I went down to this dealership after seeing a vehicle on Kijiji that would suit our family. I looked up the reviews for this place before heading out, and virtually everyone left glowing reviews. Inside the showroom is beautiful - it looks like a luxurious man cave. The kids loved the free popcorn. The salesperson brought the SUV around, and we loaded in (me, my husband, and our five kids). First thing we noticed was how filthy the interior was (matching the exterior which was extremely dusty). The passenger side-view mirror was smashed. There was a chip in the windshield. The air conditioning did not work in the back, so the kids were sweltering during our test drive. There was no audio in the back. The seats would not fold forward to allow the kids to get into the back of the vehicle. We returned from our test drive, and I was already decided this was not the vehicle for us. I asked the salesperson if there was any warranty included in the price... he kind of smirked and suggested that a car this old (2008) would not have even an exchange privilege. WOW. For $9,000, I can go to a different dealership and get at least that. When we made comments regarding the items that were not working, they just brushed most of them off (the air conditioning just needed to be "topped off", we were too incompetent to work the radio - really? balance/fade? I know how to do that, it isn't rocket science, etc.). But the most offensive part was when we told them the seats would not slide and fold forward to allow the kids to get in the third row, they accused our kids of bringing so much dirt into the vehicle that both seats were jamming up. My kids live in the city not a farmyard, and the only dirt on them was from when we walked through the dusty gravel from the showroom door to the vehicle. If by chance a piece of gravel got in, it would not jam up both seats, and it was from THEIR lot! We told them we were just going to keep looking, and the salesperson jumped in the SUV and roared off like we had been a monumental waste of his precious time. I would not recommend buying a Hot Wheels car from this dealer if this is how they treat cash-paying customers.