Barrie Subaru

Very easy and efficient service. Awesome car too. I went in to Barrie Subaru looking to lease a 2016 WRX. I met with the sales consultant Paul Santaera, and was greeted promptly with a smile and hand I went in to Barrie Subaru looking to lease a 2016 WRX. I met with the sales consultant Paul Santaera, and was greeted promptly with a smile and hand shake. He was very profession and friendly. I was also 100% sure I was going to purchase a car that day, as I had been searching on Barrie Subaru's website for lease rates. Paul made it very easy and clear about all of my options and was extremely pleasant and helpful. I as impressed by everyone in the dealership. It was a very efficient experience. This was my first new car buying experience and I enjoyed it. I am loving the WRX I have purchased and I have been telling friends, family, and customers who ask about it at my Beer Store. Telling them all about my experience at Barrie Subaru, as well as the awesome experience driving the car. I am recommending Subaru to everyone it seems. Thank you to everyone at Barrie Subaru, I love my new car. More

Awesome first time buying experience. This was the first brand new vehicle I had ever purchased and they were very patient and accommodating every step of the way. I had asked them if I co This was the first brand new vehicle I had ever purchased and they were very patient and accommodating every step of the way. I had asked them if I could wait several months before actually taking the car because i was trying to save for a wedding at the same time and they more than happy to postpone my delivery date. And of course when i was ready to pick it up they had it ready in no time flat. I would highly recommend barrie Subaru and i would highly recommend Subaru in general, amazing vehicles. More

Excellent service, excellent product! My husband and I went to Barrie Subaru to purchase our first Outback. We had read many reviews online, and were happy when we were introduced to Pau My husband and I went to Barrie Subaru to purchase our first Outback. We had read many reviews online, and were happy when we were introduced to Paul Santaera. From the start, he was funny, warm and not pushy. Our experience was very positive with Paul, and we absolutely love our new Outback. The process was efficient, well organized and we didn't feel manipulated in any way. I would buy from Paul again in the future and recommend friends do the same. More

Best Experience Ever!!! I had a fantastic experience with the Subaru dealership for the sale of my brand new Subaru Impreza! Especially with sales employee Michelle Payne! Sh I had a fantastic experience with the Subaru dealership for the sale of my brand new Subaru Impreza! Especially with sales employee Michelle Payne! She was fantastic! I went to every dealership out there shopping around for a new car and none of the service compared to how amazing Michelle was with me! She looked out for what was in my best interest and which car would suit my needs perfectly! I am extremely happy! I felt no pressure at all and she was very understanding with the pressure of my first car purchase! More

Crosstrek 2016 Great people at Barrie Subaru. Good stock of vehicles available. Friendly, knowledgeable, and professional. Would recommend the dealership, the experi Great people at Barrie Subaru. Good stock of vehicles available. Friendly, knowledgeable, and professional. Would recommend the dealership, the experience was very good. April 2016. More

No communication, no professionalism. Had called in to inquire about a used vehicle that was posted online for sale. The sales representative notified me that the vehicle was being certifi Had called in to inquire about a used vehicle that was posted online for sale. The sales representative notified me that the vehicle was being certified and E-tested and that the price would be re-evaluated once completed. She recommended that I wait for her call so that I would be informed of the new certified price before making a deposit. Didn't receive a call for 3 days. Decided to call back to check on the status of the certification, and other sales rep informed me that the vehicle was already sold. For a dealership that has such strong customer feedback, I would have expected the bare minimum of a phone call to inform me that it had been sold. Very disappointed. More

Customer satisfaction My experience while 'shopping' for a new car took me to Barrie Subaru. My partner and I met with Paul Santaera who was very courteous and helpful in My experience while 'shopping' for a new car took me to Barrie Subaru. My partner and I met with Paul Santaera who was very courteous and helpful in answering any questions we had about the Outback. He was also able to run numbers on the car we were interested in to show us different financing options. He was never pushy in trying to close the deal. As we were still researching different makes and models, we made no commitments. Paul kept in touch and once we were ready to get down to business, arranged for us to test drive a similar model to the one we were interested in leasing. The overall experience was great, staff were friendly and helpful and the sales mgr/general manager (Rick) was open to pricing and extras we were wanting to negotiate. The Outback was delivered in the stated time-frame - and we are enjoying our Outback. More

Excellent! We recently purchased a 2016 Outback and the experience with the staff at Barrier Subaru was excellent. We met with Michelle Payne, Janna Larkin and M We recently purchased a 2016 Outback and the experience with the staff at Barrier Subaru was excellent. We met with Michelle Payne, Janna Larkin and Michael Hiltz. All cordial, pleasant, welcoming, knowledgeable and professional. Michelle however was exceptional. Her sincere welcoming and friendly approach uniquely combined with thorough knowledge and professionalism sold us the vehicle. We cannot comment on the service department simply because we have had no need for service to date, however, we expect them to uphold the high standards of practice as set by Michelle and her colleagues. We already have recommended Michelle and Barrie Subaru to others as well as the magnificent Outback. Best regards, Vincent and Leslie Colucci More

our third Subaru Service was good. We were rather disappointed that we were charged over a hundred dollars to tell us that our Legacy was not worth repairing although Service was good. We were rather disappointed that we were charged over a hundred dollars to tell us that our Legacy was not worth repairing although we did use it as our trade in for our new Outback. It was a minor matter, but it was our third car purchased at this dealership and we did spend a lot of money. More

Poor Experience Went into Barrie Subaru to look at a used car that I believed to be certified and E-tested. When I first walked into the dealer I had to go search for Went into Barrie Subaru to look at a used car that I believed to be certified and E-tested. When I first walked into the dealer I had to go search for a sales person as the receptionist was missing and the lot attendant was glued to his phone. Eventually after finding someone I went and looked at the car and it was clear he knew very little about it. I proceeded to take the vehicle for a test drive and it had several issues that a car that was certified should not have, and upon returning learned the vehicle had indeed not been certified and they said the car would not be looked at until after purchase. Overall, poor customer service, lack of knowledge on the car, and my business will go elsewhere. More