401 Dixie Hyundai

Excessive Oil Consumption in 2017 Hyundai Tucson. I am writing to express my profound dissatisfaction with the handling of a serious issue concerning my 2017 Hyundai Tucson, which has been experienc I am writing to express my profound dissatisfaction with the handling of a serious issue concerning my 2017 Hyundai Tucson, which has been experiencing excessive oil consumption.. I first noticed this problem at approximately 98,000 kilometers. The absence of clear procedures for oil consumption testing and inadequate service from both the dealership and Hyundai Canada have led to significant time and financial losses. Service Issues: Despite my initial request for a detailed outline of the steps to address the oil consumption issue, each visit to the dealership introduced unforeseen requirements, resulting in damage to other vehicle components. The dealership assured me via email that a claim for the excessive oil consumption issue would be submitted to Hyundai Canada for review. However, this claim was never filed. When I followed up by lodging a complaint and forwarding the dealer’s email to Hyundai Canada, my concerns were ignored. Hyundai Canada claimed that the dealer would submit the claim if there were damaged components, which was not applicable in my case. Catalytic Converter Replacement: I contacted several dealers regarding the replacement of the catalytic converter and was informed that no warranty coverage was available. As a result, I had the catalytic converter replaced at an independent shop with a non-original part. Although I could have submitted a claim to potentially have it replaced at the dealer at no cost, the dealers did not provide this warranty information. Additionally, the catalytic converter was damaged due to the excessive oil consumption issue. Engine Combustion Chamber Cleaning: Upon dropping off my vehicle for a teardown, the dealership advised that it required engine combustion chamber cleaning. They indicated that this service would not be covered under warranty and could not guarantee it would resolve the excessive oil consumption issue. The quoted cost was approximately $1,500 plus tax, which seems excessive given the uncertainty of the outcome. Hyundai Canada provided no meaningful support in this regard. Complaint Handling: I requested that my complaint be escalated to senior management, but Hyundai Canada’s customer relations team stated that it had been forwarded to the appropriate department. However, their responses were unprofessional and lacked transparency. They did not specify who reviewed my issue and merely stated that Hyundai Canada could not assist further. Additionally, the clear email correspondence from the dealer, confirming their commitment to submit the claim, was disregarded. Overall, the service provided by both the dealership and Hyundai Canada has been deeply disappointing. The handling of this issue has left me extremely frustrated and dissatisfied. More

Hyundai 401 Dixie, is a very clean and respectful place with a great staff Who are always willing to help. with a great staff Who are always willing to help. More

Came to the dealership via tow truck and the service and experience presented was truly a step above experience presented was truly a step above More

Very efficient. Detailed. Professional. Timely service. Great customer service from the service advisor - Crystal Williams. Detailed. Professional. Timely service. Great customer service from the service advisor - Crystal Williams. More

I am facing the same problem again and again, they replaced my car part but still same problem replaced my car part but still same problem More

Very positive experience. Staff very friendly, helpful and patient. Farris was a pleasure to work with and very knowledgeable. If you are looking for a new car I would recomme Staff very friendly, helpful and patient. Farris was a pleasure to work with and very knowledgeable. If you are looking for a new car I would recommend seeing him. More

Amazing service Department and an Amazing sales team, you can tell people like working here because they are always smiling can tell people like working here because they are always smiling More

Great customer service halos on every step great price n very friendly staff feel like home very friendly staff feel like home More

Excellent service, with outstanding staff, quick trading process, good price and quality for the available cars. process, good price and quality for the available cars. More

Terrible service. I was told that I got my engine was replaced and when engine blew again, I got to know it was only short block was replaced. Now long block is gone a I was told that I got my engine was replaced and when engine blew again, I got to know it was only short block was replaced. Now long block is gone and Hyundai refused warranty claim. Even though engine was not fixable, they still did oil change on broken engine and charged me for that. This is absolute rip off. More