Bramgate Volkswagen

Friendly and efficient service We came to Bramgate VW and could not have been happier with our experience. It was a pleasure dealing with both Francesco and Joanne, both of whom wer We came to Bramgate VW and could not have been happier with our experience. It was a pleasure dealing with both Francesco and Joanne, both of whom were very friendly, and knowledgeable about the car we were purchasing and the different options available to us. They worked quickly to get us into our new car and on our way. More

Excellent Customer Service Our family buys cars from Bramgate VW, and this is second car I purchased. Jiri Kazda is personable and courteous . He takes care everything and answ Our family buys cars from Bramgate VW, and this is second car I purchased. Jiri Kazda is personable and courteous . He takes care everything and answer all the questions. Thank you Jiri. More

Satisfied In our dealings with Bramgate we have always experienced polite personnel both the service and sales staff have been looked after in a timely mann In our dealings with Bramgate we have always experienced polite personnel both the service and sales staff have been looked after in a timely manner and we will recommend Bramgate to anyone looking to service or buy a V W vehicle More

Excellent Support and Customer Service Hello: I am speaking of my experience at Bramgate VW and specifically about Sales Rep Jiri Kazda. Jiri is a personable , professional and experience Hello: I am speaking of my experience at Bramgate VW and specifically about Sales Rep Jiri Kazda. Jiri is a personable , professional and experienced VW sales rep. He follows up when he says he will , returns phone calls promptly and is generous with his time. He actually made some suggestions that helped me save money and time. Jiri has my highest recommendation. Rodger Knight More

Atlas Purchase Hugh and his team worked with us to get out of my lease and into an Atlas. The communication was excellent. All around great experience. Hugh and his team worked with us to get out of my lease and into an Atlas. The communication was excellent. All around great experience. More

Great service This is the second Tiguan I purchased from Bramgate Volkswagen. Chris was very knowledgeable and treated me very well. I am very pleased with my new This is the second Tiguan I purchased from Bramgate Volkswagen. Chris was very knowledgeable and treated me very well. I am very pleased with my new car and the service I received. I will definitely refer Chris to friends and family. More

Our 2018 Tiguan We stopped by Bramgate VW to check for VW Atlas which we found too big for us. When were to leave, Chris V. proposed us to check the new Tiguan. That We stopped by Bramgate VW to check for VW Atlas which we found too big for us. When were to leave, Chris V. proposed us to check the new Tiguan. That was the beginning of our good relationship. He answered to all of our questions which helped us make up our décision. thanks Chris, good job! More

Excellent - Friendly and exceptional customer service I recently purchased a new Jetta from Bramgate Volkswagen. It was my first purchase from this dealership and my family's second (since then my family I recently purchased a new Jetta from Bramgate Volkswagen. It was my first purchase from this dealership and my family's second (since then my family has purchased a third VW from Bramgate). We have dealt with Oscar for all three purchases and have found him to be friendly, personable and professional. During my purchase he helped to guide me through the TDI buyback process. The whole process took longer than planned, but he ensured that I received the increased incentives offered by VW Canada. During my delivery while Oscar and I were setting up Android Auto we encountered some difficulties. Oscar offered to try to find a friend or colleague with an Android phone and to try and sort out the problem on his car and then get back to me with an answer. To me that was going well above and beyond the customer service I had received during my previous automobile purchases at other dealerships. We have always found Hugh and Joanne very congenial. Hugh was instrumental in my decision, and later my sister's, to deal with Bramgate during the TDI buyback process. Even though I was getting significantly more for my TDI than what I owed on it, how the settlement was structured I would have been required to personally pay a few thousand dollars towards my TDI. Hugh worked it into my deal. From talking to fellow TDI owners and the Canadian 2.0L TDI Facebook group, that is something that few dealers seemed to be willing to do and allowed me to take advantage of the tax savings on the trade-in, which saved me a couple thousand dollars. Joanne called me a couple of days before my settlement trade-in to ensure that everything I wanted done to the car would be finished and to let me know the final settlement and purchase terms of my new vehicle. During the settlement she offered advice that helped speed up the process. On a final note to anyone who wishes to purchase and/or service their car at Bramgate. All three members of my family would highly recommend Kyle in the service department. He provides exceptional customer service and is one of the main reasons we continue to service all of our cars at Bramgate. More

Awesome! Chris V. Was amazing to deal with- very patient and professional. Amazing experience and love my new car :) I would recommend him and the dealership! Chris V. Was amazing to deal with- very patient and professional. Amazing experience and love my new car :) I would recommend him and the dealership! More

WOW- extraordinary service end to end Certainly, I am not one to be super impressed, though after dealing with another competitive vehicle brand for 8 years and not feeling "the love"; the Certainly, I am not one to be super impressed, though after dealing with another competitive vehicle brand for 8 years and not feeling "the love"; the experience end to end with VW was what I would call extraordinary. I was shopping around to make an informed decision on my next vehicle based on my family needs and also service. The flow between Francesco and Joanne was impressive. They both were very responsive to all my questions, available via in person, phone, email, text (even after hours). After shopping the other vehicles, the price was competitive in the range I was looking for but VW came in #1 (by far). Both Joanne and Francesco were able to introduce us to their service department, test drive while explaining features and provided us with details on an extra insurance package in which we purchased, without feeling of "up-sale"... I never felt once the sales pressure throughout the process, which is for me a HUGE PLUS! Way to go VW... as I can now say "I LOVE MY VW"! After driving it for a couple of weeks, the AllTrack is a great addition to our family! More