Capital Ford Lincoln Inc.

Excellent Service My experience purchasing a Ford Escape was excellent because of the service I received from Joe and Kevin, even if it was an overwhelming process. The My experience purchasing a Ford Escape was excellent because of the service I received from Joe and Kevin, even if it was an overwhelming process. The service I received was above and beyond, right from the start when they let me take the vehicle home for the night to test it out in my every day lifestyle. This gesture was much appreciated and helped win my business with Capital. Joe and Kevin were there throughout my long car buying decision and patiently waited as I went to test drive every vehicle at every other dealership in the city (or that's how it felt). They answered my questions whenever I needed and helped find the right vehicle with the features I wanted, but still made it fit in my budget. Any time I went to the dealership, even the first night meeting them, it felt like I was going to hang out with new friends rather than making a big decision regarding a large purchase. I would recommend Joe and Kevin to anyone looking to purchase a new vehicle in the future, and want to thank them for everything. More

Great Experience Start to Finish I went mainly to browse as I did not think I would be in a position to purchase. Turns out not only was I able to purchase a vehicle but it is the veh I went mainly to browse as I did not think I would be in a position to purchase. Turns out not only was I able to purchase a vehicle but it is the vehicle of my dreams. I finally understand how someone can love a car. All through the process I felt no pressure to buy and I felt good. I have had experiences with other dealers that left me feeling like I needed a shower to remove the slimy feeling; this was definitely NOT the case this time. All the staff were friendly and Jason was a pleasure to work with. More

Very friendly and professional! The three folks that I interacted with were all patient, friendly and not too pushy. The only issue I had was l the price. Initially, I was told that The three folks that I interacted with were all patient, friendly and not too pushy. The only issue I had was l the price. Initially, I was told that there could be no movement on the price whatsoever. I felt this showed poor negotiation as making concessions is part of the used car buying process. Aside from that A+ More

Captial Dealership Review First time buying a car and mirnal helped me find the car I wanted. The whole experience is smooth and laid back. He is really knows his stuff and I'm First time buying a car and mirnal helped me find the car I wanted. The whole experience is smooth and laid back. He is really knows his stuff and I'm glad that I bought the right car. More

Ford Edge I didn't give a full 5 star review because when I took my brand new vehicle in to have the pro package done, it was returned to me scratched and damag I didn't give a full 5 star review because when I took my brand new vehicle in to have the pro package done, it was returned to me scratched and damaged. I am assured this will be handled and taken care of but the inconvenience of having to deal with damage already is why I only gave a 4 star. My sales guy has been awesome throughout the whole experience and I would highly recommend him to anyone. More

Awesome Salesperson was wonderful and did his very best, over and above of what I expected. The dealership had a very good selection of used vehicles which i Salesperson was wonderful and did his very best, over and above of what I expected. The dealership had a very good selection of used vehicles which is important when making a significant purchase. More

F-250 Super Duty Les was great help with my new purchase of my F-250 Super Duty - I wanted a back sliding window and he found one in stock with his knowledge of trucks Les was great help with my new purchase of my F-250 Super Duty - I wanted a back sliding window and he found one in stock with his knowledge of trucks is very comforting. More

Awesome Service Traded my car for a bigger SUV. Everything went smoothly and awesome! Bob was a great help and awesome guy to deal with. Very pleased! Traded my car for a bigger SUV. Everything went smoothly and awesome! Bob was a great help and awesome guy to deal with. Very pleased! More

Good Sales team, and really good followup on issues found. Purchased a 2012 F-150 Crew-cab, Midnight Black, 21,000 km Our sales guy "PK", was very friendly and helpful, as well as his manager Philip looked i Purchased a 2012 F-150 Crew-cab, Midnight Black, 21,000 km Our sales guy "PK", was very friendly and helpful, as well as his manager Philip looked into some of the issues that were found in the vehicle right away. PK matched the right vehicle with the needs i was looking for. My only complaint, is when i want to buy a truck, i don't like driving around the lot for 15 - 20 minutes looking for the various similar year F-150 Crew Cab. IMO, all the similiar year/crew-cab or extended cab should be lined up in a row so the customer can easily compare the inventory and have the sales guys spend less time driving/finding and more time selling. Truck was in beautiful condition, and low mileage but rear shocks were blown out at time of purchase. I question how this would get missed when the vehicle was being certified to be sold on the lot. I would have hoped the vehicle should have been checked top down for any issues prior to sale. It's not like "blown shocks" are easily missed. I start to question, what else could be wrong with the vehicle I've purchased... More

Great customer service I think the thing i liked the most was that i was treated very well. i was not rushed to make my decision. Ankit patel did a great job. He was calm an I think the thing i liked the most was that i was treated very well. i was not rushed to make my decision. Ankit patel did a great job. He was calm and helpful in all means. I have been at other dealerships, they usally try you to push into a decision but at capital ford they made sure i made the right decision and get the best match for my preference. And i love my car. Thanks More