Crestview Chrysler Dodge Jeep | Page 212

Fast, quality service. Hands down this was the quickest oil change I have ever experienced. No leaving the vehicle with the dealer for the entire day like some places. The Hands down this was the quickest oil change I have ever experienced. No leaving the vehicle with the dealer for the entire day like some places. The staff were polite and friendly- very professional. More

This time was an oil change They did the oil change along with checking all the fluid levels,tire pressure. Changed the filters and cleaned the windows. I easing and out in unde They did the oil change along with checking all the fluid levels,tire pressure. Changed the filters and cleaned the windows. I easing and out in under 30 minutes More

Oil Change Service was excellent, staff was polite. Once my vehicle was in it didn't take long, and they were clear with what they did and what needed to be done Service was excellent, staff was polite. Once my vehicle was in it didn't take long, and they were clear with what they did and what needed to be done. More

gongshow, long wait, oil all over, lost cap, disappointed Not happy at all. I usually would change my own oil but I bought my journey brand new from crestveiw and have the lifetime engine warranty. In order t Not happy at all. I usually would change my own oil but I bought my journey brand new from crestveiw and have the lifetime engine warranty. In order to maintain the warranty I need continue getting the vehicle serviced through the dealership. #1 I was in line, with my daughter in the back seat with two cars in front of me getting serviced. I was waiting for about 40 minutes in line until a tech came to say sorry for the wait but we have a new guy and I'll be next right away (as I could already see that). I know they have a lobby to wait at but I didn't want to get out as I had my daughter with. If it was going to be a lengthy wait they should have told me or even offer refreshments like great canadian oil change does. #2 sorry i cant remember names but there were 4 diff guys that was on my vehicle, 2 different guys asked me for the milage during the visit. No one had asked me to start up the vehicle for the oil to circulate and didn't do the oil check... thought this was a standard practice for any oil change facility. The young guy closed my hood and took off to the vehicle behind me and the lead hand guy if I could say that (seen him their the last 1.5 years maybe) said to me everything is all done and I could come pay.. I told him they never asked me to do a start up and check the oil.. so he asked me to pop the hood and he did all that for me but meanwhile he's wiping all over under my hood, looking around under my hood... #3 I got out of my vehicle to see what the problem was, he lost my access cap to the oil filter I believe it is and there was oil all over the top plastic cover and the inner fender. I was really annoyed at this point what I was seeing and especially waiting for an hour for a simple oil change. I got looking at my vehicle.... #4 there were black oily finger prints all over my vehicle, on the door handles, the door pillar, both fenders and on the hood, windshield wipers front and back. Bunch of grease xxxxxxx I tell ya. He started wiping the fender with a paper towel. I told him to stop and want the service manager. Gord fixed me up and said the oil change was on the house and he cleaned the body with the proper cleaning supplies. I am ripped right off with this whole ordeal, and I don't really care I got a free oil change but I will not be going back to crestveiw for a simple oil change. This was the worst experience ever. Also I heard 3 times during the visit from two different people that "we have a new guy"... stop the blame game and train your guys properly then. More

Prompt courtious service. Very thorough The drive through service bay is very convenient and prompt. They did a thorough inspection and gave me piece of mind that my vehicle was in good sha The drive through service bay is very convenient and prompt. They did a thorough inspection and gave me piece of mind that my vehicle was in good shape. More

Brought van in for service This was the first time I owned a dodge and had to come into this dealership. The drop-off experience seemed efficient enough having you drive in and This was the first time I owned a dodge and had to come into this dealership. The drop-off experience seemed efficient enough having you drive in and go to a service desk as is the fashion at many new dealerships these days. That part was fast, and the service desk was nice and quick, but the problem I ran into was the shuttles. The drivers seemed very nice, and there were 2 vans waiting out front, but I waited nearly a half hour from when they opened to when the first shuttle was going to leave, I just ended up calling a taxi as I had somewhere I had to be. The problem was to keep the line of vehicles moving quickly the two shuttle drivers kept getting keys and moving vehicles out. I understand the line needs to move fast to process the morning rush, but there should be other staff responsible for doing this and the shuttle drivers should drive the shuttle, same as any other dealership I have been to. There was a group of about 8 of us standing around waiting and waiting, I will not plan to rely on their shuttle if I bring my vehicle back, but will likely give the other dodge dealership in town a try first. More

Easy in - Easy out Dropped my RAM Truck off for service & two factory recalls. Work was completed as promised and on time. Very happy with the service I received. Dropped my RAM Truck off for service & two factory recalls. Work was completed as promised and on time. Very happy with the service I received. More

Purchased an Jeep SRT - Worst customer service Terrible customer service. Don't ever order a car from this dealership to be shipped anywhere. They sold us a NEW Jeep SRT, shipped to Calgary, with n Terrible customer service. Don't ever order a car from this dealership to be shipped anywhere. They sold us a NEW Jeep SRT, shipped to Calgary, with no paperwork so we could not register the jeep until they sent the forms (a week later), no owners manual in the jeep, had rock chips (specially asked about rock chips and scratches and was told no), and the jeep was not cleaned (had dirt and candy wrappers inside the car, we had to pay to get it detailed). Talked to one of the owners (the Knight father), said he was going to take care of it and make it right, we have not heard back form him (we have left many messages). We have an outstanding balance, which we had an agreement with the sales manager to pay a discounted amount once we receive the owners manual and touch up paint, we have not received anything for over 6 months and now they are saying they will not ship without payment and are not going to give us the discount originally agreed upon. DO NOT EVER BUY FROM this Dealership. We have bought new cars from Mercedes, BMW, Ford, GMC, Honda and Audi and have had cars shipped in from the US, this is the worst experience we have ever had. Very untrustworthy sales team and owners. More

Oil change Harry and his crew were fantastic. All was explained on issues with work truck and all was repaired as Harry said with would be excellent service Harry and his crew were fantastic. All was explained on issues with work truck and all was repaired as Harry said with would be excellent service More

Service Desk and Service Manager very helpful and caring. Service Manager was most helpful when he took vehicle for a drive.help and explained to me what was happening and eased my fears/concerns. He was easy Service Manager was most helpful when he took vehicle for a drive.help and explained to me what was happening and eased my fears/concerns. He was easy to talk to and addressed my concerns to my satisfaction. More