401 Dixie Hyundai

My 2017 hyundai was brought into 401 dixie Hyundai on August 21 2024. My car was involved with the rain flood that happened on August 17th 2024. I brought my car into Yekim for two weeks I called Yekim a August 21 2024. My car was involved with the rain flood that happened on August 17th 2024. I brought my car into Yekim for two weeks I called Yekim and never got a response back from him regarding the estimate. I was finally able to get the estimate on September fourth after having to go through a sales manager by the name of Doug who told me that the service department was closed on a Saturday (really service department closed on a Saturday) and then through the service manager. After dealing with my insurance I had until end of day on September 16th to go to Hyundai and remove my belongings and sign the release form. On saturday September 14th I called Hyundai and no one answered in the service department so I I got a hold of Khushi and I asked her if I could come by and sign the release forms and pick up my belongings Khushi put me on hold and went to go ask the service department and then she came back on the phone and told me that I could not come in because Yekim had my keys and my paperwork and he was not in. I then called back and spoke to Khushi again and said I know that Yekim is not in but I have a spare key can I still come in and pick up my belongings and then come back on Monday to sign the release form. She put me on hold and went to ask the service department and then came back on the line and said yes I could come in and pick up my belongings. So we went in to pick up my belongings and when we went in we could not find my car. We went to the service department and asked where are car was and there was a service rep named Jordan I asked her where is my car and she replied saying I don't know yekim is in charge of your vehicle and every rep stores their own vehicle. I told her even if ever rep stores their own vehicle Hyundai should know where each rep stores. Jordan than turned to me and said we did tell you that Yekim.was not in today. I replied you did tell me that I could come in and get my belongings. Jordan than said can I have your keys to look for the vehicle my husband told her the car is not here I checked the parking lot Jordan than said in a rude tone can I get the keys and I will go and check. She than turned to me and said you need to calm down I told her don't tell me to calm down when you cannot even find my car and you don't even know where it is how do you lose a car that has been here since August 21 2024. After over 20 minutes of searching for the vehicle Jordan told my husband that the car was given to the insurance. I said to her who signed the release for I didn't sign anything and the insurance already knew that I had until the 16th and I still.had to sign the release for. I also told her you gave my car to the insurance without me signing a release form and that car still belongs to me who gave you the right to give my car to the insurance. Jordan then replied we do need any forms signed to give the car to the insurance we do it all the time. I asked to speak to the manager and James came out and I told him who gave you the right to release my vehicle without me signing the release form and James said we don't need any forms signed release the car l. I told him what are you talking about this is my car it does not belong to the insurance. I said to James if I want a car in here it's ok for me to drive off with a vehicle here and not sign anything James replied it is not the same thing I replied it is the same thing because you gave a car that belongs to me to the insurance without my signature James then replied you have to talk to your insurance More

Went for a recall service , the visit was uneventful, positive experience with staff, professional, good work positive experience with staff, professional, good work More

As usual, my car was serviced quickly and efficiently right from the time I arrived. right from the time I arrived. More

JIMSON was excellent. I am very impressed with the service today And will be back thank you I am very impressed with the service today And will be back thank you More

Highly professional staff, proud of their product and eager to go the extra mile. This is a busy and productive team with role clarity in place. Everyone does their part and the culture is positive as we eager to go the extra mile. This is a busy and productive team with role clarity in place. Everyone does their part and the culture is positive as well as professional. Specual kudos to Bharat Yadav, our sales representative .His communication skills are excellent. He was also personable and hard working. He will go the extra mile for his clients. As well, kudos to Francis Truong in the Business Office. He was excellent in presenting Hyundai's service and warranty options. Sincerely, Paul and Tina Muldoon More

Sara was a Great sales consultant who provided me all the information required. Steffan was a really good finance manager who was patient with me and walked me thru all the details of the deal the information required. Steffan was a really good finance manager who was patient with me and walked me thru all the details of the deal More

For my 1st visit. Everything was perfect. Adviser was awesome. Hope they keep the standard Everything was perfect. Adviser was awesome. Hope they keep the standard More

Service department service advisor is super great. He is working on behalf of customers.as a customer, I feel he is trustful person so I will come again for sure He is working on behalf of customers.as a customer, I feel he is trustful person so I will come again for sure More

Good customer service. Crystal william is a wonderful lady and explained everything in detail before the service was done. 10|10 starts to her service Crystal william is a wonderful lady and explained everything in detail before the service was done. 10|10 starts to her service More

Excessive Oil Consumption in 2017 Hyundai Tucson. I am writing to express my profound dissatisfaction with the handling of a serious issue concerning my 2017 Hyundai Tucson, which has been experienc I am writing to express my profound dissatisfaction with the handling of a serious issue concerning my 2017 Hyundai Tucson, which has been experiencing excessive oil consumption.. I first noticed this problem at approximately 98,000 kilometers. The absence of clear procedures for oil consumption testing and inadequate service from both the dealership and Hyundai Canada have led to significant time and financial losses. Service Issues: Despite my initial request for a detailed outline of the steps to address the oil consumption issue, each visit to the dealership introduced unforeseen requirements, resulting in damage to other vehicle components. The dealership assured me via email that a claim for the excessive oil consumption issue would be submitted to Hyundai Canada for review. However, this claim was never filed. When I followed up by lodging a complaint and forwarding the dealer’s email to Hyundai Canada, my concerns were ignored. Hyundai Canada claimed that the dealer would submit the claim if there were damaged components, which was not applicable in my case. Catalytic Converter Replacement: I contacted several dealers regarding the replacement of the catalytic converter and was informed that no warranty coverage was available. As a result, I had the catalytic converter replaced at an independent shop with a non-original part. Although I could have submitted a claim to potentially have it replaced at the dealer at no cost, the dealers did not provide this warranty information. Additionally, the catalytic converter was damaged due to the excessive oil consumption issue. Engine Combustion Chamber Cleaning: Upon dropping off my vehicle for a teardown, the dealership advised that it required engine combustion chamber cleaning. They indicated that this service would not be covered under warranty and could not guarantee it would resolve the excessive oil consumption issue. The quoted cost was approximately $1,500 plus tax, which seems excessive given the uncertainty of the outcome. Hyundai Canada provided no meaningful support in this regard. Complaint Handling: I requested that my complaint be escalated to senior management, but Hyundai Canada’s customer relations team stated that it had been forwarded to the appropriate department. However, their responses were unprofessional and lacked transparency. They did not specify who reviewed my issue and merely stated that Hyundai Canada could not assist further. Additionally, the clear email correspondence from the dealer, confirming their commitment to submit the claim, was disregarded. Overall, the service provided by both the dealership and Hyundai Canada has been deeply disappointing. The handling of this issue has left me extremely frustrated and dissatisfied. More