City Ford

We had a wonderful experience at the dealership, with the management, our salesperson, Raf and the financial department. They took such good care of us and made buying a new to us vehicle painless and pleasa management, our salesperson, Raf and the financial department. They took such good care of us and made buying a new to us vehicle painless and pleasant. We honestly have never had such a good time buying a car, our kids were happy in the dealership and we will make every effort to send our friends and family there when they need new cars. Truly they went above and beyond to help us and keep us on budget. More

Had to give 1 star because I couldn't post at 0 stars. ...I tried to contact them multiple times regarding a warranty fix to my car and not once did I receive a call back with answers to my questions. They ...I tried to contact them multiple times regarding a warranty fix to my car and not once did I receive a call back with answers to my questions. They would not book me in for diagnosis of the problem after I explained the situation. Each time I called, they took down the same information and said they would call back and never did. They also said that if I were to take my vehicle to them, that I would need to pay restocking fees for parts that should be included in the warranty work. Overall, really disappointed that I now have to drive to another city to get the required work completed on my car. Will never go to them or recommend them due to the lack of customer service and how they think that they can just push you off for warranty work while you are driving a vehicle that is now considered 'dangerous and not roadworthy' until the fix is completed. More

Raf is great! ! He and the city ford team got me into my new pony puller when others couldn’t. My husband has dealt with raf and he goes above and beyond your typic ! He and the city ford team got me into my new pony puller when others couldn’t. My husband has dealt with raf and he goes above and beyond your typical salesman. Highly recommend him and his team. More

Mo was very nice to work with. Got me just what I want for a car. I tell people to go to him. Got me just what I want for a car. I tell people to go to him. More

Moe Denny one of the best salesman I've ever had takes excellent care everytime we come ,very friendly and honest!! excellent care everytime we come ,very friendly and honest!! More

Excellent customer service from Mo Denny. Great interaction with management, finance, really everyone. This is the third car I have purchased from city ford. Exceptional Customer service e Great interaction with management, finance, really everyone. This is the third car I have purchased from city ford. Exceptional Customer service especially from Mo. More

Mo denny was very helpuful. Me and all my family members always go to see him. The price is always right and the sevice. Me and all my family members always go to see him. The price is always right and the sevice. More

CITY FORD OF EDMONTON- WASTES YOUR TIME AND FAILS TO COMMUNICATE HOW THEY ARE GOING TO SPEND YOUR MONEY. My experience with City Ford has been nothing but frustrating. I took our Ford in on Friday Ju COMMUNICATE HOW THEY ARE GOING TO SPEND YOUR MONEY. My experience with City Ford has been nothing but frustrating. I took our Ford in on Friday July 22nd, I had to leave work early for my 1pm appointment. I called ahead at 1215 and spoke to the service department where I was told I could come in early as they were slow and the job to replace the valve would take 1-1.5 hrs. After waiting for 45 minutes (while I assumed the car was being serviced) my keys were handed back to me and I was told that they lost the part that was ordered from the States, they would have to reorder another one and I was sent home. a few hours later Michelle from the Service Department called and said they had located the part (the one that was MISSING hours earlier) and I could come back next week, I re arranged my schedule with work and my trip out of the country so that I could take the car back to City Ford on Wednesday July 27th. I brought the car in at 6:48am Again, this should have been a quick job and after 1.5 hours I asked and was told the mechanic was just now under the hood, almost 3 hours later I was once again told they couldn’t take the car to be tested because the water pump needed to be replaced. Not a happy customer, I was told by Eric the mechanic in front of several other employees that the job would take 6 hrs and I would have the car back by end of day. Again I had to re arrange my work schedule and take time off to make it back to City Ford at 545. Not once during that entire day was anything communicated to me, they went ahead and replaced a belt with no communication, they charged for 9 hours of labor for the pump although I was told 6 and not one single person mentioned that they charge a minimum 9 hours. If there are minimum charges those should be properly communicated. You do not keep someone’s car and make decisions without finding out consent. Timing belt was replaced, there for I was charged for additional labor hours and parts. I am thoroughly not impressed. I was told I should be glad that they fixed the car in the time that they did. My bill was over $3000. It is entirely unheard of to replace parts in car without speaking to the owner. There was absolutely zero communication, no one provided an apology, and no one seemed to care. I would never purchase a vehicle nor have mine serviced here. More

Great sales Tim, thanks for doing business with you again. Always a pleasure working with you. again. Always a pleasure working with you. More

The guys here were absolutely amazing. Raf and his manager Ameen really took care of me and my vehicle which I love. They sorted out all the things I wanted to be sorted before I took the Raf and his manager Ameen really took care of me and my vehicle which I love. They sorted out all the things I wanted to be sorted before I took the vehicle home and they got me an affordable rate as a student and a first time buyer. I am very happy with their service and I 100000% recommend them and this dealership to anyone! More