Cam Clark Ford Richmond

Dealership review - regular service and factory recall Our vehicle was recently in for a service and recall work. The staff were polite and efficient, and the work was completed in less time than they had Our vehicle was recently in for a service and recall work. The staff were polite and efficient, and the work was completed in less time than they had scheduled. We have always found the counter staff very good. My complaint is not of the counter staff, but with the way Ford has dealt, overall, with the recall issue. We were sent a letter that the engine may burst into flame, and that we had to watch fluid levels and carry a fire extinguisher. In the letter it said that parts would not be available until mid October....months away, with the full summer ahead of us. As we had two vehicle trips planned, we complained at how long it was going to take to get the work done, and were told that a service manager would contact us. No-one contacted us. As a result, we had to cancel two summer trips through the mountains as I refused to go through hours with no cell coverage with a car whose engine might burst into flames. Not impressed. Why did it take so long, Ford, to get the parts? And why did no-one call us to try to work out a possible solution for our trips? This is incredibly poor service at the corporate level, in my estimation. More

Amazing service Showed up a day early (my mistake) for scheduled maintenance and a recall issue. I was informed that they were quite busy and that they might not be a Showed up a day early (my mistake) for scheduled maintenance and a recall issue. I was informed that they were quite busy and that they might not be able to get it in until the next day, but was offered a loaner and given the assurance that they would get my vehicle back to me ASAP. I was shocked to get a phone call later that afternoon to tell me that my car was ready. Not only were they able to get all the items done, but they washed and vacuumed my car as well. Great service! More

Very professional and reliable No issue too small, no solution too difficult. What you want in a reliable service department but rarely find anymore. The parts department goes the e No issue too small, no solution too difficult. What you want in a reliable service department but rarely find anymore. The parts department goes the extra mile as well. More

Efficient and caring staff So easy to book an appointment on line and work in the waiting room while they take care of your car. They completed everything by the time they promi So easy to book an appointment on line and work in the waiting room while they take care of your car. They completed everything by the time they promised and washed and vacuumed the car. Winter tires installed. I was very happy with the service. More

Great service! The service team at Cam Clark Richmond are awesome. They go out of their way to make sure that all your concerns are satisfied. No service loaner avai The service team at Cam Clark Richmond are awesome. They go out of their way to make sure that all your concerns are satisfied. No service loaner available? No problem, they set up a rental for you, quick and easy. And repairs are quick. The car wash and vacuum are always appreciated. More

Excellent Service As always, my appointment was on time & the service at the front desk was thorough. No one was in a rush and there were no surprises. Everyone that As always, my appointment was on time & the service at the front desk was thorough. No one was in a rush and there were no surprises. Everyone that I dealt with was very professional. More

WORRY FREE SERVICE. AFTER HAVING BEEN TO OVER A DOZEN REPAIR SHOPS AND DEALERSHIPS,THE LEVEL OF SATISFACTION AND SERVICE IS UNMATCHED.THE SERVICE TEAM OF AKESH AND CRYSTA AFTER HAVING BEEN TO OVER A DOZEN REPAIR SHOPS AND DEALERSHIPS,THE LEVEL OF SATISFACTION AND SERVICE IS UNMATCHED.THE SERVICE TEAM OF AKESH AND CRYSTAL IS PHENOMINAL.WOULD RECOMMEND THEM TO ANY BODY WHO HAS ANY PROBLEMS WITH THEIR FORD VEHICLE. More

Service at its best I brought my 2013 Ford Explorer for maintenance service and season tire-change. I explained an additional issue with the brakes with Kelvin Choi. I le I brought my 2013 Ford Explorer for maintenance service and season tire-change. I explained an additional issue with the brakes with Kelvin Choi. I left for work and got a call a little after noon and was told that the car was ready and the issue with the brakes was done. I told Kelvin that I would not make the last shuttle to the shop and he said that he would arrange a taxi voucher for me. Was at the shop by 6:15 or so via Richmond taxi and picked-up the vehicle clean and the issue with the brakes dealt with. Good job! More

Well done Brought my 2013 Ford Focus in for its 64k service. Dropped it off at 8am. The process went very smoothly. Explained an additional problem I was having Brought my 2013 Ford Focus in for its 64k service. Dropped it off at 8am. The process went very smoothly. Explained an additional problem I was having with the seatbelt which they were able to look during this visit. Picked up the car later in the day as expected. Service was complete and the car was nice and clean. More

Recommended Service Adivsor I took my car into this dealership to have some keys cut and programmed that I purchased from another dealer. One of the keys had issues and My adviso I took my car into this dealership to have some keys cut and programmed that I purchased from another dealer. One of the keys had issues and My advisor Ken Truong worked hard to get the problem solved. Thanks More