Abbotsford Volkswagen

Great Service - My 2nd Purchase from Abby VW Received great customer service from everyone at Abbotsford VW. Everyone involved in the sales process was super helpful, knowledgeable and very frien Received great customer service from everyone at Abbotsford VW. Everyone involved in the sales process was super helpful, knowledgeable and very friendly. I am very happy with my experience at Abbotsford VW. More

Our first purchase; very satisfied! Purchased a new Jetta and we are both loving it! Thank you VW! Our experience was very positive; the sales staff was very knowledgeable and kind. The Purchased a new Jetta and we are both loving it! Thank you VW! Our experience was very positive; the sales staff was very knowledgeable and kind. They explained all of the models and the differences very clearly, and respected our wish not to buy on the first visit. (Other dealerships pressured us to sign right away which soured our experience.) However, there are a couple of things that we were slightly dissatisfied with. First, we found that we were contacted too much after our first visit. We were both very busy and with work and school and we would have prefered to contact VW on our own time. Second, I hate to mention this, but our first experience in finance was a little bit negative. I was cut off mid sentence, and the person was not as polite as the others. Besides that, it was great! We will be back for sure in the future! Thanks again. More

Awesome !!! Great salesman! Very happy with my experience. Best price I found. Knowledgeable, friendly. On top of everything. Josh went above and beyond ! Great salesman! Very happy with my experience. Best price I found. Knowledgeable, friendly. On top of everything. Josh went above and beyond !! Kelly was very helpful and hands on. So very impressed with the service we received. I was so comfortable with the staff. Everyone was so friendly and helpful. Chris was knowledge able and welcoming. Stefani and August were so nice and on the ball. The whole experience was so positive and relaxing. I never felt pressured or intimidated. I am defiantly going to return to purchase my future cars with this sales team !! 5 stars !!!!!! The best of the best. Thanks Guys !! More

Great Experience Did a "remote" purchase from Vancouver Island of a used vehicle with Matt @ Abbotsford VW. He was beyond helpful, creating a detailed YouTube video o Did a "remote" purchase from Vancouver Island of a used vehicle with Matt @ Abbotsford VW. He was beyond helpful, creating a detailed YouTube video of the vehicle we were interested in before coming over to the Main Land to have a closer look and test drive! He was very quick and precise in responding to initial calls and a pleasure to do business with in person. Even with back problems, he willingly volunteered to entertain our 2 year old while we completed the purchase transactions... if that doesn't exemplify great customer service, I don't know what does! More

Very Friendly - My 2nd Purchase at Abbotsford VW Everyone was so nice, super friendly. Kaleena, the sales associate, had a great sense of humour and was very kind. She was very knowledgeable about th Everyone was so nice, super friendly. Kaleena, the sales associate, had a great sense of humour and was very kind. She was very knowledgeable about the vehicle we were looking to purchase. She was honest and straight to the point. More

Purchase #2 at Abbotsford VW We purchased a 2014 Tiguan in August, and were having it washed at the dealership (one of the great perks of having a VW). Mel came out to check in wi We purchased a 2014 Tiguan in August, and were having it washed at the dealership (one of the great perks of having a VW). Mel came out to check in with us, and we started talking about the fuel savings of the Jetta Diesel. (My husband initiated that conversation). We ended up test driving one for an afternoon. We were undecided because we had just purchased the Tiguan, yet the car I was commuting was aging fast and costing huge in fuel. We test drove a gas Jetta to compare, but I loved the Deisel, and after Mel found the EXACT colour and style I wanted, we got the Jetta! I have never looked back because I love my Jetta! Not only do I feel safer commuting to Vancouver, I know my car is reliable and I am getting GREAT mileage per tank. It is also SO fun to drive! Another great experience at VW Abbotsford! Thanks to Mel for treating us so well! More

my journey Everyone I dealt with was very friendly and motivated to assist with my purchase from the start. There were some definite 'blips' along the way over t Everyone I dealt with was very friendly and motivated to assist with my purchase from the start. There were some definite 'blips' along the way over the 4 month journey, but in the end I believe I made a good choice of vehicle and had a great final delivery experience, thanks Albert and Stefani. I hope to continue to have a good experience in future years with service. Thanks to the many VW representatives I spoke to over recent months awaiting my factory order :). More

new car Excellent service; friendly, knowledgeable.........very good experience!! Looking forward to a good working relationship. The price was more than Excellent service; friendly, knowledgeable.........very good experience!! Looking forward to a good working relationship. The price was more than I wanted to pay, but the excellent sales presentation and dealer reputation convinced me. More

I just wanted an oil change I owned a 2012 Jetta 2.5 which needed to be serviced when I came in. I just needed to get my oil changed, that's all. I had my wife with me and we wer I owned a 2012 Jetta 2.5 which needed to be serviced when I came in. I just needed to get my oil changed, that's all. I had my wife with me and we were just looking at all the new cars, new features ... just dreaming. Then we met Melissa (Mel) and she was so nice and pleasant. Kind of like your favourite relative, not a car salesperson. We all talked for awhile and I mentioned I really liked the GLI. Well, to make a long story short, I left in a new 2013 GLI and my wife left in a 2011 Toyota SR5 pickup. I can't say enough about Mel, Jason, and Augest. They were fantastic, patient, pleasant and accommodating, Since that time, I have needed some information from Augest which she provided to me immediately. Mel calls every so often to come in and visit her. I LOVE working with Mel, the Service Dept., Finance, and parts. You can't help but like everyone there. I feel like "Norm" on Cheers when I walk through the doors. I will never go anywhere else to purchase my cars. Good Customer Service and a quality product goes a long way. So, if you are coming in just to get your car serviced or an oil change, you may not be going home in the same vehicle. More

we got a car, great service & lunch! Me & my husband are acquaintances of the sales manager Jason, I dread buying vehicles but when I found myself at Volkswagen my dread and stress about Me & my husband are acquaintances of the sales manager Jason, I dread buying vehicles but when I found myself at Volkswagen my dread and stress about the experience quickly faded. Between him understanding what I liked and what I didn't , and Mel supporting him & us through the actual buying process we left happy and feeling positive about the entire experience . I've already recommended Mel & Jason to a few of our friends. What a great Saturday.:) More