Alberta Honda - Service Centre

Made the bottom line affordable-outstanding service Brian Rachid is understanding and kind. He worked an agreement out that was affordable and I am a satisfied customer of exceptional service. Brian a Brian Rachid is understanding and kind. He worked an agreement out that was affordable and I am a satisfied customer of exceptional service. Brian answered all my questions and offered prifessional advice. I will be returning to this site. Thank you Alberta Honda 🖐 great Teamwork! More

Service The services is done very quickly and efficiently within a few hours with alternative method of Price and method.I would recommend this to other peopl The services is done very quickly and efficiently within a few hours with alternative method of Price and method.I would recommend this to other people More

Worst techs ever After a disappointing sales experience in 2008 my Honda broke down at only 129000km. I didn't purchase from Alberta Honda because off the snakey sales After a disappointing sales experience in 2008 my Honda broke down at only 129000km. I didn't purchase from Alberta Honda because off the snakey salesman but it was the closest dealership to get the car to when it broke down. Turns out the transmission failed at such low KM even though there was a recall on the software for my crv of that year Honda Canada said they would do nothing for me because I was 1 year out of my extended warranty even though I was 31000km under it. The dealership covered the part and I covered the labour thought that was great until 1700km later when the rebuilt transmission they told me was new, liars, failed they then asked me if I was towing with the car that doesn't have a hitch or tow package on it, well done smart guy. They also did $900 worth of unnecessary valve adjustments and Eco flush and 2600km later my family was left stranded in another city with a burnt exhaust valve to the tune of $4000 which they refused to help with even though I had proof the valve was over tightened in the service. They tried to say it was a maintenance issue even though I have all records of full service and maintenance done at Honda. I will never buy another honda over priced unreliable and will never take my current Honda to Alberta hondas untrustworthy techs!!!!! More

Terrible service and communication When I bought my Honda HR-V here I was very happy with the service I got from the Honda sales reps. The problem I have is with the people in the ser When I bought my Honda HR-V here I was very happy with the service I got from the Honda sales reps. The problem I have is with the people in the service department. I always call Honda to double check when I need to come in for service, usually call every 5000 km. I was told at 20000km I needed my B2 service, I called to make an appointment. I got on the phone with a women that had no idea what she was talking about because she told me that I don't need my service until 40000km. I told her to double check my profile to make sure, she said she did(but who knows) she then proceeded to tell me @ 40000km. So I believed her. Then last weekend I went for a oil change. I was talking to one of the advisors and he told me that I was almost 12000km over due for my b2 service. At this point I was disappointed because I said I called to book in for a appointment for this at 20000km and the lady told me that I wasn't even Close to that. then the advisor expected me to leave my car there for the service. he was being extremely pushy and I said no because I had plans on Friday and I needed a car and of course they never have spares for there customers. After the service that I got done my oil change I got into my car and started driving away. Once I got on the highway, I looked down at my oil and it said 15%. At this point I was mad. I called and freaked out and they told me that the computer needed to be reset they forgot to do that. They did do the oil change because I reset the computer and actually looked to make sure the oil was changed. The amount of money that I gave to this dealership I expect them to do an oil change properly and not a below average job. I shouldn't of had to reset the computer, it should of been done. If you plan on taking your car here for service make sure you watch the service department. They aren't trust worthy and you pretty much have to legit watch them do there job. I will not be going back to this dealership for service. More

b1 service very friendly and helpful its pleasure to be there its just like being at home i even drive from sherwood park to have you're great service very friendly and helpful its pleasure to be there its just like being at home i even drive from sherwood park to have you're great service More

Bad experience 😔 I really had a bad experience so I would advise everyone to stay far away from this dealership. They talk nice when need to sell their cars and ver I really had a bad experience so I would advise everyone to stay far away from this dealership. They talk nice when need to sell their cars and very rude for the time of services. Please never believe their lifetime oil change plan 😂 More

Warranty service I would advise any of you reading this stay far away from this dealership. I would rather give my money away then spend it at Alberta Honda/honda Can I would advise any of you reading this stay far away from this dealership. I would rather give my money away then spend it at Alberta Honda/honda Canada. To sum up my experience I took my 2013 CRV with 64,000 KMs In to Alberta Honda because of a 4x4 light. They made me spend 100 for a diagnose fee and another 100 to change the differential oil to our surprise the next day the light came back on. I took it back and they will not honour their warranty because at 27xxx they recommended changing the diff oil I refused... 27000kms for a differential oil change?? My 2013 tacoma recommends every 64000kms or 2 years so how could a Honda drive train require 27000 kms? Now they want me to spend another diagnose fee to see what the problem is and we now have to pay to fix the drivetrain I could give them zero stars Trust me, take your car elsewhere. More

Terrible customer service My family and I bought 2 CRV's and a Pilot from Honda 5 years ago. Great service at that time. Unfortunately it had gone way down hill and the assista My family and I bought 2 CRV's and a Pilot from Honda 5 years ago. Great service at that time. Unfortunately it had gone way down hill and the assistant service manager Maria Margiotta is in my opinion a big reason for that. Her arrogance and lack of respect for the customer in my opinion is more than enough reason not to buy another vehicle at this location. Honda in general make good vehicles....just don't purchase it at Alberta Honda. More

2016 Pilot - Northern Canada Use. Safety Concern unresolved Dealer unable to correct issue - Power windows stay down -20 temperatures. Must pull over when safe location along highway is found and force windows Dealer unable to correct issue - Power windows stay down -20 temperatures. Must pull over when safe location along highway is found and force windows up.. Took three men 20 minutes first time it happened in Northern Alberta. Motors may too week to close. Service Technician said motors are not as powerful as they were on older vehicles. Technician Could not pin point problem after 6 hrs in dealer. Service Advisor informed me they may need to be lubed when SUV was first dropped off. Returned to -20 Temperatures today and tried one of the pass trouble windows, thank goodness I was in my driveway, took ten minutes to force window passenger side up. - Defogger not clearing side rear windows and drivers side - told by service Manager to turn window defogger on Full and recirculate the air in cab. If dealer to trouble shoot, I would have to pay. - Sales did not honor verbal/text agreed to contract to provide Winter Matts, Told Sales guy no longer works for dealership. - will keep you posted on outcome. More

Poor Service Took my car in regarding a recall notice from Honda Canada regarding the power steering cord. Alberta Honda informed me the power steering cord was re Took my car in regarding a recall notice from Honda Canada regarding the power steering cord. Alberta Honda informed me the power steering cord was replaced. Shortly after steering wheel became stiff to move and unable to make turns. Took vehicle into my personal mechanic and he informed me my power steering cord was installed incorrectly and was about to fall off. Mechanics are not properly trained to repair vehicles. Contacted Service Manager and General Manager and they were not willing to discuss the matter. Said if I had a problem with my vehicle I should have returned to Alberta Honda. Obviously the Mechanic and Service Manager signed off on the work order. Attempted to bring this up with the Principle of Alberta Honda as per Honda Canada but they refused to provide me with their contact information. Never use Alberta Honda for car repairs. They would rather see their customers in car accidents than repair their vehicles properly. Honda does not stand by there work. More