Budds' Chevrolet Cadillac Buick GMC

Excellent Vehicle at an even better dealership! We picked up our brand new Cadillac from Bob (Robert) Raike this past Saturday. Yes Saturday! Most dealers would do anything to get out of doing a del We picked up our brand new Cadillac from Bob (Robert) Raike this past Saturday. Yes Saturday! Most dealers would do anything to get out of doing a delivery on Saturday since that's their "SALE" day! The managers all were just as professional in their dealing with us. nothing was shady or hidden. Bob (Salesperson), Craig (Sales Mgr) and Rob (Finance), all were straight up and clear about the process. I had been exchanging emails with Bob for over a week but since we were about 80KM away from them I couldn't go in to see him. He was very patient and did not seem pushy to the point where one would feel uncomfortable. He even sent me a written quote in PDF via email which is usually a BIG NO! followed by "I will give you the best deal when you come in to the dealership". Eventually we ended up stopping at the dealership on Aug 29th only to look at the ATS as we were on our way to Niagara Falls for a day trip. The minutes soon became hours and although I usually am thorough and knit pick on minor things I couldn't see anything out of line with Bob. He was very thorough with everything about what programs I'm eligible for and in the process he dug deep enough where he found an error on GM Canada's policy as well which is getting fixed on the upcoming update! Very personable person. Having worked in sales myself for over 10yrs I appreciate a sales person who is eager to get the sale and applies the right amount of pressure. Not too much pressure and I wouldnt have left a deposit, way too much pressure and I wouldn have walked off. We made an offer to purchase that same day and to our delight the manager Craig really worked hard to find us a vehicle 100% identical to what we wanted. The Finance Manager was also a dream to work with. Very professional in his dealing and had the right knowledge about his products with pros and cons. Made good recommendations tailored to our unique driving pattern. On the day we picked up the vehicle we couldn't figure out how to use the optional CD player which was an OEM add-on accessory. Craig, the Sales Manager, took upon it himself to find out from the service dept and show us how to operate it. The fact that he didn't just pass us on to the Service Dept and actually spent that time to help us out and that too on his busiest day, Saturday, is worth noting. Overall Mr. Budd has a good team working for him here. I have personal experience in the automotive industry and have met many kinds of people. The folks at Budds Chev are definitely top drawers! The only thing that impressed me more was their selection of top performance vehicles in stock. 1 Corvette C7 Z06, 3 C7 Z51's and a Camaro Z28! I'm definitely buying from them again. And the new Cadillacs are a dream to drive! Thanks Bob, Craig and Rob! More

Excellent and efficient Kathryn worked hard for us. She is smart and organized. She knows her job well and does her best to make things happen. Thank you to her. Kathryn worked hard for us. She is smart and organized. She knows her job well and does her best to make things happen. Thank you to her. More

Top notch service!!!! From our first visit to the dealership, to actually Bill picking us up from our home to pick up our new car, our experience ranked above excellence! B From our first visit to the dealership, to actually Bill picking us up from our home to pick up our new car, our experience ranked above excellence! Bill took the time to answer all of our questions and to find the impossible....a car that met all of our needs!!! Bill's professionalism and friendly demeanor helped to make this experience both positive and, believe it or not enjoyable! The knowledge and details that were shared aided in making my transition from my previous vehicle to the new vehicle seamless. I am elated with my new purchase and left with a feeling of complete satisfaction and comfort...in additon, a new friend at Budds' Chevrolet Cadillac Buick GMC in Oakville. I would recommend this dealership and salesman, Bill Coombe, to anyone who is in the market of purchasing a vehicle. Thank you for everything Bill!!!! Matilde Ciavarra More

Thank You So Much! From my first phone call to Budds' dealership, to the moment that I drove away in my new SUV, my experience with sales rep Beverly was outstanding. Sh From my first phone call to Budds' dealership, to the moment that I drove away in my new SUV, my experience with sales rep Beverly was outstanding. She is very professional, so friendly, genuine and knowledgeable. I am so happy to say that I had such a wonderful experience buying a new vehicle. I look forward to future service and would highly recommend this dealership and especially Beverly Watt. Bounsay you are the icing on the cake, thanks for explaining all the details and information about your available service and protection. Once again a fabulous experience which was comfortable and hilarious at the same time. Looking forward to many years of good service and fun driving my Exquinox. Thank you so much, Kind regards, Donna Scally (Tomasone) More

Excellent Customer Service Basil Leased a 2015 Cadillac ATS 3.6 litre luxury from Basil. Very knowledgeable and informative sales specialist. Provided me one of the best vehicles in t Leased a 2015 Cadillac ATS 3.6 litre luxury from Basil. Very knowledgeable and informative sales specialist. Provided me one of the best vehicles in the showroom at a very good pricing structure. More

Excellent I am a multi-generational customer, previously working with this dealership when it was Kerr-Cadillac Pontiac Buick. My lease was coming to and end, s I am a multi-generational customer, previously working with this dealership when it was Kerr-Cadillac Pontiac Buick. My lease was coming to and end, so I called up to find my previous representative had sadly passed away. I was put through to Chris Cheevers, who was very professional and helpful. Thanks to him, I am happily continuing my experience now through Budds'. I love the SRX AWD I am in now, and Chris' preparedness and professionalism has made it a truly great experience. More

Excellent knowledge, service and deal! This is a no compromise dealership experience fur me! They provided me with an excellent consultative process to help narrow in on the right model an This is a no compromise dealership experience fur me! They provided me with an excellent consultative process to help narrow in on the right model and options and then ensured I got a great trade in value and a really great payment. A+ experience I was very impressed. More

An amazing customer experience. Met with one of the salesmen, Basil. I knew which car I wanted (SRX) but was unsure which trim level. Basil knew each trim level very well and was abl Met with one of the salesmen, Basil. I knew which car I wanted (SRX) but was unsure which trim level. Basil knew each trim level very well and was able to guide me to the right choice. There was no pressure on the sale, it was totally in my hands. The high level of service didn't stop with the sale. Upon delivery of the car, Silas gave me a full introduction to the car and explained every single feature. A great overall expereince, would highly recommend. More

Chevy Uplander - Rear suspension issues The Best service team I have dealt with in 20 years! After 2 days at another GM dealership whom could not repair our vehicle, Shane took the challenge The Best service team I have dealt with in 20 years! After 2 days at another GM dealership whom could not repair our vehicle, Shane took the challenge personally. A big Thank you to Shane, Juan and Mechanic Tim Douder for all their efforts. Vehicle was repaired and good as new. Truly a great service team that cares. More

No hassle experience of buying a used car From entering Budds Chev to leaving with my new car I was extremely impressed by the friendly service my wife and I received. Being somewhat skeptical From entering Budds Chev to leaving with my new car I was extremely impressed by the friendly service my wife and I received. Being somewhat skeptical of salesmen in the past I felt the process of buying a used car as a "visit to the dentist" experience. But no. from the moment I walked in it was different.. everyone especially Basil was really friendly and made the buying process very easy. Very happy with my new (used) car. More