401 Dixie Hyundai

Save yourself and go elsewhere 1 star. I was referred to 401 Dixie Hyundai from someone that had a great experience. I am saddened say that my experience has been negative since 1 star. I was referred to 401 Dixie Hyundai from someone that had a great experience. I am saddened say that my experience has been negative since the beginning. I had sent in my application via email to 401 Dixie Hyundai to submit to lenders on my behalf. I was originally approved through TD Auto finance with a decent interest rate. After receiving my approval through TD I got notification from my credit monitoring that my credit had been pulled again by a different lender. When I asked why, I was told it was because TD pulled my approval because of discrepancies. (I only provided my info once and it was all accurate so didn't understand why). I much later found out after getting approved through a sub prime lender with a much higher interest rate that my application that they had submitted on my behalf (I didn't see before it was submitted) had numbers that I wasn't even asked about that were very wrong, as well as changes to numbers I had provided. I was told this was to try and get me approved. A week into the process I still did not have anything but was going on vacation. While on vacation I was told I had been approved for a car but needed to sign the bill of sale immediately so I didn't lose out. I had not seen or driven this vehicle but was told it was a 2019 with 20k so I signed he bill of sale thinking it would be amazing. The bill of sale showed extended warranty, which was not discussed. I asked for it to be removed. When I received the bill of sale again the extended warranty had been removed but a gap insurance (almost the same price) had been added in its place. When I asked for it to be removed I was told it had to be on in order to keep my interest rate and it was being sold to me at their cost. The interest rate would go up if it wasn't on. After that was all sorted out I had arranged to get my car the Monday after I returned. Monday came and I was told the car wasn't ready it would be Tuesday. Tuesday came and it wasn't ready so had to wait for Wednesday. (After I had put insurance on the new car for Monday) When My car was delivered to me late afternoon on Wednesday it was scratched and scrapped up terribly. (Remember it was sold site unseen). The dealer told me it's because black shows everything. (My husband has a 2017 black construction work truck that looks far better than the car). My husband called to say it was unacceptable. I was told it would be rectified. After reaching out multiple times to get them buffed out I have not gotten anywhere. I have been told I am working on getting an appointment, the body shop is closed, I will have an answer tomorrow. So as of right now my brand new car looks 12 years old and a few thousand dollars extra on a loan for higher interest and additions to my loan. I was also given the wrong date for my payments to start Luckily the lender called me before to let me know the payment schedule. I have to have a really bad experience to bring me to write a review. Save yourself money and the experience and go elsewhere for your next vehicle purchase. More

7 Hyundai cars and 17 years with this dealership! I just wanted to take a minute and say that at age 65 I have had many other cars and had dealings with other service managers. I have never met anyone I just wanted to take a minute and say that at age 65 I have had many other cars and had dealings with other service managers. I have never met anyone as competent with the job and special with the way he treats customers, he is always honest and fair even when the need for repairs can be a hard pill to swallow. Jody is the reason that we keep coming back, including our brand new 2020 Palisade that we picked up in August. For me it will be a difficult day when he retires because he will be that hard to replace. I currently have 3 Hyundai dealers that are closer to where I live but as long as Jody is there I will continue to drive the extra kilometres because and the team at 401 Dixie Hyundai are that good! More

Excellent customer service I have been a client for 18 years. I live in Newmarket but choose to get service and new vehicles from 401 Dixie only because of the excellent custo I have been a client for 18 years. I live in Newmarket but choose to get service and new vehicles from 401 Dixie only because of the excellent customer service, care and attention given by the service manager Jody Clark. He truly is an asset to 401. More

Two car purchases Both Ceci and Darryl went out of their way to make the possibility of purchasing two cars a reality. They worked with us to come up with a solution t Both Ceci and Darryl went out of their way to make the possibility of purchasing two cars a reality. They worked with us to come up with a solution that was within our budget. It was very easy to deal with them and they were readily available to answer any questions or concerns we had. Thank you both!! :) More

Bought a 2019 Santa Fe A great experience all around. Ceci was informative and friendly and there was no high pressure sales pitch. We appreciated the large new showroom a A great experience all around. Ceci was informative and friendly and there was no high pressure sales pitch. We appreciated the large new showroom and would definitely shop here again. More

my husband and I just purchased a 2019 Tucson if you ever need to purchase a Hyundai , please see Ceci Cao at the newly opened dealership at Dixie and the 401. She was so very pleasant when my dau if you ever need to purchase a Hyundai , please see Ceci Cao at the newly opened dealership at Dixie and the 401. She was so very pleasant when my daughter and I went to see the vehicles one Saturday and kept in touch. When my husband and I ultimately bought the Tucson 2 weeks later she was very excited for us . On pickup she of course showed us everything in the car and how everything worked as well as screwed in the license plates herself. The car is beautiful and CECI was great !!!!!!!! More

Purchase of new ride I have purchased 2020 Elantra Ultimate. I really appreciated client oriented customer service. Ceci presented new Elantra in every detail. Greg and Ce I have purchased 2020 Elantra Ultimate. I really appreciated client oriented customer service. Ceci presented new Elantra in every detail. Greg and Ceci made the entire process easy to follow. Great communication! Welcoming atmosphere and friendly staff! Much appreciated experience! Thank you! More

Great Experience! I just bought an Elantra from 401 Dixie Huyndai. All the staff was very friendly, professional made me feel welcome... Ceci and Greg were amazing and I just bought an Elantra from 401 Dixie Huyndai. All the staff was very friendly, professional made me feel welcome... Ceci and Greg were amazing and very knowledgeable. Never felt any pressure at all from anyone. More

Great customer services I just bought a Sonata from 401 Dixie Huyndai. I'm very impressed with their sales agents, very professional, fast and listening to clients. Cece pic I just bought a Sonata from 401 Dixie Huyndai. I'm very impressed with their sales agents, very professional, fast and listening to clients. Cece picked me up at my office to demo the store cars and then followed up me regularly to ask for my opinion, help me with documentation to buy the car. Excellent ! More

Very poor customer service Customer service in repairs department is a total failure. Left my car for repairs. They never phones back or pick up the phone. Very rude and cr Customer service in repairs department is a total failure. Left my car for repairs. They never phones back or pick up the phone. Very rude and crude service. More