Capital Ford Lincoln Inc.

Thanks to Mike M, Capital Ford Service, for resolving the minor issue with our Ford Edge. Mike communicated well and was very courteous throughout the process. minor issue with our Ford Edge. Mike communicated well and was very courteous throughout the process. More

Having just gone through a disappointing experience of incompetence at another dealership it was refreshing to find Capital Ford Lincoln to be friendly and honest. I spoke to Darcey, Service Advisor about incompetence at another dealership it was refreshing to find Capital Ford Lincoln to be friendly and honest. I spoke to Darcey, Service Advisor about a coolant leak in my F150, I was quite clear about what I believed to be the cause. The service tech’s obviously listened to Darcey, the proper repair was done with an additional recommendation re brakes and a couple of smaller items I was already aware of. There was no contrived list of unnecessary repairs, the inspection list was exactly as I expected- just the honest facts. I will be moving my future service needs to Capital Ford Lincoln, and will be contacting the Sales team in the near future regarding a trade. Thank you all. More

Taylor is a very professional, polite and knowledgeable salesman. In a day and age where in person, kind, caring and helpful customer service seems to be dying, he's a breath of fresh air. He is someon salesman. In a day and age where in person, kind, caring and helpful customer service seems to be dying, he's a breath of fresh air. He is someone who will go above and beyond for anyone and everyone. If you need someone who listens and will keep you informed, 12/10 I highly recommend going to see Taylor at Capital Ford Lincoln. More

the star goes to Nikki the person who handles the phone for keeping us posted on progress. The service department is an absolute joke. I swear they damage every vehicle that goes through there. This is the for keeping us posted on progress. The service department is an absolute joke. I swear they damage every vehicle that goes through there. This is the second time in less than two years that they have had to repair the front camera of my Lincoln. And its the second time it comes back damaged. I asked Nikki to inspect the vehicle before returning it to us because they damaged it the first time. She assured us she inspected it and found NO damage. But upon inspecting it ourselves we found they did in fact damage the vehicle once again. I would highly recommend everyone to be extra cautious if they ever plan to use their service department for any type of repairs. You would be best to go elsewhere because their workmanship is the actual worst and the most you get back from them is an apology. Their apology means nothing obviously. More

Jeff the Manager of Service did it right by me. Very communicative and willing to help. My car was not able to get fixed there but another shop fix it and Jeff refunded me the bill and also waived Very communicative and willing to help. My car was not able to get fixed there but another shop fix it and Jeff refunded me the bill and also waived the fee at his shop. More

Absolutely useless service dept that does nothing for the customer but say, I don't know what to tell you. customer but say, I don't know what to tell you. More

Our experience at Capital has always been a great one. Dealing with Kristen and the team in Service is always pleasant and I know she will look after us! Dealing with Kristen and the team in Service is always pleasant and I know she will look after us! More