Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Canyon Creek Toyota
Calgary, AB
247 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
247 Reviews of Canyon Creek Toyota
December 06, 2017
Charging for things not actually being checked I took my 2011 Tundra in for its scheduled free oil change but was required this time to do a $175 vehicle inspection to keep up with the Toyota Maint I took my 2011 Tundra in for its scheduled free oil change but was required this time to do a $175 vehicle inspection to keep up with the Toyota Maintenance program for the free oil changes. Being very mechanically inclined I do some of my own maintenance as well. I sent my wife to take it in and they tell her all the driveline fluids need to be changed as well as cabin filter and a few other things, around $1000 worth of service lol. So my wife mentions all the driveline fluids have been changed and the service rep back pedals and says they recommend based on mileage and they can't check the fluids without draining them. I guess if the vehicle is tipped on its side or upside down the fluid would spill out of the FILL PLUGS....? And the week old cabin filter that's CHARCOAL IMPREGNATED must look dirty by design? How about lubing the prop shaft? I did leave a bit of extra grease from me greasing it on the zerks to see if you would still suggest it and you did. What about the customers who aren't mechanically inclined and have no clue what your upselling and if you even checked it? You know what you guys missed on my vehicle? It needs a minor wheel alignment and the belt is squeaking but those weren't suggested and I was expecting them. This is the third time, i almost didn't take the truck at purchase when your detailing department buffed the side and swirled the paint. Shame on you for representing such a great brand so poorly! More
by Kyle
Employees Worked With
Teresa Willerth
December 01, 2017
2016 Tacoma Recall Every time I go to Heninger Service Centre They always body washed my Toyota Tacoma. Twice I went at Canyon Creek Service Centre for Service, My Taco Every time I go to Heninger Service Centre They always body washed my Toyota Tacoma. Twice I went at Canyon Creek Service Centre for Service, My Tacoma was never washed or cleaned. I hope Canyon Creek do the same as Heninger. More
by JavineR
Employees Worked With
Samantha
November 28, 2017
Terrible dealership go elsewhere I bought this vehicle under the clause that my vehicle went through s thorough checklist to ensure it was in fine condition when I picked it up. There I bought this vehicle under the clause that my vehicle went through s thorough checklist to ensure it was in fine condition when I picked it up. There were many things that were overlooked as if the person completing the survey didn't even check on the vehicle. That really bothered me and no apology was made. I have to go there for services and the services are bare minimal and very inconsistent. The service was 100x's more consistent at my old Hyundai dealership. Don't waste your time here More
by Deener
Employees Worked With
I can't remember
November 27, 2017
2018 Camry SE Leased a new Camry. Very honesty people and made me feel very comfortable. Everything is easy and quick. They delivered the vehicle to my house. Leased a new Camry. Very honesty people and made me feel very comfortable. Everything is easy and quick. They delivered the vehicle to my house. More
by Young
Employees Worked With
Gary
November 21, 2017
The best dealership experience I have ever had Great customer service and just really nice people. We needed to get our son picked up from day care because he was sick. The dealership arranged for Great customer service and just really nice people. We needed to get our son picked up from day care because he was sick. The dealership arranged for a rental car ASAP and had us on our way. More
by Ashaw
Employees Worked With
Unsure
November 18, 2017
Excellent service for 9 years In 2008 we bought a new Sequoia and since, have had all service done through Canyon Creek Toyota. We have been impressed over and over by the thoroug In 2008 we bought a new Sequoia and since, have had all service done through Canyon Creek Toyota. We have been impressed over and over by the thorough, accomodating, efficient & caring staff. This week, we had a small item that needed service and Lawrence & team were top notch again. Our Sequoia has 311 000 km on it and it runs as good as ever. We enjoy driving our Sequoia and working with Canyon Creek has added to the quality of our experience with a Toyota vehicle. Thanks so much! More
by 311 000 km strong
Employees Worked With
Lawrence
November 17, 2017
Excellent Service Quick, easy, helpful and informative. Great service department, and always done on time. Prices aren’t the lowest but not over the top either. Shuttle Quick, easy, helpful and informative. Great service department, and always done on time. Prices aren’t the lowest but not over the top either. Shuttle service is also convenient. More
by Mylesmac
Employees Worked With
Samantha
November 14, 2017
BAD EXPERIENCE WITH PURCHASE OF NEW VEHICLE Despite being assured we would not be getting the showroom vehicle, which we noticed had scratches and chips, after we signed all the documents and ga Despite being assured we would not be getting the showroom vehicle, which we noticed had scratches and chips, after we signed all the documents and gave them the cheque we discovered it in fact was the showroom vehicle. It was not disclosed to us we were getting the showroom vehicle until we pointed out how we could prove that it was. We were told they would fix the chips and scratches and because we could not wait for another vehicle we were forced to accept the showroom vehicle and bring it in at a later date to have the work done. Also, they did not have the vehicle ready with the rear cargo mat and the stone guard on the front. More
by Baddealer
Employees Worked With
Maria
November 02, 2017
They offered to pick me up and then left me waiting. I had my 2017 RAV4 in for service yesterday and agreed to leave the car for the day. I was called at 4:30pm to say the vehicle was ready and I was ask I had my 2017 RAV4 in for service yesterday and agreed to leave the car for the day. I was called at 4:30pm to say the vehicle was ready and I was asked if I needed a ride and when I said yes I was told the driver would call when he was on his way. I waited and waited and finally called the dealership at 6:30pm to find out when I my ride would be coming. At that time I was told they were very busy but that they would get to me. Having heard nothing by 7:30pm I called again only to be told that everyone had gone home. The person I spoke to said that she would be putting a note on the manager's desk advising him of my situation and asking to call me the next morning at 7:30am. In keeping with my experience thus far I didn't receive a call, so at 8:00am I called again and was told all their drivers were out but that someone would eventually arrive. I did finally get a lift to pick up my car. I know that screw-ups happen but the measure of a good service organization is the recovery. If I had treated a customer this way I would have made sure that his subsequent experience was a good as possible, in this case no one in the service centre apologized for disrupting our day (my wife had to cancel an appointment because she couldn't make it on time), my vehicle was sitting out all night instead of sitting in my garage and so it was still covered with snow when I picked it up. I guess customer service is an afterthought in this centre........................ former Canyon Creek customer.... An addendum, not 10 minutes after I posted this review I received a call from the manager apologizing for the mix up, a bit late but at least he recognized the seriousness of their error...... More
by dave1111
Employees Worked With
Evan Fullerton
October 30, 2017
Service took too long!! They only had to put the winter tires on, which were already on rims and a recall. Had to wait for 6 hours although I had an appointment at 10 They only had to put the winter tires on, which were already on rims and a recall. Had to wait for 6 hours although I had an appointment at 10 More
by Janey29
Employees Worked With
Receptionist desk
