Attrell Toyota

Excellent Service GERARD VIJAYAN is an outstanding sales representative. He is very straight forward. He made sure that I was 100% satisfied with my purchase. I know th GERARD VIJAYAN is an outstanding sales representative. He is very straight forward. He made sure that I was 100% satisfied with my purchase. I know that most customers are only interested in getting a good deal while purchasing a car. However, we forget that after sales service is also very important. Gerard made sure that I got a great after sales service. I will always buy my vehicles from Attrell Toyota and GERARD VIJAYAN . Great job Gerard!!! More

EXCELLENT CUSTOMER SERVICE Very polite customer service. Salesman was very honest and straight to the point with excellent growing customer relationship .GERARD VIJAYAN Sales & Very polite customer service. Salesman was very honest and straight to the point with excellent growing customer relationship .GERARD VIJAYAN Sales & Leasing Representative Thank you for the two cars Pilot & Camry both were very good deal.Also the general manager handled all financial negotiation and was awesome. Thanks for the deals I got on my pilot 2011 for my wife and camry 2013 ! More

Excellent Experience Went in to get a used car. Had an amazing and outstanding experience. Kal answered all the questions and helped in the entire process of the purchase. Went in to get a used car. Had an amazing and outstanding experience. Kal answered all the questions and helped in the entire process of the purchase. Thanks, Kal, mum and I are enjoying our Rav4. More

Two Thumbs up for Attwell Toyota John and Phillip Attwell and the team at Attwell Toyota are truly outstanding. We have leased a new RAV4 with them and could not be happier. The tim John and Phillip Attwell and the team at Attwell Toyota are truly outstanding. We have leased a new RAV4 with them and could not be happier. The time they took with us to answer questions, alleviate concerns and explain the differences in vehicles was very helpful. I found them to be people of high character and ethical in dealings. The price was good upon comparisons with other dealerships. I noticed they have sales representatives from various ethnic backgrounds and languages. For those who prefer to deal in their native language, you can find sales representatives there. Phillip was an outstanding sales agent, patient in dealings, attentive and willing to work with his customers. I highly recommend Attwell Toyota. You will not be disappointed in this dealership. More

Unethical sales experience I just had a very poor experience with this company. I normally do not write reviews on this type of forum; in fact, this is my first. I am feeling I just had a very poor experience with this company. I normally do not write reviews on this type of forum; in fact, this is my first. I am feeling such vehemence that I feel compelled to complete a review. I called them in the morning to make sure that a car I was interested in was still available. After hearing from two people (one by phone and one by email) , I drove 40 minutes to Brampton to test drive the car only to find a "Hold" sign on the dash of the vehicle. When I asked about it, the salesman said not to worry that the deal fell through and assured me that it was available. During the test drive, the sales person took many calls and texts so when we were about to return to the dealership, he said that there was another group who was waiting to take the car for a test drive. I said that I wanted to purchase the vehicle and he confirmed that I would be able to do so. I then stopped the vehicle and pulled over to make sure. I said that I didn't want someone else to "scoop" the car before we had an opportunity to negotiate a deal. Again, he confirmed that I would be able to make the purchase. When we returned to his office, I was offered a seat and he left momentarily. When he returned, he said that someone else purchased the car and was taking it to their mechanic for inspection. He then suggested that we could do a "back up" deal. I was shocked! If he had been up front about the "Hold" if that who made the purchase or what was going on behind the scenes while we were test driving the car, this wouldn't be so upsetting. The lack of transparency and his self-serving responses confirmed every negative stereotype of the nasty unethical used car salesman. The only thing missing was the plaid sports jacket and sunglasses. This feels like I've been tricked into wasting my time, to ensure they had a back up purchaser. Simple communication would have easily prevented this experience. Save yourself the trouble and avoid these people-at least this salesman. There are many ethical people in the industry that would take better care of you. More

Up Sell Beware of this dealership and DO NOT let them "advise" you on what needs to be serviced. I suggest you look at another Toyota dealership or a private Beware of this dealership and DO NOT let them "advise" you on what needs to be serviced. I suggest you look at another Toyota dealership or a private shop. I booked a maintenance online and received an email confirmation, called 2 days prior to my appointment to confirm and the service associate tried to convince me I needed a more expensive service package. (Toyota recommended 56k maintenance was only an oil change, Attrell recommended was over 3 times more expensive). After a little back and forth I am told that if I get just the Toyota recommended maintenance package then my car would not need to be serviced by a "Master Technician" and the earliest appointment was 11AM with a "Regular Technician" (Over 3 hours later then my original 7:45 CONFIRMED time, that I personally booked time off for). I immediately cancelled my appointment and booked with a different shop. Why offer confirmation to a scheduled maintenance only to cancel it when the customer does not want to agree to an up sell. More

