Carter GM

Real People—Real Service This was my first visit to Carter after many many years at another dealership. Best service ever. How do you make a customer happy. First listen to th This was my first visit to Carter after many many years at another dealership. Best service ever. How do you make a customer happy. First listen to the problem then fix it. Steve was a breath of fresh air. I feel bad I could only give them 5 stars. More

Service On time appointment and work was performed Fast, the customer service rep was friendly and courteous, I will be taking my vechile back for service i On time appointment and work was performed Fast, the customer service rep was friendly and courteous, I will be taking my vechile back for service in the future Ans or as required More

Excellent Service When I called to make an appointment to rotate tires and change oil I was told it would take about an hour (North Van said 4 hours) I arrived at the When I called to make an appointment to rotate tires and change oil I was told it would take about an hour (North Van said 4 hours) I arrived at the dealership a half hour early and Lorenda (Service Consultant) looked after my request and assured me that they would do their best to be done in the hour. As it turned out and by the time I had spent a few minutes in the Cafeteria she came to tell me that the car was ready. All within the hour. I was treated very well and will be coming back to get my service work done at this dealership. More

I've being a customer for almost 20 Years. What I can say about the service dept is they are the reason I keep buying cars from Carter. Larry Wong the service manager goes out of his way to pro What I can say about the service dept is they are the reason I keep buying cars from Carter. Larry Wong the service manager goes out of his way to provide the most excellent customer service probably in all of Vancouver. Larry's front desk people along with the mechanics know their stuff and provide the knowledge and expertise to get the job done right. More

Responsive Service Took my truck in for servicing and was waiting for a while as 2 service reps were really busy with 2 customers that had big issues. The service manag Took my truck in for servicing and was waiting for a while as 2 service reps were really busy with 2 customers that had big issues. The service manager came over and called me into his office to get me going - very good service! Also had an issue with my rear camera not detaching so he called in a service technician to come out and take a look with me. He resolved the problem with me - more great service as then they didn't have to waste time later on. I was very pleased with my experience. More

these guys are crooks i brought my vehicle there because i could not program a key, the memory was full. It needed to be erased so i could program more keys. It is a quick i brought my vehicle there because i could not program a key, the memory was full. It needed to be erased so i could program more keys. It is a quick and easy process but They charged me $157.00 for this simple procedure. They said it was an involved and long process but I am a Bus Tech and I knew there were lying. I watched the Tech do the job and it took him 15 minutes, yet they charged me 1.5 hours labour. When I asked why i was being charged that much the woman said it took over an hour, When I said I saw exactly how long it took him to do the job the woman gave me a smug look and said thats what we charge. These people are liars and crooks, I will never go there again More

Service by Steve; My service man Mike Chen has retired and now I am working with Steve. In this man you have a long time dedicated individual and his quick attention to My service man Mike Chen has retired and now I am working with Steve. In this man you have a long time dedicated individual and his quick attention to detail is impressive. I hope you will convey my satisfaction with his dedication and please do note this on his personnel file on my behalf. He represents the very highest in personal service and fine attention to what is best for the company and the satisfaction of customers. Thank you Steve. More

over 15 years of fantastic service service you can trust !!! Steve Stavos Treated people I sent as vips.. !! Never a problem with questions and advice. . Parts, tires looking at new m service you can trust !!! Steve Stavos Treated people I sent as vips.. !! Never a problem with questions and advice. . Parts, tires looking at new models. I bought 2 cars from Tony Ho . Because of his calm no pressure sales. His knowledge and help with all the details . When I buy again , he will be the one I call.. Why go anywhere else. More

Great Service Department I have been going to Carter GM for over 9 years now and its been my pleasure dealling with Steve Angelis at the service counter. Its not hard to see w I have been going to Carter GM for over 9 years now and its been my pleasure dealling with Steve Angelis at the service counter. Its not hard to see why he is Carters' top service representative month over month, I'm sure management appreciates and recognizes his talents as he has the unique ablity to make the customer experience as pleasurable as possible while representing the dealership. More

LACROSSE 1ST SCHEDULED SERVICE Carter GM has a very, nice cafe at dealership....however I was told my car would be ready in 2 hrs.....but it was ready in 3 hrs. Anyway hanging aro Carter GM has a very, nice cafe at dealership....however I was told my car would be ready in 2 hrs.....but it was ready in 3 hrs. Anyway hanging around the dealership was pleasant. More