Capital Ford Lincoln Inc.

I started my search for a new vehicle at Capital Ford Lincoln because of the great customer service I had already received from Darcy Prokopetz and the other service staff. I walked in on Thursday eve Lincoln because of the great customer service I had already received from Darcy Prokopetz and the other service staff. I walked in on Thursday evening with a pretty vague description of what I was looking for (price, and must have air conditioning were pretty well the only two criteria I gave Brett Holloway!). By 2:00 pm Saturday I drove away with exactly what I was looking for. Brett was extremely personable and asked questions to find out what I really wanted. He focused his attention on me and made sure I knew what was going on every step of the way: from introducing me to Blayne Morrow (the Sales Manager) ahead of time so I would know who he was when he entered to process, to confirming that I had received all the necessary information from the "finance guy" (I'm sorry, I forget his name). Brett and all of the staff I ran into at Capital Ford Lincoln were very friendly and I felt like I was dealing with family. I am 100% satisfied with the both the service I received and the vehicle I purchased. I will definitely return for my next purchase and highly recommend Capital Ford Lincoln. THANK YOU!!! More

Very impressed! Fantastic service! Jarrod Ursu answered all of our questions and concerns, even played devils advocate when we decided on the Escape without looking at any other vehicles. Then gave us a gr all of our questions and concerns, even played devils advocate when we decided on the Escape without looking at any other vehicles. Then gave us a great deal without us having to ask for it. We went in to look around and walked out with a new Escape a couple of hours later. Martin Kaytor hadled the financing and got us a great rate through the bank we already deal with. And Jarrod hooked us up with Jonathan Phonexay for a 45 min tutorial on all the bells and whistles.We live out of town and Jonathan followed me home in the old vehicle so we wouldn't have to make a trip back for it. And even arranged for someone to come pick him up at our place. Capital Ford went above and beyond our service expectations! More

Dave was very good to deal with, would recommend him to friends. The 65 point check up did not catch the fact that the windshield washer hoses were disconnected. Had to return to dealership to be remedie friends. The 65 point check up did not catch the fact that the windshield washer hoses were disconnected. Had to return to dealership to be remedied. More

Irv and Adrien were a pleasure to work with and set me up with an awesome vehicle, thanks again for the great service and we will be seeing you in the near future. with an awesome vehicle, thanks again for the great service and we will be seeing you in the near future. More

Brett was extremely helpful , caring and patient he made sure we were satisfied and we would recommend him to anyone looking for a new vehicle. sure we were satisfied and we would recommend him to anyone looking for a new vehicle. More

Good experience and eventually got the vehicle I wanted. Cam was Friendly and very helpful member of staff. Thanks. Will be keeping in touch with cam for servicing etc. Cam was Friendly and very helpful member of staff. Thanks. Will be keeping in touch with cam for servicing etc. More

Other than the process and paperwork kind of being long, ( is expected ) the service was exceptional, I would and will always refer Capital. My last 2 experiences were great. ( is expected ) the service was exceptional, I would and will always refer Capital. My last 2 experiences were great. More

Very impressed at there ability to listen to what the customer wants in a vehicle and willingness to obtain your business. There was a fairly large selection of used inventory and sales person knew all customer wants in a vehicle and willingness to obtain your business. There was a fairly large selection of used inventory and sales person knew all the options and how they worked and every last detail about the Explorers. Always very friendly and always had an awesome reply to any questions or concerns-- Hats off to Phillip Neill. More

We just brought home our brand new 2014 Ford F-150 xlt 4x4! OMG I love it!! The service we received from our salesman was top notch~he explained everything and answered all of our questions. I think he we 4x4! OMG I love it!! The service we received from our salesman was top notch~he explained everything and answered all of our questions. I think he went above and beyond what is expected and didn't just treat us like another customer but took the time to treat us like he really appreciated us coming to see him!! He went thru all the details of the truck and showed us all we needed, took us over to get it registered and made sure we were totally satisfied before we left! The finance team was amazing!! I can't say enough of how pleased I was when we were approved and actually for the first time had all the details explained to us and he made sure we knew what was needed or not needed~~I think he went out of his way to get this deal done and made it very personal for him, which I think is just awesome!! I will definately recommend this dealership to anyone~and will be sending our salesman more clients!!! Thanks so much!! More

Scott was fantastic to deal with. We had been up there the week before we actually purchased the vehicle and he said he would call us the following week and touch base with us as to whether we'd be up aga the week before we actually purchased the vehicle and he said he would call us the following week and touch base with us as to whether we'd be up again (as we said we would). We did come up the next weekend, looked at some vehicles, and he helped us to decide on the one we eventually purchased. I think he made our overall experience pleasant and we would definitely come up there again. More