Advantage Ford

I absolutely would not recommend this dealership to a single person in my network. Actually, I go out of my way to make sure people I know don't go through the negative experiences I have had with this single person in my network. Actually, I go out of my way to make sure people I know don't go through the negative experiences I have had with this dealership. Every time I pass this dealership it boggles my mind that they are still in business as I know others have been through similar experiences as I have. Just look at the other reviews on here. Do yourself a favour and stay far and clear from this dealership. I have gone through many poor experiences with this dealership including; multiple stolen items during a routine maintenance, a blown engine on a truck purchased 2 months prior, catching a lady grocery shopping with my vehicle and using it as an "Advantage loaner vehicle", lying, fabricating stores, and the list goes on. Seriously, take my advice and spend the time to locate a Ford dealership that is free and clear from these negative reviews. All companies in the service industry go through ups and downs, but this one is just exceptional. From the leadership of Greg Eagleson, to the Finance Department of Chris Sinclair - none of these people will care about you, or do anything to solve a negative issue they have created. Trust me. More

Stay away from this dealer. Went in for warranty work for wheel bearings humming, half of job was completed. When i drove away the sound of humming was still evident. I Called later in the day and boo for wheel bearings humming, half of job was completed. When i drove away the sound of humming was still evident. I Called later in the day and booked another appointment.Showed up for more wheel bearing replacement but was told that they broke the speed sensors and that this was normal and that i would have to leave my car as they do not have parts in stock and that they dont normally stock this part. Asked if they had a hub in stock to replace the whole thing and this was met with attitude and that warranty does not cover full replacement of the hub and that warranty process is to be followed regardless of impact on customer. Explained that i needed a vehicle and that i felt that not being prepared for this and not having the proper replacement parts in stock was unprofessional as they had known about the appt for one week. Was met with attitude from general manager greg immediatley. First question feom Greg was Did you buy the vehicle here? Answered No and he stated that there is nothing that can be done to accomodate me and that I can take my vehicle to another dealership and that he would have it towed over there becuase he didnt want to deal with the problem. Have overheard service staff talk down to customers and give attitude many times over two visits. Very unprofessional dealership stay away at all costs. Do research on this dealership and save yourself the hassle. Poor attitude comes from the very poor leadership that greg provides to this group. More

I would never go here or suggest anyone go here ever. I would never go here or suggest anyone go here ever. Save your effort for another company. They will be very good at the start, test drives all is I would never go here or suggest anyone go here ever. Save your effort for another company. They will be very good at the start, test drives all is good. If you don't give them a deposit at the end everything changes. They start to be aggressive and even start verbally attacking you. They followed up with emails of personal attacks, it was like good cop bad cop. Brutal Don't waste your time Please! More

I bought a new escape a few months ago, service was ok. The sales person was going to see if the car with the details I wanted was at another dealerships as they did not have the options I want. I was told The sales person was going to see if the car with the details I wanted was at another dealerships as they did not have the options I want. I was told he would call me back in the AM. He did not I had to call. I just dropped the car off tonight around 8.15 for a repair as the window is not working correctly. On the web site the hours show they r opened until 9 they had all the doors locked but one and when they seen I was trying to get in none of the 6 sales persons on the floor guided me to the door which was unlocked I had to try all doors. When inside again none of the sales persons offered or asked if they could help me. I had to ask where I could drop me keys off at ,that I had an appointment at 8 tomorrow morning. Not impressed!! I think I well use other dealerships to get my services done and see if there customer services are better, as we are in the market for another new car is fall. More

I came into the dealership just to have a look and the pressure they put on me to buy was overwhelming. They offered a great value on my trade in and rushed me through the sale. All seemed great until I pressure they put on me to buy was overwhelming. They offered a great value on my trade in and rushed me through the sale. All seemed great until I noticed that they never actually gave me what they said for the trade in. They just added a lump sum on the price on the new vehicle. They are cheats and crooks. Do not buy from them! More

Horrible problems with an Escape, many fixes was leaking tranny fluid told it was normal sweat after 5 repairs. Finally tranny fixed new dealer issue resolved by new dealership tranny fluid told it was normal sweat after 5 repairs. Finally tranny fixed new dealer issue resolved by new dealership More

One of the best, if not best Ford dealership in Canada. Service was as promised. Work was completed in a timely manner with no difficulties. Customer service advisor took intiative to replace part without Service was as promised. Work was completed in a timely manner with no difficulties. Customer service advisor took intiative to replace part without calling, which was fine as it was a bulb and a safety was being performed. Without the replacement, vehicle would not of passed. Good to see critical thought pattern was being used. More

I had an appointment at 10 but came early and it was accommodated. waited less than what the service person said and cause of my warranty didn't pay a cent. Nicely done. I am writing a review so there accommodated. waited less than what the service person said and cause of my warranty didn't pay a cent. Nicely done. I am writing a review so there shouldn't be a restrictions on how many characters minimum. More