Worst Service Department Really upset with the way their Service Department deals with issues. I have been going at this dealership for more then 3 years for service of my two Really upset with the way their Service Department deals with issues. I have been going at this dealership for more then 3 years for service of my two cars. Infect, i bought one of them from this dealership. Even though I live in Mississauga. I have my Winter tiers for both cars purchased and stored with them as well. They offered me Free Storage for life with Tire Purchase. They had provided me shuttle service to Mississauga as well 3 times when they needed more time to work or were busy. In the past one and a half year, there service department has become more customer un-friendly. I am not surprised to see some 1 star reviews from other customers complaining about the behaviour of the Service manager. I have seen him arguing with a customer in very rude manner. Last December I went to get my Tires Swap and oil change. My cars tail light has moisture in it. I do have the ECP on the vehicle. The service lady told me she will discuss with the mechanic and let me know. She came back to me later and told me that the tail light need to be replaced and there will be no cost to me but they will have to order the part and will call me when the part arrives. They created the bill for it which clearly shows that the price will be 0. Off we go but i never received any phone calls and I forgot about it as well as i was not using the car (FRS) that much in the winter. Now i need to swap the tires again, i called for an appointment, told them about the tail light from the last appointment and another issue, they noted it down. She said the car is due for a full maintenance check which will take 3 - 4 hours, I said sure, i will just need a shuttle ride, that is where she said they are no longer offering shuttle service to outside Brampton. and gave me the option to get the service check done from a local dealership in Mississauga. I said fine i will get it done in mississauga and i was not due for Oil change anyways as it was not even 6 months i got the last oil change. and booked the appointment. An hour later I received a call back and i was told that the tail light is not covered in the warrantee and I will have to pre-pay for it before they can order it. I told them about what i was told last time and i have the written document from them, they refuse to honour it. I still needed the tires swapped so i went for my appointment, have them swap the tires, i did not get the oil change as i need to get the full service done which include the oil change, did show them the paperwork from December about the tail light, but they flat out refused again. They did escalated it to Toyota Canada for a consideration. I said fine and sit in the waiting area. 15 minutes later, the guy came and took me to the service manager, and i was really surprised on what he said. He told me that since I am not getting the oil change done, (Which is not due till June 2017), they can not store the tires unless i pay $57 storage fee. I told him I am not due for the oil change and I can get the maintenance service done but I can not stay in the dealership for the whole day unless you give me a drop-off. He flat out refuse to offer that. He refused to do the tire swap unless I agree to pay the tire storage fee. I am not a person who will argue a lot, I paid the fee but will never be going there again. Will be picking up the tires for the other vehicle from there as well. Will not be referring them to others as I had been in past. as well give my business to someone else who care. If you have bought your Toyota from here, get the service done from somewhere else. More

I came looking for a 2017 Toyota Corolla, got the best deal! I visited this dealership looking for a new 2017 Corolla for my wife and daughter, just a week ago. After a few minutes of talk, I was offered by the I visited this dealership looking for a new 2017 Corolla for my wife and daughter, just a week ago. After a few minutes of talk, I was offered by the salesperson, Jonathan Padillo, a 48-month lease rate that was fair and honestly, the best of all. I test drove the Corolla SE and was surprised by the power of the engine (unlike what 'Edmund website' and 'Car and Driver' site had indicated...you really do not know the politics behind these reviewers!). I find this dealership to be Honest, professional and very respectful of customer's need! It was unfortunate that I only tried Toyota now; had wasted money and time being a longtime customer of Nissan. More

Truck Damaged During Service Have been going here for years for my 2009 Tacoma then 2013 Tacoma(current). In July 2016 while my truck was in for service I was notified by phone t Have been going here for years for my 2009 Tacoma then 2013 Tacoma(current). In July 2016 while my truck was in for service I was notified by phone that the driver door was damaged. When it was being lifted up by the hoist, the tech did not make sure it was secure and it slipped off enough to damage the driver door ridge. They arranged a replacement rental as my truck needed to go to a body shop for repairs. it took approximately 3 days to get truck back. I will now get my new 2017 Tacoma truck serviced at Bolton Toyota More

2017 RAV4 Excellent dealership for Toyota.Salesperson Jack helped me to get the best vehicle RAV4 and my experience is very smooth with him and with the dealer. Excellent dealership for Toyota.Salesperson Jack helped me to get the best vehicle RAV4 and my experience is very smooth with him and with the dealer.Will recommend everyone looking Toyota vehicle, please visit Attrell Toyota and sales person "Jack" More