Canyon Creek Toyota

Canyon Creek is the classic example of a dishonest import franchise dealer that is only interested in making a profit. Do not expect them to honor a factory warranty on a OEM factory dealer installed part pu franchise dealer that is only interested in making a profit. Do not expect them to honor a factory warranty on a OEM factory dealer installed part purchased from them because you will receive nothing but double speak and platitudes, as I have recently experienced. I'm very unimpressed with Canyon Creek and especially their service department. Having taken my prized Toyota there since 1992, they will never see business from me ever again. And I would recommend other Toyota owners to do the same. Nobody from Canyon Creek has made any effort to contact me. Caveat Emptor. More

worst place if u want to book a vehicle reception don’t know or might play with u sending upper floor all the time. know or might play with u sending upper floor all the time. More

Tuesday, June 13/2023, I took my vehicle in for maintenance which included an oil change, transmission fluid replacement and tire rotation. I was delayed and wasn’t able to arrive until late mornin maintenance which included an oil change, transmission fluid replacement and tire rotation. I was delayed and wasn’t able to arrive until late morning and the service department was busy. I really didn’t anticipate it getting done by the end of the day, but was pleasantly surprised to call and find it ready to go and at a price lower than I was expecting. Thank you Lawrence. I find all the receptionists, service advisors and mechanics a pleasure to deal with. Thank you. More

I started using Canyon Creek Toyota due to it location. The staff have been professional and helpful until this last visit where the tires were installed on rims that I had purchased there. I noticed a shi The staff have been professional and helpful until this last visit where the tires were installed on rims that I had purchased there. I noticed a shimmy at higher speeds and took it back in. It was obvious the the tires had been balanced incorrectly and this was confirmed in the end by the technician. I was disappointed with how the Service Manager manipulated the narrative in order to not admit responsibility for their mistake. I have enough experience working on vehicles to know his explainations warranted further questions. The vague responses and half truths from the Service Manager to my questions were insulting and frustrating. In the end the Service Manager presented a garbled explanation without admitting their mistake and actually stated “we’re not going to charge you” for the fix as though I should be grateful. It cost me 5 hours of my time and 2 trips to Canyon Creek Toyota to have the issue resolved. The trust I had for Canyon Creek Toyota was compromised with this interaction and I would feel concerned for a person in a similar situation that has little or no mechanical experience with vehicles. More

Ask for Naveed Chouhdry - we have traded in and purchased 6 vehicles now thanks to Naveed's professional service- RAV4's and a Corolla. Naveed is a careful listener and translates that into action quickly so 6 vehicles now thanks to Naveed's professional service- RAV4's and a Corolla. Naveed is a careful listener and translates that into action quickly so you have the deal and vehicle with the options you want at the price you requested. He also always follow up immediately if you have questions or concerns. We just purchased 2 more vehicles this month and look forward to a save winter winter of driving thanks to Naveed. More

STAY FAR AWAY FROM CANYON CREEK TOYOTA they installed dangerously expired winter tires on my vehicle and wouldn’t reimburse me for new tires I had to purchase! Do not respond with a bogus reason why thi dangerously expired winter tires on my vehicle and wouldn’t reimburse me for new tires I had to purchase! Do not respond with a bogus reason why this was done, because it happened!!! More

This place use to be great. Maggie our sales person was absolutely amazing and knowledgeable. However the service department is a complete disaster. And once you buy, you are Maggie our sales person was absolutely amazing and knowledgeable. However the service department is a complete disaster. And once you buy, you are pretty much stuck using your “free” or “prepaid” service. The last 4 years have been painful in dealing with service. My most recent experience was no exception. In fact it was completely predictable. I booked an oil change 1 week in advance and booked a “wait” while the service was done. The person I booked with suggested I book 90 minutes prior to when I needed to vehicle back. I was ok with that as I was trying to maximize my driving/gas efficiency and needed to be in the area of the dealership for my next appointment. I arrived 10 minutes early, but was told they could not do the oil change in 90 minutes. It would take about 2 hours minimum. Hello? Why did I book this appointment I said to myself? So I left. Rebooked. Only because I have my “free” oil changes. Day of service and I’m told I will get vehicle back in timely manner. However first tells me that my oil changes have expired. Oops. No, they haven’t. But I need to spend over $100 for the inspection and tire rotation. Pardon? Here’s the crazy part. I have not even taken my winter tires off yet as they are finished and I figure until they are really worn down, I might as well drive them. So why would I rotate them??? Zero sense. Anyway, oil change is getting done. I will give up my “free” oil changes for the next year and go somewhere else. This is the last straw. In the past with service mishaps, I have complained to the service manager - who made ridiculous excuses and wasted my time doing the post survey. To which NO ONE follows up. We were looking forward to dealing with Maggie again when we replace this vehicle, but we just cannot. We will take our business somewhere else. And pray for better service. More

Holy incompetence Batman. I just wasted my entire day. I would go into detail but these idiots have already taken up enough of my time. I'll just say avoid this place unless y I just wasted my entire day. I would go into detail but these idiots have already taken up enough of my time. I'll just say avoid this place unless you like being pissed off. More

We purchased a vehicle march 2022 and can't say enough about how amazing Maggie and Josh were. A total pleasure to deal with and turned a devastating situation we encountered from a different dealership about how amazing Maggie and Josh were. A total pleasure to deal with and turned a devastating situation we encountered from a different dealership into a positive experience. These two went above and beyond to make sure we were taken care of in every possible way. I would highly recommend them if in the market for new or used wheels! More