Carter GM

Servicing vehicle Dealt with Leon for servicing my vehicle, he was very attentive, professional and friendly, and did even more than I expected, Great Job, Thanks man. Dealt with Leon for servicing my vehicle, he was very attentive, professional and friendly, and did even more than I expected, Great Job, Thanks man. More

Exemplary service I took my car to Carter Cadillac for ICBC repair work . They went over and above their duty . Mr Archibald the service repre sentaive was excellent as I took my car to Carter Cadillac for ICBC repair work . They went over and above their duty . Mr Archibald the service repre sentaive was excellent as were the mechanics . my car is now better than when I bought it . The manager jason was very nice to deal with . i am using this dealership from now on . More

Poor workmanship- retailer should be fired! This review is particularly with delivery of a "brand new" Chevy Volt. I got there on Sunday noon and sealed the deal with the sales rep. The vehicle This review is particularly with delivery of a "brand new" Chevy Volt. I got there on Sunday noon and sealed the deal with the sales rep. The vehicle will be prepared (wash, clean, polish, etc) for pick up the next day after work. It's a brand new 2018 Volt. Though I got it January 2019. So I got there after work and showed me the car. This is my 5th car to buy brand new so I know what to look at or what to inspect. I noticed there are a lot of swirls and scratches (some are deep) caused by their detailer washing brush. I mentioned that to the sales rep and he assured me that it will be polished by a expert detailer to remove those defects while we're doing all the paper works. It was already dark when we finished and I was told that the car has been polished and scratch free. I trusted him since its already dark and I didn't have enough light to verify it so I drove the car back home. The next day, I was about to drive it to work and I noticed scratches some are deep and long, lots of swirls as well. I was so disappointed. Also, I opened the hood and the hatchback door and there are mud accumulations. The whole surface of the car is rough (contaminants accumulation due to being stock in the lot for sometime) that means no polishing has been done on it at all! I notified the sales rep and sent him some photos of it. He asked me to bring it back and have it polished again. I declined! I just lost my trust to them. To me, I've given them second chance already. Going in there is just a waste of time. Not to mention, it's brand new ands its got 71km in it. I asked him if this is a demo and I was told no. I thought it was, use to drive test for their potential buyers. The main reason I don't recommend this dealership is the way they deliver the car. It's a brand new, supposed to be delivered brand new. To be fair Zaheed, the sales rep, is a nice guy. It’s just the detailer failed everything. Go somewhere else! No work quality. Full of lies. More

horrible workmanship and service Recently I brought my new vehicle to Carter GM for repair. The repair on the truck took almost 2 weeks. After getting my truck back I was disgusted to Recently I brought my new vehicle to Carter GM for repair. The repair on the truck took almost 2 weeks. After getting my truck back I was disgusted to see what they had done. Not only was it very amateur repair but workers also carelessly made several scratches along the side of the cab of truck. I immediately went back to Carter GM and talked to the manager (Steve). He saw the damage and poor quality work and made me an appointment ten days later to remove the scratches and redo the poor workmanship. After I got my vehicle back the second time I saw that Carter GM didn’t repair the scratches, but instead tried to hide the damage with a coat of wax (very sneaky!). I called Carter GM General Manager because I found the shop manager Steve lacked work ethic and had no concept of workmanship. The general manager referred me to another Carter GM manager. The second manager told me he would get the job done right. It has now been 2 weeks and 3 managers and I haven’t heard from anyone at Carter (not surprising). After talking to several people about my experience with Carter, I have heard similar complaints and nightmare experiences…..some even worse. I sure wish I had known this before I took my truck there!!! More

Incompetent detailer Praveen I recently bought a new car and I noticed 2 small chips on it, so I took it into carter gm to get it fixed but the detailer Praveen was incompetent an I recently bought a new car and I noticed 2 small chips on it, so I took it into carter gm to get it fixed but the detailer Praveen was incompetent and did a terrible job on my vehicle and he didn’t care one bit, I’m so upset with the outcome. More

Real People—Real Service This was my first visit to Carter after many many years at another dealership. Best service ever. How do you make a customer happy. First listen to th This was my first visit to Carter after many many years at another dealership. Best service ever. How do you make a customer happy. First listen to the problem then fix it. Steve was a breath of fresh air. I feel bad I could only give them 5 stars. More

Service On time appointment and work was performed Fast, the customer service rep was friendly and courteous, I will be taking my vechile back for service i On time appointment and work was performed Fast, the customer service rep was friendly and courteous, I will be taking my vechile back for service in the future Ans or as required More

Excellent Service When I called to make an appointment to rotate tires and change oil I was told it would take about an hour (North Van said 4 hours) I arrived at the When I called to make an appointment to rotate tires and change oil I was told it would take about an hour (North Van said 4 hours) I arrived at the dealership a half hour early and Lorenda (Service Consultant) looked after my request and assured me that they would do their best to be done in the hour. As it turned out and by the time I had spent a few minutes in the Cafeteria she came to tell me that the car was ready. All within the hour. I was treated very well and will be coming back to get my service work done at this dealership. More

I've being a customer for almost 20 Years. What I can say about the service dept is they are the reason I keep buying cars from Carter. Larry Wong the service manager goes out of his way to pro What I can say about the service dept is they are the reason I keep buying cars from Carter. Larry Wong the service manager goes out of his way to provide the most excellent customer service probably in all of Vancouver. Larry's front desk people along with the mechanics know their stuff and provide the knowledge and expertise to get the job done right. More

Responsive Service Took my truck in for servicing and was waiting for a while as 2 service reps were really busy with 2 customers that had big issues. The service manag Took my truck in for servicing and was waiting for a while as 2 service reps were really busy with 2 customers that had big issues. The service manager came over and called me into his office to get me going - very good service! Also had an issue with my rear camera not detaching so he called in a service technician to come out and take a look with me. He resolved the problem with me - more great service as then they didn't have to waste time later on. I was very pleased with my experience. More