Cam Clark Ford Richmond

attention to detail The people at cam clark ford were welcoming and had a great eye for detail. They gave me an excellent deal on my vehicle and made the process easy and The people at cam clark ford were welcoming and had a great eye for detail. They gave me an excellent deal on my vehicle and made the process easy and enjoyable. More

Regular maintenance Friendly, knowledgeable, thorough. Estimates given, work to be done explained and done in s timely manner. I like the vehicle report card assessing fl Friendly, knowledgeable, thorough. Estimates given, work to be done explained and done in s timely manner. I like the vehicle report card assessing fluids, battery, brakes etc. And the car wash and vacuum are a bonus. Thank you. More

Expensive but fair repair. Took my F150 into Cam Clark Richmond. Check engine light was on. I hoped it would be quick and cheap. Wrong on both accounts. 13 days and $2300 later, Took my F150 into Cam Clark Richmond. Check engine light was on. I hoped it would be quick and cheap. Wrong on both accounts. 13 days and $2300 later, the job was done. Could they have done the job cheaper and faster? In my opinion, the answer is no. I had no idea how much investigation went into this repair. Kelvin C. went to great lengths to help me out and reduced the labor charges. I was loaned a new Mustang, no charge during the repair. Part had to ordered from Detroit, 5 business days delivery. When the job was done, Kelvin and the mechanic in charge showed me the damage to the intake manifold and explained how hard it was to diagnose problems hidden at the back of the engine. Although I hated to spend the money, I really appreciated the time and effort that was taken to explain and show the damage that had to be repaired. I would take my truck back to this service Center if I ever had another problem. It's all about trust. More

Patience Akesh has seen my car a few times in the past and has shown great service and patience. My car malfunctioned recently and had to be towed in to the de Akesh has seen my car a few times in the past and has shown great service and patience. My car malfunctioned recently and had to be towed in to the dealership. Thank you so much for attending to my car’s needs. More

Great Experience Great experience and excellent service. Jacky was very in-depth and knowledgable and addressed all my concerns and found the truck I was looking for. Great experience and excellent service. Jacky was very in-depth and knowledgable and addressed all my concerns and found the truck I was looking for. More

my annual switch to winter tires and the 103,300 km service Servicing was done well under estimated time. All inspection points were reviewed, with the two "not normal" observations explained, i.e. not an iss Servicing was done well under estimated time. All inspection points were reviewed, with the two "not normal" observations explained, i.e. not an issue at this time. All the above I have experienced for all my servicing since we purchased the Escape here in 2010. More

1st service Excellent service with a nice touch of friendly communication. This was my 1st prepaid service, car is running good, no problems, I am happy with the Excellent service with a nice touch of friendly communication. This was my 1st prepaid service, car is running good, no problems, I am happy with the choice of this vehicle. Thank You. More

Wonderful customer service We took our Ford Escape in for our 96,000 km service. The service department provided courteous and efficient service. It's always a positive experi We took our Ford Escape in for our 96,000 km service. The service department provided courteous and efficient service. It's always a positive experience. We always have outstanding service from Akesh. Many thanks to Akesh and the Cam Clark Ford service team. More

Crystal in service is amazing. I bought a 2015 Edge Titanium. When it's time for service, Crystal handles every detail with care and attention. She has become the reason I come bac I bought a 2015 Edge Titanium. When it's time for service, Crystal handles every detail with care and attention. She has become the reason I come back to Cam Clark Ford Richmond. Can't say I'm happy about her maternaty leave, but I wish her and her family all the best. When she returns, I'll bypass the sales team and ask her to help us replace our other car, a Honda, with a Ford. I'm also very pleased with my 2015 Edge. Friends and clients climb in and always admire the interior. A coworker has even gone so far as to say he'd rather ride in the comfort of my Edge than in his Mercedes SUV. More

Excellent Experience Entire staff is welcoming , polite and professional. Previous dealings with Elic and Akesh - always outstanding. First time dealing with Ken Truong (n Entire staff is welcoming , polite and professional. Previous dealings with Elic and Akesh - always outstanding. First time dealing with Ken Truong (new to Service Team) and he clearly maintained the same high standard of professionalism. Very comfortable customer waiting area. Business set up (Free WIFI/Work station) very much appreciated - most conducive to working effectively remotely and minimizing work disruption. Also appreciate the complimentary high quality coffee. Thank-you! Even though I did not deal directly with Elic, Akesh or Willy Poitras (Lease) on this particular visit, each of them always makes a point of taking a few minutes to say "Hi" and catch up. Friendly group and always ensuring my interests are being looked after. More