Auto West BMW

Worst service and unprofessional time management The slow and unprofessional service by auto west was just unbelievable. The service department does not have any time management with their job. The c The slow and unprofessional service by auto west was just unbelievable. The service department does not have any time management with their job. The car was sent in due to their computer issue that has been fixing for months. My car had to go back to the shop again after a 2 day of driving is just ridiculous. The fact that the service advisor promises to follow up but just left a note for the car and left the job for the day is just strongly irresponsible. More

Avoid service repairs at this dealership Service manager and forman are rip off artists. I had two quotes 4 months apart for an oil leak and there was a $1400 difference in the two quotes for Service manager and forman are rip off artists. I had two quotes 4 months apart for an oil leak and there was a $1400 difference in the two quotes for the same work. When they do recall warranty work they tick off boxes for their "complimentary 15 point visual inspection" without actually doing the inspection. They ticked off my breaks were all good and within a week my dash break warning light came on. I had the breaks replaced by another mechanic and took the old breaks back to show them. They insisted there was still almost 50% left and there definitely wasn't. Rather than owning up to their mistakes they give you the run around. Part of there service is to wash and vacuum. This was ticked off as well and wasn't done. The worst customer service I have ever experienced in car mechanical repairs. More

Very horrible experience at Autowest BMW I had a very horrible experience at Autowest BMW. I send my BMW750LI to service at Autowest BMW on August25,2018, because the whole vehile and steerin I had a very horrible experience at Autowest BMW. I send my BMW750LI to service at Autowest BMW on August25,2018, because the whole vehile and steering wheel shake over 100KM/hr while driving. I got a voice message from the service advisor after I got home said that can not find the wheel lock. I called her on the next day told her that the wheel lock is in the front glove box. She called me back after said can't find it. I asked for leave from my company drove from Surrey to their store in Richmond found it in the glove box. They called me 2 days later said found one of the rim was bent need to be fixed, I confirmed that, after 7 days, they called again said they found another rim was bent have t o fixed. I was thinking the second rim bent should be found on the original inspection. It took 20 days to fixed the issue. In their final report still showing that it was not in perfect condition, they tried their best. I called them questioned about it was their fault took that long time and ask if any discount can make customer happy. The service advisor said: they did not do anything wrong. It's not their problem, they are willing to offer 10% which is $24 , it is courtesy discount. I was truly disappoint with this company. And hope everyone who read this review can be cautious More

Sneaky service advisor, felt been ripped off. Be warned! Had good experience in both 2016 and 2017 (via express service plus good, honest advisors), however during my major service in 2018, I ran into proble Had good experience in both 2016 and 2017 (via express service plus good, honest advisors), however during my major service in 2018, I ran into problems as the advisor I knew no longer worked for Autowest. This new shady guy tried upselling whole bunch of items on my low-mileage vehicle and even the bill for basic oil change went up by 40% just in one year?!! (he called it a "small fee increase" lol) He also sneaked in some "additive" to my other engine job that was not in the previous quote (when I called to inquire, he gave me BS that the additive was only introduced in 2018). I didn't bother to argue but be warned, you will get ripped off! Won't go back next time. More

Avoid unless you have unlimited cash to waste Avoid getting your car serviced here. They may be giving you "top service" when buying a car but when it comes to repair and service, all they do is Avoid getting your car serviced here. They may be giving you "top service" when buying a car but when it comes to repair and service, all they do is try their best to milk every dollar from you. I had my car serviced there due to my lemon pre owned certified 535i under 35000km at least 6 time past year and a half. Each time with multiple issues. Yes, I wait until I have multiple issues because I don't like bothering them and also I don't have time to spare. Everytime I had to make sure I hold my ground when the so called service advisor that I'd like to call disguised sales told me that if no fault was found, I may be charged of the time they inspect my vehicle WHILE IT'S FULLY UNDER COMPREHENSIVE WARRANTY. I mean if no fault was found based on a customers complaint for an issue, that just shows how incompetent the dealership is troubleshooting and solving the issue, NOT the customer's. They misplaced the part in the wrong door when the issue was the rear left door but they swapped the rear right. Door rattling sound when closing, fixed but reappeared after a month. Sent back to repair but same thing remained. I'd love to take it back but I have a busy life. The car should serve me and not the other way around. This time I was told that my warranty expired in December 2017 when everytime they scanned my key it showed September 22, 2018. Obvoiusly internal glitch of their system which confused themselves and their customer. Instead of sorting it out within BMW internally the manager Kyle called and told me the car is out of warranty. Again,I had to stand my ground as a customer who is confused by their system and fight my way through. Urging Kyle that he better listen to customer's complaint and does his job if he was not being swore at or being unreasonably cursed at as he kept saying to call me back when I am calm. I was firm and angry due to your fault so a customer has every right to complaint. Completely thrown away when he pulled the calm down card yet not focusing on customer's concern and issue. Coming from a customer service background I am deeply disappointed by how Auto West BMW serve their customer. They are spoiled by rich people who doesn't need their car fixed as frequent. They rely on sales by cash rich people in Richmond. Such a disappointment for BMW. I loved beemer since I was a child and my first beemer experience is ruined by Auto West. BMW isn't a small brand, it's one of German's main car maker and luxury car leader. Such a shame for its name amd reputation to be ruined by auto west. Guess that's why its employees are leaving for other dealership. More

Treated us as dumbs We decided on buying a new BMW and wanted to talk about the deal today. This FOB sale knew that we really liked the car, so he was talking with that “ We decided on buying a new BMW and wanted to talk about the deal today. This FOB sale knew that we really liked the car, so he was talking with that “I know you guys will pay today, let’s just be straight and finish quickly don’t waste my time‘’ tune all the time. Before we came we did some research on the MSRP stuff, so we just told him our expectation. It turned out that this sale showed us that ‘’are you guys fcking kidding me’’ face after hearing our offer and directly said they couldn’t make it with no patience. The service was extremely pushy and all I felt was that he treated us as dumb newbies with no basic knowledge, and what we could only do is listening to him and accepting whatever the offer he gave to us. Overall it was super unpleasant and I would say even Honda and Subaru have better sales and service even though they are not luxury car stores. More

Cheating Terrible place, cheating staff, stay away from them. They sold us a demo car as a new car but did not disclose an over 9000 accident, instead they sa Terrible place, cheating staff, stay away from them. They sold us a demo car as a new car but did not disclose an over 9000 accident, instead they said in email it's clean of record. More

The worst Incredibly unhelpful service department, rude, dismissive, and bordering on dishonest on trying to uosell is on in-needed repairs, feels like the peop Incredibly unhelpful service department, rude, dismissive, and bordering on dishonest on trying to uosell is on in-needed repairs, feels like the people explaining the work are working on a commission to create repair jobs. Run away fast! More

Good experience I contacted the dealer about a used BMW, and Rana (salesman) was wonderful and helpful to deal with. We ended up making a deal on one of their cars, I contacted the dealer about a used BMW, and Rana (salesman) was wonderful and helpful to deal with. We ended up making a deal on one of their cars, and he helped make the process quite easy. I would recommend them from a purchasing stand point only because I haven’t dealt with the service department to date. Rana’s Good to deal with! Thank you. More

Great service and sales It has been a great experience to buy the car there past weekend, great service especially thanks “bow tie” Chris to make such a good deal, thank you It has been a great experience to buy the car there past weekend, great service especially thanks “bow tie” Chris to make such a good deal, thank you Chris! More