Auto West BMW

we bought two vehicles here this past year and both times the service from Phil, our salesperson was outstanding. I took one of the vehicles in for some repairs and PJ the service person that helped me, was the service from Phil, our salesperson was outstanding. I took one of the vehicles in for some repairs and PJ the service person that helped me, was amazing, i had a really good experience there More

AutoWest BMW has exceeded my expectations in every respect. My sales rep, Aaron Xin was helpful with advice when ordering the car I had already decided on. He kept me advised of the expected deliver respect. My sales rep, Aaron Xin was helpful with advice when ordering the car I had already decided on. He kept me advised of the expected delivery and the pandemic caused changes in a very timely manner. He gave me a thorough rundown of all the features of the vehicle and his recommended starting settings for the adjustable controls and instrumentation. Edgar the service advisor got the service department to diagnose a minor engine sensor fault and and got me going while they waited for the part. PJ was the service advisor for the installation of that part and the work was done very quickly and all the staff were, to a person, cheerful, efficient and very polite. And I love my 330e. More

Professional customer service in timely manner Electronic reporting system makes it convenient Kind professional staff manner Electronic reporting system makes it convenient Kind professional staff More

Very Poor service for BMW. Did an alignment one month ago, no mention of issues, today, 2 tires need to be replaced - severe wear. Amplifier under Driver's seat burned/fried, s Did an alignment one month ago, no mention of issues, today, 2 tires need to be replaced - severe wear. Amplifier under Driver's seat burned/fried, smelled smoke, very concerning for a car with less than 60km. But only too happy to charge $3400 to fix. DC charge would not work, no possible explanation, just more diagnostic time. DC charge was a paid upgrade when New. I3 battery under warranty but will not check unless car will not start or for a 4 hour diagnostic fee. Warranty is worthless if BMW does not stand behind it and has a process in place to ensure it is reviewed and honored. Not even a car wash, can bring it back before end of March if I like, just a bill for diagnostic for their lack of service and a $7.6K estimate to complete all of their recommended work. With slowed New Car sales due to supply chain challenges, Service Fees now clearly appear to be the focused revenue generator. Don't fix anything, just replace and at the Driver's expense, especially when off warranty. A disappointing experience to say the very least. More

Fast and efficient for regular maintenance service as usual. Highly recommend new owner to get warranty from BMW, hassle free. usual. Highly recommend new owner to get warranty from BMW, hassle free. More

excellent reception and service, P J is likeable and speaks clearly and well and is a good communicator speaks clearly and well and is a good communicator More

I would recommend future customer for visiting this auto shop. Nice waiting lobby with hot drinks and snacks, time flied for waiting. shop. Nice waiting lobby with hot drinks and snacks, time flied for waiting. More

Overall services and quality of works are consistent. Staffs are friendly, prompt and professional. Recommended. Staffs are friendly, prompt and professional. Recommended. More

Every time when I walk into the dealership, I see helping staff with friendly smile. Service representative “Gigi” she solved my problems and I have to thank her, she really did a wonderful job, staff with friendly smile. Service representative “Gigi” she solved my problems and I have to thank her, she really did a wonderful job, More

I had a bad experience with the pre-owned sales department. I was sold a damaged car. department. I was sold a damaged car. More