in to check the status by the end of day. Can't get a hold of my advisor. The other service staff can't help me at all have to wait for my advisor to come back on Monday. My advisor call me on Monday morning and quote me the price on the repair. As per the phone conversation I need a written quote to get approval from my boss before the repair. He promise to send it to me asap. Waiting for half of the day nothing came in to my email. I called the service department multiple times and left voice mails. No reply from my advisor at all. All I need is a written quote to give it to my boss for approval and get the repair going. I called in and spoke with a guy at the service desk. He can't help me at all you have to wait for your advisor. Really don't understand why can't just pull up the record and get me a quote. I have to wait for another day. As another day go. Finally I get the quote from my advisor on Tuesday morning. But I found out there is overcharge on the labour. Charge $297 to install the block heater cord and other $297 on the block heater unit. To plug in the block heater cord is less than 5 sec when you are servicing the block heater. Why charge me another $297 on labour that's a TOTALLY RIP OFF ! I need to talk to him to clear thing up. I send him multiple emails and I call in at least 8 - 9 times. Same thing happen no one even care to reply a call at all. I called around 15 to 20 min before closing. Not even one service staff pick up the phone call. I can't wait any longer I really need my car back. Wednesday morning my friend have to drop me off in person to finalize the quote and get it going. When I am at the service desk and try to find out why I left multiple emails and voice mails but no one ever reply to me at all? He said he didn't get the voice mails and the emails. He got some kind of family emergency and need to leave early. I totally understand that family emergency thing happen. Family will be first priority but there is more than one guy working in the service department. Why you can't just ask your co-work to follow up or help you out a bit. I really don't know what kind of customer service is that. No one can help you expect your advisor. Only one advisor can help the client. I have to chase around my advisor to get a correct quote and get my car fix. Spoke with the service manager Russ about the situation and express my experience and my frustration. His response is my advisor is waiting for my response. WOW that just totally push me to the edge. I really just want to tow my car to another shop for the service. But I really need to get the company car going. I told him that I left over 10+ voice mail for the pass few days and multiple emails. No reply at all. I even show him the emails on my cell phone. He said he didn't get email either and no voicemail. That's just a BIG JOKE ! He said maybe got block or went to the junk mail. He will check with the check IT department regards the answering machine and the email why didn't go through properly. Finally on Thursday morning the car is fix up. I ask my advisor to arrange the shuttle bus service to pick me up back to the shop. Waiting for the shuttle for over an hour. No call and no show at all. I have to ask my friend again to drop me off to the shop. This is a terrible experience never have to deal something like this before. If I know I have to deal so many troubles I will tow my car somewhere else instead of the Crown Nissan car dealership. All the parts are in stock should be able to in and out within a day, 2 days max. Without a car close to a week due to chasing around and waiting for reply. That's not fun especially in the winter months. Hopefully someone really look into the issue. I don't want some other customer have to deal with the same thing that I just went through. More

New Rouge We recently stopped by to look at a new Rouge to compare it to our Rav4. Reuel was very helpful and we didn't feel pressured at any time. After a test We recently stopped by to look at a new Rouge to compare it to our Rav4. Reuel was very helpful and we didn't feel pressured at any time. After a test drive it was obvious the ride was better and the seats were more comfortable. Before the Rav4 we purchased a Nissan Altima from Crown. We were always treated very well so it was natural to see them first. Crown made us very good deal so we traded up to the Rouge. Very happy with the purchase. Reuel made sure we were familiar with how everything worked on our new Rouge. More