BMW Markham

My wife and I have been loyal supporters of the BMW brand and recurring customers at the Town & Country BMW for more than 10 years. The purchase experience at Town & Country BMW is always pleasant and one ca and recurring customers at the Town & Country BMW for more than 10 years. The purchase experience at Town & Country BMW is always pleasant and one can expect all questions to be answered promptly and courteously. Both Justin Ni (Sales Master) and Michelle Chen (Delivery Specialist) were very thorough, knowledgeable and professional. I am extremely happy with their personalized services throughout the purchase and delivery process. I would not hesitate to give both Justin and Michelle an overall rating of 10+ out of 10 each. I am extremely pleased with my overall purchase experience including the delivery of my BMW as well as their after sales services. I would highly recommend the services provided by Town & Country BMW and would be delighted to refer any of my friends to this dealership. I am very happy to get to know both Justin and Michelle through our purchase experience at Town & Country BMW this year, and I will most definitely contact Justin again for my future purchase needs. More

Andrew was very professional, knowledgeable and very understanding and polite. He was amazing. He understood my needs and provided the best solutions available Jenmy Delivery specialist was very helpf understanding and polite. He was amazing. He understood my needs and provided the best solutions available Jenmy Delivery specialist was very helpful and friendly. Very professional and extremely client focused. Top to bottom a very pleasurable experience. Having extensive experience in the service industry it was very satisfying to see how a company has perfected the client experience and developed a very refined service culture. Well done. More

Terry McKay was excellent in answering all of my questions, concerns and taking care of me. She took the time to search for the car I wanted, the features I wanted and stayed in constant contact wit questions, concerns and taking care of me. She took the time to search for the car I wanted, the features I wanted and stayed in constant contact with me to keep me updated. I felt like royalty. Jenmy Kwan was great! She took the time necessary to fully explain, demonstrate and give me the hands-on learning I needed for my learning style. She has kept in contact and answers any questions/ concerns I had. More

I am very impressed with this dealership and the level of service provided. Javin my sales representative was knowledgeable, provided quick response and was able to look and provide me a vehicle that fits an service provided. Javin my sales representative was knowledgeable, provided quick response and was able to look and provide me a vehicle that fits and exceeds my criteria. Not to mention within my budget. The delivery specialist Jenmy was very impressive and knew the car inside out. She not only answered every question I had about the car but she did it with the biggest brightest smile. Overall I'm very satisfied with the service provided. More

My purchase at Town + Country BMW was one of the best sales experiences ever. The staff and delivery specialist were exceptional on every level possible. Javin went well beyond what was expected. Excepti sales experiences ever. The staff and delivery specialist were exceptional on every level possible. Javin went well beyond what was expected. Exceptional! I was thoroughly impressed. Delivery experience was great. Michelle was awesome. Keep up the great work! I believe you have won a loyal customer! More

We found George Li, our salesperson, to be very patient with our questions and was willing to negotiate a fair deal for our trade-in. I have already passed George Li's business card to one of our friends with our questions and was willing to negotiate a fair deal for our trade-in. I have already passed George Li's business card to one of our friends and gave a very high recommendation of your dealership. George Li listened to what we were looking for and prepared a proposal matching what we needed. George accommodated the time we wanted for pickup of vehicle as the first appointment he suggested was not convenient for us - he called me back shortly after and re-arranged the appointment for us. We spent a good amount of time with Michelle Chen, the Delivery Specialist where she thoroughly explained all the features of the vehicle. We did not feel rushed and she was very patient with all our questions. We were contacted via phone call by Michelle Chen, our Delivery Specialist, within a few days after taking delivery and she also followed up by email. I had a question which she promptly responded back on. More

My experience w/ Cindy at the MINI Markham location was wonderful. She was welcoming, knowledgeable and helped ease the stress of buying my very first vehicle. Cindy and Wesley from MINI Markham were gr wonderful. She was welcoming, knowledgeable and helped ease the stress of buying my very first vehicle. Cindy and Wesley from MINI Markham were great! This is my very first vehicle, and the thought of purchasing a new car was a bit scary for me. Cindy understood my needs and budget so she was able to help me figure out a way to alleviate the stress behind purchasing a car, without the added pressure. Overall a wonderful experience, I've already started recommending Cindy to family and friends. Thank you MINI Markham, Cindy and Wesley. More

Stephen demonstrated care in ensuring we were comfortable with the vehicle purchase from the beginning to the delivery process. Michelle was highly professional yet relaxed when guiding us through the m with the vehicle purchase from the beginning to the delivery process. Michelle was highly professional yet relaxed when guiding us through the mechanics of the car.We were very impressed with Michelle's relaxed ease at highlighting the vehicle's functions. She also interspersed her knowledge with humor which made for a very laid-back approach. As well, she followed up with a phone call several days later. This demonstrates exceptional customer service! With a strong team like Stephen and Michelle as part of your staff, I will certainly pass on to my friends and family that Town & Country has a caring and professional team. Purchasing a car shouldn't be only about the pennies and cents, but should be the beginning of a long-term relationship that should flourish over time. My husband and I thank Stephen and Michelle for creating that initial strong foundation of ease and trust! More

This is my 2nd BMW that I bought from Town + Country BMW, I got my 1st BMW in 2009, Javin has helped me find my dream car that I've been wanting for years. He treated me very friendly and explained every que I got my 1st BMW in 2009, Javin has helped me find my dream car that I've been wanting for years. He treated me very friendly and explained every question that I had in a very professional manner. This is why I went back to Town + Country again to replace my 1st BMW. But this time I couldn’t decide on which model to get. I was in and out the dealership for several times, but Javin has been very patient with me. He showed all the help and care in every aspect and finally helped me pick the right car! After I got my car delivered, he was very helpful with all the follow-ups to ensure that everything was ok with my car. I am very delighted with Javin's professionalism and dedication to customers. I will definitely refer my friends to Javin if they are looking to get BMW and for myself I am sure I will get my next BMW from Javin too! More

Assistant Sales Manager is pleasant and nice. Delivery Specialist is knowlegeable about Mini Cooper. Car is explained in detail upon delivery. A good choice to shop at MINI MARKHAM. Specialist is knowlegeable about Mini Cooper. Car is explained in detail upon delivery. A good choice to shop at MINI MARKHAM. More